Haldeman Ford Lincoln

Terrible service! I was sold on "The Lincoln Way" and the "great customer service" I would receive when my new Lincoln needed service. My check engine light came on and I was told I had to wait 2 weeks to br "great customer service" I would receive when my new Lincoln needed service. My check engine light came on and I was told I had to wait 2 weeks to bring it in until they had a loner to give me. I drove there this morning to drop my Lincoln off and then they called Enterprise to bring me a Toyota Corolla and Enterprise needed a $50 deposit. I didn't buy a new Lincoln to drive a crappy Corolla. When I brought it to their attention that I would not drive a Corolla I was told that's the best they could do. I left with my Lincoln and will go somewhere else. 2 hours of my day wasted. Don't waste your time here. More

Cory H and Jaime are really nice, pleasant people. They were quick to find the right choices for my needs, and gave me very straight answers and no run around. My trade-in was a mess, with a large balance were quick to find the right choices for my needs, and gave me very straight answers and no run around. My trade-in was a mess, with a large balance and needing extensive repairs, but somehow Jaime was able to roll it in and get my new payments down to a reasonable rate. I am grateful and happy with my new Ford Escape and with the overall experience. More

Patience Rewards The Hadleman Allentown team from my first greeting in July 2020 to end of my personal purchase experience, for my family; rang true too the sound of s The Hadleman Allentown team from my first greeting in July 2020 to end of my personal purchase experience, for my family; rang true too the sound of satisfaction. I look forward with a confidence when an issue arises, to be handled happily, concluding with a positive outcome. More

The service here is incompetent. We test drove a car in May 2020 and it squeaked and the brakes made a clicking sound. Service looked at it once and said it was broken clip. Drove the car again, no noise. May 2020 and it squeaked and the brakes made a clicking sound. Service looked at it once and said it was broken clip. Drove the car again, no noise. Bought the car with cash and on the way home the noise came back. Went back to service for a second time. Was told it was the brake pads. Well guess what? A week later the noise came back. It's obvious service can't fix a simple problem here. Sales also loves to sell broken cars! My 70 year old father will be fixing it now since he's more capable than this FORD Dealership! More

No help, no responsibility My dealings with Haldeman Ford in Allentown would turn me off from recommending Ford completely. Salesman K was a nice guy but buyer beware. Bought a My dealings with Haldeman Ford in Allentown would turn me off from recommending Ford completely. Salesman K was a nice guy but buyer beware. Bought a used car from Haldeman Ford that was found to have dirty oil after 3 months and 3000 miles? I was told the oil and oil filter (which is now leaking) were replaced at Haldeman Ford. Having the car checked at a good Ford dealer then opened the “can of worms”. After many attempts to contact Haldeman Ford they have obviously chosen to take no responsibility. I’m sure this will fall on deaf ears so I won’t continue my rant but the feeling of being ripped off is a sour one. More

Service Department! Nothing to complain about...when I called directly me when the best time was to bring my car in for oil/filter change and I was hardly there before my Nothing to complain about...when I called directly me when the best time was to bring my car in for oil/filter change and I was hardly there before my car was finished. This was great because I had lots of running around to do that day and it wasn't wasted waiting for my car. Happy! More

Great customer service! Service tech, Victor, helped to diagnose vehicle over the phone prior to making any sort of appointment to have car looked at. Did an engine coolant a Service tech, Victor, helped to diagnose vehicle over the phone prior to making any sort of appointment to have car looked at. Did an engine coolant and transmission flush,(very reasonable price with coupon), which is greatly improving torque converter fluttering issue. Thanks much! More

Always a blessing working with Staff at H.F.L. !!!! Wonderful experience working with Mike Klement today as well as with Richie (technician) ! All my requests addressed; Car ready when indicated ! Wonderful experience working with Mike Klement today as well as with Richie (technician) ! All my requests addressed; Car ready when indicated ! God bless all the staff at Haldeman Ford Lincoln !!! Sincerely, Ciro R. Trotta Allentown, Pa. July 16, 2019 More

Convenient and prompt I have had bad luck with flat tires lately, but Service has always gotten me in promptly, fixed my car expediently, and facilitated use of a loaner ve I have had bad luck with flat tires lately, but Service has always gotten me in promptly, fixed my car expediently, and facilitated use of a loaner vehicle when needed. Mike Klement is a solid professional; he has taken exceptional care of me. Pete and Victor are always great to see as well. More

Professional and trustworthy I have been taking my 2012 Ford Focus to Haldeman since I purchased the vehicle. I feel the technicians really know their stuff, and the service advis I have been taking my 2012 Ford Focus to Haldeman since I purchased the vehicle. I feel the technicians really know their stuff, and the service advisers are very helpful on giving you a (truthful) heads up on any future needs. Which in my mind, is everything. I have seen too many garages really gouge the customer for unnecessary service. More