Haldeman Ford Lincoln - Service Center

Great experience On time appointment. Service took less time then quoted. Friendly. Professional. Waiting room was clean and comfortable. Free car was was a very nice On time appointment. Service took less time then quoted. Friendly. Professional. Waiting room was clean and comfortable. Free car was was a very nice touch. More

total satisfaction Always satisfied with the work completed at Haldeman, no complaints. My service adviser is the best, Mike Klemment. I have four Ford vehicles, 2 F-1 Always satisfied with the work completed at Haldeman, no complaints. My service adviser is the best, Mike Klemment. I have four Ford vehicles, 2 F-150 pickups, Edge, and Explorer and have them all serviced here. I also appreciate the shuttle service as well. More

This is a 1st class service center Haldeman Ford's service department is better than everyone else in the area. If I have a problem with my car, unusual squeaks for example, Victor Sie Haldeman Ford's service department is better than everyone else in the area. If I have a problem with my car, unusual squeaks for example, Victor Siegfried is the man to take the car to. He will diagnose and offer suggestions no one else has thought of, and get the problem fixed. More

No stress oil change Comfortable waiting room with delicious Danish and coffee that was complimentary. I did not have an appointment for the oil change but it was done qu Comfortable waiting room with delicious Danish and coffee that was complimentary. I did not have an appointment for the oil change but it was done quickly - no stress! More

Best service Every Time The Haldeman group in Allentown Pa is always helpful. Victor is there when needed to answer all my questions and to assure that my car is well taken c The Haldeman group in Allentown Pa is always helpful. Victor is there when needed to answer all my questions and to assure that my car is well taken care of. I get quick appointments and fast service. I tell myself that this care has to last me for a long time and with their assistance it will. Thanks guys..... More

Terrible I would give this dealership one star if I could but I have to get it at least one star for this review so one star it is. Made an appointment to tak I would give this dealership one star if I could but I have to get it at least one star for this review so one star it is. Made an appointment to take my car there on Monday and they did not work on it at all until I finally pulled it on Thursday and sent it somewhere else. The service manager gave me grief the entire time my car was there and refused to work on the car because someone else did. I will never recommend this dealership to anyone for any kind of service work. SERVICE=F, CUSTOMER SERVICE=F, TOTAL SATISFACTION=F. More

I was having some issues with the service we were provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend provided at this location so I sent an email to let them know how they were doing. You can make the choice if this is a dealership you want to spend your money at. This review includes the response from the dealership some of you will feel it was an appropriate response other will not. That is why you can make your own choice it you are fine with the way they do business. Email with Issues: General Manager Haldeman Lincoln/Ford, I wanted to write you a note to let you know that my family has bought 3 or 4 Fords/Mercury/Lincoln from the Haldeman family over the past few years and we most likely will not be back. This is for a number of reasons, to start the number of times a $50,000+ car had to be in for service exceeded what I would deem normal. The next is the way we were talked to and treated by your service writers. I am not a 5 year old nor am I 100 driving a town car. It is funny I am not stupid either, but yet your people treat my wife and I that way EVERY TIME with no exception. I am the one that has to hear my wife say how they talked to her and how she felt, not you. So really it should stop. If you are marketing to the younger population they need to adapt and adjust their styles when dealing with the customer. They (service writers) assume far more than they should and should spend more time asking probing questions to get to root cause resolution not just shaking their heads. To come back to a customer that has been in a number of times and say that the batteries in a headset were dead is just ridiculous or to say well it worked for me….. Well I am the customer and it didn’t work for me that is what I care about. Next is the rental desk, still comes down to customer service. I feel like badgered when returning a car over gas, guess what it was not full AGAIN when you gave it to me in the first place. The cars are normally dirty and not kept well. I will say that they are a nice selection to fit the different needs of your customers. But don’t yell at me across the room yo does it have gas in it or did you fill it up? Go look if you really want to know so bad like other vendors do. I recommended my neighbors to come check out the ford line up there and guess what they bought 2 2013 Fords. I hate to recommend something or someone knowing that I had a sub-prime experience. Finally, we have had nothing but problems with SYNC and that stupid computer it is always one thing after another. I don’t know that I can put my faith back into the Ford family based off the issues we had with that MKX. Again issues that could either not be duplicated or it “worked for them”. Since Sal you are getting this and I am on a roll with open feedback. Frank is great but he really should listen more to what the customer is saying and less xx. He is a car salesman no doubt and I thought it was just me but until my 2 friends bought cars from him and said the same thing. Well I will be picking up the car again today not 100% fixed so I can hear my 5 year old yell that her tv does not work. But I am pretty sure it will be back a few more times before we can get rid of it. Here was the response from the email I sent them: Thank you for your honest feedback. I assure you that it will be shared with the appropriate personnel. Going forward, if there is anything I can do to make your experience here enjoyable, please let me know. Sincerely, Sal S Haldeman Ford-Lincoln Update: It has been back in the shop once and is scheduled to go back in next week. I understand that these are my feelings and thoughts but i am also in the customer service business. I can tell you that if I received an email like the one I wrote it would result in a much stronger response than I received. I am not asking for money or a discount they just need to know how their business is being run and impacts to the customer. Then correct it. More