Haldeman Lexus of Princeton

Terrible parts buying experience, poor customer service Parts department clearly misrepresented part description at online site and then required 30% restocking charge with absolutely no consideration or co Parts department clearly misrepresented part description at online site and then required 30% restocking charge with absolutely no consideration or concern for customer service. Lexus should be ashamed of the dishonest response from this dealer. David J Dougherty, General Manager may want to examine his own product listing and order confirmation before making incorrect statements. There is absolutely no indication of this part being clamps. I only asked to return the misrepresented item without restocking fee in light of the incorrect product description and order confirmation as follows: ONLINE DESCRIPTION: PT27848160AD Roof Rack Cross Bars (PICTURE OF 2 FULL CROSSBARS ON ROOF OF VEHICLE WITH NO OTHER PICTURES) This Fits Your Lexus Roof Rack Cross Bars Fits LX 570, RX 350, RX 450h ORDER CONFIRMATION: Order Contents:  P/N Quantity Price EA Description PT27848160AD 1 $ 48.86 Roof Rack Cross Bars Roof Rack Cross Bars More

Delightful car buying experience with Sid (Syed Ahmed) This has been my most delightful car buying experience having owned two others. Sid the salesman was very patient, polite and made us feel comfortabl This has been my most delightful car buying experience having owned two others. Sid the salesman was very patient, polite and made us feel comfortable. More

Dishonest Dealer On 3.15, I visited Haldeman of Lexus in Princeton, I told Mr. D***** M**** I would buy an RX350 if its final price was $47,000. He agreed and promised On 3.15, I visited Haldeman of Lexus in Princeton, I told Mr. D***** M**** I would buy an RX350 if its final price was $47,000. He agreed and promised me that $47,000 would be the final price. I signed the lease agreement without reading it, I promise that I did not see the price on Mrs. K****'s computer screen. She asked me to sign on the tablet over and over, I thought it was for the credit card and signed it. But the weirdest thing was that after I signed in Mrs. K****'s office, Mr. D***** M**** came in and gave me an envelope, telling me that my auto insurance was enclosed. But actually, it was the lease agreement that Mrs. K**** should give me. I saw a printer in her office, but it was Mr. D***** M**** who gave me the lease agreement. They knew I would not accept the price if I saw the agreement, so they just lied to me. I did not open the envelope until 3.27 and I was shocked by the price, I am just a student and they overcharged me more than $2300! The funniest thing is that after I signed the agreement, I asked Mr. D***** M**** again whether the final price is $47,000, he asked me back, "You don't trust me? Am I going to cheat for just a hundred dollar?" My friend also heard that. By the way, Mr. D***** M**** kept saying $47,000 is the final price without a hidden fee but he never told me that I had to pay $114.25 for the registration fee when installing the new plate. More

Nice Experience!!! In response to my online inquiry to Haldeman Lexus about a specific vehicle, Jonathan Sanchez contacted me right away. When test driving the vehicle, In response to my online inquiry to Haldeman Lexus about a specific vehicle, Jonathan Sanchez contacted me right away. When test driving the vehicle, Jonathan was extremely knowledgeable about the features, and the overall model/brand. I appreciated his ‘no pressure’ demeanor and decided to purchase the vehicle. Haldeman Lexus’ upfront pricing and no hidden fees made the fianancial piece of the transaction very smooth. The Finance Manager who completed the transaction was also very knowledgeable and helpful. Overall, my experience with the Dealership was very positive. . There were two issues with the car (as it was preowned) that I requested be fixed and Jonathan facilitated the scheduling. The Service Department did a excellent job and Jonathan’s follow up to ensure that I was satisfied was much appreciated. More

Very professional and prompt follow up He was very courteous, patient and answered all questions. No haggle during negotiations. I would recommend him to my friends and colleagues. Keep He was very courteous, patient and answered all questions. No haggle during negotiations. I would recommend him to my friends and colleagues. Keep up the good work!! More

A great experience I was considering buying a SUV and was look out for best offers. One of my friend who had a great experience with Sid recommended me to meet Sid Imran I was considering buying a SUV and was look out for best offers. One of my friend who had a great experience with Sid recommended me to meet Sid Imran. I was extremely pleased with Sid warmth when I met him, he was very welcoming and supportive without being too pushy. He was extremely patient as I took more than four months to finalize the car. Thank you Sid for the wonderful experience and wish you continued success ahead. More

Jonathan Sanchez made purchasing a car delightful Jonathan isn’t your typical sales guy. He’s personable, has integrity and made you feel that you are a valued customer. He is a great asset to the Jonathan isn’t your typical sales guy. He’s personable, has integrity and made you feel that you are a valued customer. He is a great asset to the dealership. I would definitely recommend seeing Jonathan Sanchez if you are in the market for a Lexus. Thank you so much Jon!!! More

Excellent experience at Haldeman Lexus We just purchased a certified Lexus at Haldeman Lexus of Princeton. We had a great experience. Our sales representative was Syed (Sid) Ahmed who was We just purchased a certified Lexus at Haldeman Lexus of Princeton. We had a great experience. Our sales representative was Syed (Sid) Ahmed who was professional, knowledgeable, and very courteous. We did not feel pressured at all. The dealership spent significant time showing us the car features before we left and worked hard to ensure we were satisfied with our purchase. Our personal experience was that Haldeman Lexus of Princeton was excellent and we plan to service the car there as well. More

Excellent Dealer We had a very good experience buying a car at Helderman Lexus. Everyone we came in contact with was most helpful and went out of their way to help us We had a very good experience buying a car at Helderman Lexus. Everyone we came in contact with was most helpful and went out of their way to help us and to make it a good experience. More

Best Lexus experience Even though I purchased a certified GX460, the quality of the vehicle and exceptional professionalism of both Zena and Kelly put big smile on my face Even though I purchased a certified GX460, the quality of the vehicle and exceptional professionalism of both Zena and Kelly put big smile on my face. I walked out from dealership with satisfaction. Big thanks to Zena and Kelly!!! More