Hagerstown Honda

We had a wonderful experience in buying our new CR-V. Our salesman, Matt Dixon, could not have more personable, knowledgeable, friendly, and professional. The financial young man we worked with was very Our salesman, Matt Dixon, could not have more personable, knowledgeable, friendly, and professional. The financial young man we worked with was very professional and very thorough. It was a pleasure dealing with both and we could not be more pleased with the manner in which the car performs. This is our third CR-V and would recommend not only the car, but Hagerstown Honda and their excellent staff. More

The above ratings are well-deserved. Ryan King provided us with exemplary customer service. He is very professional and accommodating. He went the "extra mile" to satisfy us in the overall experience. H us with exemplary customer service. He is very professional and accommodating. He went the "extra mile" to satisfy us in the overall experience. His sincere and friendly manner was evidenced throughout our two-day adventure! His work to "seal the deal" was very impressive. More

Mike Kuhns made the car buying experience GREAT. Very personable with just the right amount of interface. Great to deal with. Enjoyed working with him so much, that I would have felt bad if I didn't bu personable with just the right amount of interface. Great to deal with. Enjoyed working with him so much, that I would have felt bad if I didn't buy from him. Looking forward to many good years ahead with our new Honda Accord. More

Time to replace my 2004 Honda Pilot and I went back to Hagerstown Honda because it always has been a great place to buy a new vehicle. Yes, I wanted a new Pilot as the 2004 went on and on and on for 8 ye Hagerstown Honda because it always has been a great place to buy a new vehicle. Yes, I wanted a new Pilot as the 2004 went on and on and on for 8 years. It took me everywhere. But I was open to a few other vehicles too. Ciro DiCola gave me answers to all of my questions. He had extensive knowledge of the Honda products. No question went unanswered and he never tried to change the subject or avoid a tough question. There was absolutely no high Pressure at all. While talking to Ciro, I did notice the general way the other employees and managers were conducting business. Every part of my visit went perfect and other employees/managers were doing a great job with other customers. If you are considering the purchase of any new vehicle, I would sure recommend that you include Hagerstown Honda in your travels. Stop in and see this dealership for yourself. You will not find a better place or better trained people who will give you the answers to your questions. And of course, the Honda vehicles are EXCELLENT. More

I had an awesome experience at Hagerstown Honda. I have been looking for a new car for a few months and was able to have the best experience at Hagerstown Honda to find the car that best suited me. Abby an been looking for a new car for a few months and was able to have the best experience at Hagerstown Honda to find the car that best suited me. Abby and Paul helped me with this huge decision and so far it's been one of the best I have made! The customer experience I received was outstanding and very informative in guiding me to my decision. I highly recommend the Hagerstown Honda family to all of my friends and family. Thanks again for everything! More

I had a wonderful experience at Hagerstown Honda. Samantha Shank was the Sales Consultant that worked with me. She was extremely knowledgeable and patient while it took me sometime to come to make a Samantha Shank was the Sales Consultant that worked with me. She was extremely knowledgeable and patient while it took me sometime to come to make a final decision on my purchase. Everyone at the dealership was very friendly and helpful. I would recommend not only Hagerstown Honda but Samantha Shank to everyone I know who is looking to purchase a new vehicle. More

We thoroughly enjoyed working with Jeff, Justin, Brandon and Brett. Even though it was late in the evening, these men were friendly and extremely helpful. We couldn't be happier with the service we receiv and Brett. Even though it was late in the evening, these men were friendly and extremely helpful. We couldn't be happier with the service we received. Thanks Guys! More

Ryan and other members of the staff answered all questions quickly and efficiently. He followed up our visits with phone calls and email, but wasn't pushy or intrusive. There was a minor miscommun questions quickly and efficiently. He followed up our visits with phone calls and email, but wasn't pushy or intrusive. There was a minor miscommunication regarding the financing rate, otherwise the rating would have been straight 5's. The dealership was clean, modern and looked like a comfortable place to wait while ones car was serviced. We purchased the car we wanted and Ryan took extra time to help get the phone, Navigation and door locks set up like we requested before we left the dealership. We would recommend this dealer and Ryan to others interested in purchasing a Honda. More

I went to this dealer to just look at a Civic Si. I liked the look and decided to go in for a test drive. I was greeted by Mike Kuhns. This guy is complete opposite of what you would expect from a sa liked the look and decided to go in for a test drive. I was greeted by Mike Kuhns. This guy is complete opposite of what you would expect from a salesman. He is the real deal. Genuine guy with a good set of ears. He let me say what I had in mind and off we went on a test-drive. I wasn't buying that day. I let him know even before the ride. He still took the time out of his day. Not once did he even ask me to work up a deal or try to put any kind of pressure. We ended the meeting after the test-drive. It took a few days for me to decide that it might be worth it to purchase. I called Mike and scheduled a time to come talk. He had another customer but with the help of Paul, they took a look at my trade (2011 Chevy Cruze LT), and worked out a deal. While a good car, the Chevy just did not compare to the Honda! Durin the process, Mike was available if needed, checked up on me while under Paul's care. It was a complete family style atmosphere. I wanted a Si that wasn't available on the lot. With no pressure to buy one in stock, they took the time to try and locate my car of choice with the help of Dave. We worked out a fantastic deal that I've never experienced when buying a car. I felt like I got the best end of the deal. After some really hard work trying to locate the car, it was unavailable. They continued to work hard and were able to secure exactly what I was looking for but in my second choice of color. The vehicle was on the lot the next day. I am writing this review in detail and length because I want everyone to know the effort these guys put in to make sure I was completely satisfied. Not only do they work hard for your car, they all communicate with you as good as you can hope for during the process be it by phone, text, or email. These guys are as good as they come. I can't say enough about the quality of employees this dealership has. Don't be afraid to work with them here. Trust them because you are in great hands. They will absolutely take all of your needs into consideration and make sure you are presented with the best options possible. Thank you Mike, Paul and Dave. Anyone reading this review, BUY A VEHICLE FROM THESE GUYS!!!! More

Ciro was absolutely wonderful to work with. We couldn't believe we went there for a Civic and with the deal he was able to get for us...we left with a brand new 2012 Accord. He understood where we needed believe we went there for a Civic and with the deal he was able to get for us...we left with a brand new 2012 Accord. He understood where we needed to be with price and didn't stop until he was able to meet our needs. Ciro was very patient and understanding - he showed us everything on each of the cars we drove and made sure we were comfortable with our purchase. I would absolutely refer everyone I know to Hagerstown Honda and directly to Ciro. Thanks again for all your help!!! PS.. Love the car!!! More