Haldeman Lexus of Princeton

My 09 is-f was due for an oil change so I bring it in for service and the receptionist points me to the service advisor Tara. Immediately I could tell she was having a bad day as she seemed to be irritated a service and the receptionist points me to the service advisor Tara. Immediately I could tell she was having a bad day as she seemed to be irritated and filled with very sny remarks. After I told her what I needed done on my car, she tells me to sit in "club Lexus" (which is what they call the waiting room...) for my car to be completed along with a complementary car wash in about 30 minutes. So I'm waiting in the lounge for about 40 minutes with no updates on my car and decide to walk over to the shop so I could see where my car is. It wasent there, I thought maybe it was in the carwash so I walk outside towards the wash and out of no where, I hear loud throaty exhaust note coming from rt 1. Turn my head and sure enough, someone was flogging my car.. My blood pressure probobly went to 200.... Lawrence Lexus, never again. More

Detailing caused engine component failure and dealership refused to pay for repair. Had to take to another dealer for repair and confirmed that water caused short during engine cleaning performed by dealer. refused to pay for repair. Had to take to another dealer for repair and confirmed that water caused short during engine cleaning performed by dealer. Initially said they would take care of problem, then refuses. Offered me less than half of actual cost of repair when threatened to post results of my experience. More

Recpt.was nice. Mingo wasnt very good . It was a big rush.It was there price or nothing.So,I did some research on the IS250. I came up with some numbers. Spoke to Mingo and he laughed at the numbers I g rush.It was there price or nothing.So,I did some research on the IS250. I came up with some numbers. Spoke to Mingo and he laughed at the numbers I game him. I told him to speak with the sales mngr. He acted like I was nuts.He also told me he didnt want my car (2008 G35X 27k miles). I had 2 payments left on my leasetotal of $900. I did my home work on the IS250 $37K was a fair price for this car.... There lose. I went to "CHERRYHILL Lexus" they took the deal. People,go to Cherryhill Lexus.Dont waste your time with Lawrence. More

My wife and I were shopping for SUV's and after coming from Princeton BMW, and Precision Acura, we decided to catch Lawrence Lexus before they close. Right from the beginning, when we stepped in, it was u from Princeton BMW, and Precision Acura, we decided to catch Lawrence Lexus before they close. Right from the beginning, when we stepped in, it was unpleasant. I see 4-5 guys huddling around the female receptionist, and all of them turn around to look at my wife and I like we were lost, yet no one asked us if we would like any help. Finally after approaching the receptionist and they managed to find a dealer. It gets worst from here. I asked him we're interested in looking at the RX and mentioned if it's too late, we can come back. He said it's fine and we can go out for a test drive. The whole time, he was rushing us to get out of the lot even before my wife can adjust her mirrors. At that point, I knew, I'm not buying from this dealer. If you don't have time to meet, then say come back for a test drive. I'd prefer that than to be rushed out and be patronized. Regardless to say, we left and ended up buying a brand new 2011 Acura MDX down the road. Precision Acura knows had to treat you well and work with you. Lawrence Lexus really need to work on their customer hospitality. More

The overall experience was good. The one aspect that The overall experience was good. The one aspect that was surprising is that we were not told during the sales process that there would be a fee when The overall experience was good. The one aspect that was surprising is that we were not told during the sales process that there would be a fee when the vehicle was brought back at the end of the lease. This was surprising to me. The other aspect is that due to resourcing issues, we could not be showed all of the features and functionality of the car, which was ok. In general the sales experience was good. More

My experience with this dealer has always been exceptional. My present vehicle is the third that I have puechased from Lawrence Lexus and my experience with the dealership has always been an excel exceptional. My present vehicle is the third that I have puechased from Lawrence Lexus and my experience with the dealership has always been an excellent experience. The sales staf and the service staff ate very accommendating. More

This is the 3rd or 4th time I've bought or leased a Lexus at Lawrence Lexus, and with each experience the process becomes more flawless in execution. The staff are all warm and friendly, the quality of the c at Lawrence Lexus, and with each experience the process becomes more flawless in execution. The staff are all warm and friendly, the quality of the car prep is fantastic and I leave feeling like I recived great value for my money. I would highly recommend them and will. More

As a previous Lexus owner (2002 RX300), we returned to Lawrence Lexus to examine the 2011 CT200h offering. And now as a CT200h owner, I was overall pleased with purchase experience, but it could have bee Lawrence Lexus to examine the 2011 CT200h offering. And now as a CT200h owner, I was overall pleased with purchase experience, but it could have been improved. Our salesperson was fairly rigid in providing us with discount options. My delivery of the vehicle process eventually got "into gear" after a delay of 1/2 hour despite my arranging the time. Lexus service in the past has been excellent and I expect to see that continue with the CT200h. More

Being a luxury dealershop, they treat customers with the utmost respect, as compared to lower end car companies. I'm looking forward to having my new Lexus serviced by them. And my new car, a 2011 Lexus RX3 utmost respect, as compared to lower end car companies. I'm looking forward to having my new Lexus serviced by them. And my new car, a 2011 Lexus RX350 is unbelievable. I've never had a luxury car before, and this won't be my last. More

I was referred to Lawrence Lexus by a friend who was leasing from the Dealership. I had relocated to New Jersey in 1997 from New York and had not had a car for some time. I was impressed with the smooth leasing from the Dealership. I had relocated to New Jersey in 1997 from New York and had not had a car for some time. I was impressed with the smooth ride and comfort of the Lexus. Frank Stanton was as impressive as the car. His professionalism and charm fit right into the company's reputation for customer service excellence. I am currently on my third lease with Lawrence Lexus and I recommend them highly and without reservation. They're the very best! Renee Walker, Ph.D. Professor Mercer County Community College West Windsor, New Jersey More