Hagerstown KIA

Wonderful! I had a fairly difficult issue with my Kia last year and he and his team were so knowledgeable and thorough. He broke everything down and explained th I had a fairly difficult issue with my Kia last year and he and his team were so knowledgeable and thorough. He broke everything down and explained the services in detail. More

Patient and knowledgeable. Our experience with Mike was wonderful. He was patient and knowledgeable. It had been 30 years since I purchased a car on my own and it is a pricey i Our experience with Mike was wonderful. He was patient and knowledgeable. It had been 30 years since I purchased a car on my own and it is a pricey investment but Mike helped me to feel comfortable with my purchase and I am very pleased. More

Exceptional! This dealership is one of the best I've ever e perienced. Jim Smyly, the sale rep was very professional, cordial, and hard working! It was a pleaseu This dealership is one of the best I've ever e perienced. Jim Smyly, the sale rep was very professional, cordial, and hard working! It was a pleaseure to work with him to find just the right vehicle. More

Great Customer Service Frankie found me the exact car I wanted, and in my price range, it was quick and easy and he made the process very painless. My next car will be from Frankie found me the exact car I wanted, and in my price range, it was quick and easy and he made the process very painless. My next car will be from him as well. More

Great Salesman! I am completely satisfied with Mr. Smyly, had it not been for his personal discussion with me sitting at the table I would have walked away. I am dis I am completely satisfied with Mr. Smyly, had it not been for his personal discussion with me sitting at the table I would have walked away. I am dissatisfied however on one point. This vehicle was originally sold the the Managers' Father-In-Law. I assume the Manager gave him a great deal on the sale and the best deal on the trade. That's fine for both. However, as the next owner, I was the one who was the unfortunate recipient of the previous deal. The price was fair, but the lack of any movement to give me a little more on a trade was disappointing. I had a 2013 Optima LX with 7,900 Miles on it and it was perfect. To not budge 500-1000 more was most likely due to the fact that he gave his father-in-law a better deal and had to re-coup his money through me. I'm also a repeat customer. I felt the management took advantage of me, because of the sweet deal they gave to a relative. Leaving a bad taste in my mouth about the experience. I was also surprised that the vehicle (yes it was used), had to be detailed after the purchase. I'm a guy who cleans the door jambs, armor all everything on my cars. This vehicle looked like it was driven in and a sticker was put on it. I suggest you detail your used cars before people come to look at them. Bottom line is Jim Smyly is the one who got me to buy this car. It had nothing to do with his salesmanship, but rather his personal interaction and discussion with me. More

Bought a new KIA Niro from Frankie G. -- he is your BEST Frankie Biliga, As my salesperson, you went that extra mile to get me a fantastic deal on a new red KIA Niro hybrid SUV that you didn't even have Frankie Biliga, As my salesperson, you went that extra mile to get me a fantastic deal on a new red KIA Niro hybrid SUV that you didn't even have in stock. Plus, you did it promptly and courteously and pushed until I got the lowest price possible with super financing. I have already told all my friends about going to Hagerstown KIA and seeing Frankie for a new car!!! ************************************************************************************************* However, I am not so crazy about the KIA 10 yr / 100,000 mile, convoluted, warranty that doesn't truly cover the whole engine & drive train ... way too many IFs, ANDs, and BUTs in its conditions!!! If KIA really wants to gain auto manufacturing superiority and lead the industry with advanced technology, reliability, and customer satisfaction then it ought to SIMPLIFY its warranty - especially for the electric & lithium batteries components of its new hybrid vehicles. You know that the original owner, inmost cases, doesn't keep a car for 10 years ... so what's the risk? Your dealership should remember the secret rule of successful sales --K.I.S.S. . . . Keep It Simple Stupid!!! *********************************************************************************************** Again, Frankie Biliga.. was great! And, the NIRO is great! BUT, the KIA warranty on this new technology hybrid vehicle sux! Marty G. More

Bought used Honda Excellent dealership with friendly staff who worked with me and made me feel comfortable. Purchase was handled professionally and I felt the price wa Excellent dealership with friendly staff who worked with me and made me feel comfortable. Purchase was handled professionally and I felt the price was very good. More

Great Staff and Great Cars. Blake and the finance team were great. They got us into a great car in just a few hours. We love our 2012 Honda Civic. Blake and the finance team were great. They got us into a great car in just a few hours. We love our 2012 Honda Civic. More

Very pleased with my SUV/ great salesman, Blake Had a very good deal on a used vehicle and Blake Davis is just so awesome. Highly recommend to anyone as needing. Very patience, very helpful. Had a very good deal on a used vehicle and Blake Davis is just so awesome. Highly recommend to anyone as needing. Very patience, very helpful. More

Certified Honda. Great experience Salesman was knowledgeable, patient, friendly, and listened to our needs. Very accommodating and glad to help in any way. After our purchase we lef Salesman was knowledgeable, patient, friendly, and listened to our needs. Very accommodating and glad to help in any way. After our purchase we left with additional information for a car for our son which he later purchased. More