Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Haldeman Ford of Kutztown

Kutztown, PA

Overview
Reviews
4.5
53 Reviews
Call Dealership (610) 683-3553

15465 Kutztown Rd.

Kutztown, PA

19530

Directions

By Type

Showing 53 reviews

October 12, 2016

Very Pleased With Purchase! The index card with the info and mileage of the vehicle I purchased said it had 41,000 miles but it actually had 45,000 according to the paperwork I s More

by TLP
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tom Tompkins, Scott Waters
Report | Print
October 08, 2016

Always a Great Experience! I am in my 2nd vehicle from Haldeman Ford of Kutztown, and they have always treated me with respect, and fairly. I tell all my girlfriends, that this More

by ChristineLG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Butch Dietrich, Adam Fink
Report | Print
September 22, 2011

After a botched job by there so called trained techs on a 2011 front seat repair Mr. PAUL Haldeman refuses to pay to have the seat repaired right. we payed $40.000 for our car and they treat you like yesterd More

by 2011 edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
doug , louise, pat mr. paul haldeman
Report | Print
Dec 15, 2011 -

Haldeman Ford of Kutztown responded

While we do acknowledge this customer's seat issue, and are very sorry for his frustration, we would like the opportunity to share our side of the story. As per the manufacturer policies & procedures, we first had to go thru a process to determine whether or not there was a factory defect that caused the issue (we agree that this can at times take longer to get an answer back from the manufacturer, but again, is the process we must follow.) Once it was determined that it was not a defect, we paid a local company specializing in interior repairs to attempt a professional repair. The repair was not suitable, so the final option was to order a brand new seat cover. In the meantime, the customer went to another dealer, overpaid for the exact same materials that we were ordering for him, and then expected the dealership to reimburse him for the higher amount. Rest assured, we are not in business to intentionally turn customers off, and while we are very sorry that this gentleman had a poor experience, we feel that if he had been a little more patient he would have had a much better resolution to the issue.

1
...
5
6