Hagerstown KIA

Great dealership I just bought a 2016 Optima from this dealer. Every person there (salesman, manager, finances) that we dealt with was very polite. Blake was patient a I just bought a 2016 Optima from this dealer. Every person there (salesman, manager, finances) that we dealt with was very polite. Blake was patient and I felt very comfortable with him and his knowledge of the car. We had our one year old son with us throughout the whole process and I felt like it was a friendly atmosphere for him and the staff was understanding when he would get a little fussy. Overall, this dealership is professional and courteous and I look forward to having my car serviced there in the future. The only point I had an issue with was that the interest rate we were initially given was almost 2 percentage points higher than what we got when we asked for different banks to be checked. However, they were very willing to work with us and checked as many banks as we asked for. More

Great experience, no hassles and no drama I came to the dealership to look at a specific used vehicle I'd seen advertised on the Internet. They had the car parked up front and ready for me to I came to the dealership to look at a specific used vehicle I'd seen advertised on the Internet. They had the car parked up front and ready for me to test drive when I got there. Kevin had answers to all of the questions I had about the car itself and about the certified pre-owned program, which was a nice change. Buying a car has always been more stressful than fun for me, and I've had my share of pushy and ill-informed salespeople over the years. So this was a good experience. I'm embarrassed to say I don't remember the name of the man who completed the sale, had me sign dozens, seemed like hundreds, of documents, and explained the warranty options. That was a smooth experience as well. I kept waiting for the hard sell on an extended warranty, but it never happened. The extended warranty push is the only thing I've ever actually raised my voice about when finalizing things, and my preparation for it was wasted. I appreciated that. Also, the Internet ad had info about the car itself, not just that particular year and model. That was one of the reasons I chose to look at that car first among the cars I was interest in. I wish all dealers would have car history available. More

This is how buying a vehicle should be no pressure, no BS. Ryan was very helpful and knowledgeable about the truck I was looking at. There was a problem with the truck after I got it home, they repaired it no Ryan was very helpful and knowledgeable about the truck I was looking at. There was a problem with the truck after I got it home, they repaired it no problem And it was not a cheap fix!!.. My whole experience was a good one. I would recommend them to anyone looking to buy a vehicle. Great salesmen and great staff. More

car buying experience Worked with Joe Allen, drove onto lot one Sat. Joe was walking across lot, I ask him about a Honda Fit, he got one and showed it to me, I said would t Worked with Joe Allen, drove onto lot one Sat. Joe was walking across lot, I ask him about a Honda Fit, he got one and showed it to me, I said would think about it. He gave me his card and told me to call if I needed more info. I called Joe back later in the week and ask him to Email me info on a Honda CRV, he did promptly, I called Joe back and told him I would be down Sat to look at the vehicle. Came down Mon. and bought vehicle. What I liked was no pressure to buy, got info on vehicle to include price right away with info in my Email, no unwanted calls, " very important to me ". Joe did an excellent job William More

Purchasing experience This is second vehicle I have purchased in less than six months, and the fourth Kia since 2011. This is the first used one I have purchased. Current This is second vehicle I have purchased in less than six months, and the fourth Kia since 2011. This is the first used one I have purchased. Currently, I have a new soul and a used Kia Sorrento EX. My sales adviser for the last two transactions was Scott Murray. He listened to me on what I wanted and needed, and understood my financial situation. He was very helpful and I am very pleased with the vehicles and the service I received. Briton King was the finance manager on my last purchase and did a fine job on describing my options for extended warranty's, and did his best to Taylor one to my needs. We had discovered a deep scratch on the driver's door right below the door handle. I believe the young man in the pint shop was Payton Kline. He really did a good job of blending in the paint and building it up to make the scratch disappear. I and several people I work with all have bought a Kia from Hagerstown Kia and I would defiantly recommend anyone to shop there. The service department is always fast and courteous, and very helpful. More

Excellent experience with Hagerstown Kia! My wife and I dealt with Chad Black and he made it a very positive and enjoyable experience to buy a vehicle. The whole team there went out of their w My wife and I dealt with Chad Black and he made it a very positive and enjoyable experience to buy a vehicle. The whole team there went out of their way to make us feel very welcome. They were willing to give us the most for our trade as possible which really showed us they wanted our business. The whole experience, even the paperwork was quick and we feel we were treated fairly. I highly recommend Hagerstown Kia. More

Mike Todd - true professional I've now purchased three used vehicles from Mike because he is knowledgeable, pleasant, responsive, professional and most of all trustworthy. I have r I've now purchased three used vehicles from Mike because he is knowledgeable, pleasant, responsive, professional and most of all trustworthy. I have recommended friends, colleagues and acquaintances ask for him personally when looking for a vehicle. It's all about trust. More

Pleasant buying experience with Sales Associate Mike Todd!! Mike was very personable during the buying process and never at any point applied pressure. He was a joy to work with and provided expedited service i Mike was very personable during the buying process and never at any point applied pressure. He was a joy to work with and provided expedited service in the processing of paperwork. Ask for Mike Todd at Hagerstown Honda! More

Excellent, Pereonalized Service I can not say enough good things about Jim and and the personalized service we received when we bought our new Kia. We felt he was really looking out I can not say enough good things about Jim and and the personalized service we received when we bought our new Kia. We felt he was really looking out for us every step of the way. Kia is fortunate to have such a dedicated employee! More

Buying a used car. We saw the vehicle on the internet and went to look it over and take a test drive. Jim shyly was very helpful making the deal. We saw the vehicle on the internet and went to look it over and take a test drive. Jim shyly was very helpful making the deal. More