Hagerstown Honda

Salesman was very helpful and staff was awesome. I love my new Kia Soul and all of the options it has. And John Williams was helpful. Good Experience. I would definately go back. I love my new Kia Soul and all of the options it has. And John Williams was helpful. Good Experience. I would definately go back. More

Great dealership I want to thank Micah for being so kind and thorough. My experience was exceptional. I also want to thank Ian Smith for his input. I love my new Ho I want to thank Micah for being so kind and thorough. My experience was exceptional. I also want to thank Ian Smith for his input. I love my new Honda and will buy my next one from Hagerstown Honda. More

It was a Wonderful experience. I never seen a team so good. Because they work as a team. they were not pushy or just trying to sale a car. God was there guiding them. I want to thank God, Micah, Brandy, Dan and Because they work as a team. they were not pushy or just trying to sale a car. God was there guiding them. I want to thank God, Micah, Brandy, Dan and Honda to. Merry Christmas. More

EXCELLENT EXPERIENCE Dealt with Matt Dixon and had an easy deal on a 2015 civic no pressure, very helpful and knew the product inside out, would definately deal with again Dealt with Matt Dixon and had an easy deal on a 2015 civic no pressure, very helpful and knew the product inside out, would definately deal with again in total confidence. Thanks again Matt. More

Great dealership! Very helpful and knowledgeable. Everyone there was very friendly and tried to please. I was very nervous about purchasing a new car, after not having Very helpful and knowledgeable. Everyone there was very friendly and tried to please. I was very nervous about purchasing a new car, after not having a car payment for so many years, and the finance department (I can remember his name) tried very hard to help keep it as low as possible. More

Great The employees at Hagerstown Honda have always been very very helpful and knowledgeable, be it in our sales negotiations or in service, I don't known o The employees at Hagerstown Honda have always been very very helpful and knowledgeable, be it in our sales negotiations or in service, I don't known of a better dealership around, and I've known quite a few. GREAT JOB. Mike McKeever More

Best car buying experience yet I am always a little apprehensive when making large purchases, but this was one of the most pleasant experiences I've had. Ciro and Brandon both took I am always a little apprehensive when making large purchases, but this was one of the most pleasant experiences I've had. Ciro and Brandon both took very good care of me through the loan application process and made things as "painless" as possible. It was by far the best car buying experience I've ever had. More

Awesome experience, love my car. Alan Shoup helped me find a car that fit all of my needs and fit my budget. He was very knowledgable and helpful and I would definitely recommend goin Alan Shoup helped me find a car that fit all of my needs and fit my budget. He was very knowledgable and helpful and I would definitely recommend going to see him if you need a new car. He made everything very easy and the finance team was awesome and worked with me to get my HRV LX AWD at the payment I needed. Whenever I need another car I will definitely be back to see Alan the great staff at Hagerstown Honda/Kia More

Estimate on work that is totally unnecessary I brought my Honda Element in to Hagerstown Honda for the airbag recall, and asked them to replace the rear brake backing plates. I left a list of so I brought my Honda Element in to Hagerstown Honda for the airbag recall, and asked them to replace the rear brake backing plates. I left a list of some other minor things that needed to be done and had my phone number at the top of the page. At the end of the day, when I went back to get my truck, the service rep said he had tried calling me all day. He wasn't able to because, instead of using the phone number I had left with them, he called an old work number. They did the airbag and a few other things, but did not replace the backing plates. Then I was told that the truck needed major suspension work and the estimate was over $3000. They also recommended that various fluids (rear differential, brake fluid, etc.) be changed and the estimate for that was $1000. I thought those estimates were high, but being a dealer, I wasn't surprised. I then took my truck to my local mechanic (one whom I have dealt with and trusted for many years). This mechanic said there was "absolutely nothing wrong with the suspension" and that even the backing plates would last another year or so. He did replace all the fluids and the total cost was $166. Yes - One Hundred and Sixty Six dollars! So I went from an estimate of over $4000 down to less than $200. Hagerstown Honda's service department is disreputable and I believe sexist. I've read other reviews that confirm my opinion. I just tried to call the dealership and did not even get an answer. I will not be dealing with Hagerstown Honda any more and would strongly discourage anyone from taking their vehicles there for service. More