Hagerstown Honda

Disappointed I purchased a used vehicle from Hagerstown Honda and have experienced nothing but problems. 1. The vehicle they sold me is completely rusted and t I purchased a used vehicle from Hagerstown Honda and have experienced nothing but problems. 1. The vehicle they sold me is completely rusted and this was not mentioned in the description of the vehicle or when I asked if the vehicle had any issues. When I contacted them about this they said "we don't put used vehicles we are going to sell out of state on a lift to check underneath them, we only put vehicles were are selling locally on a lift to check underneath them." Why would you only check vehicles you are selling locally and not vehicles you are selling out of state? 2. They told me that they could title the vehicle for me in the state I life in so I sent them a check for the price of the vehicle plus TT&L. I write them a check, take a picture of the check and mail it to them. They then contact me and inform me I sent it to the wrong address. I inform them I sent it to the address the initial sales person told me and they said "well that's the wrong address" so I have to write and send them another check. 3. After receiving the check for the vehicle plus the TT&L they contacted me and said "we don't title vehicles in other states" and would have to send me a check back. 4. I contacted them 2 weeks after not receiving my refund check from #2 above only to find out they sent it to the wrong address. I give them my address again and they say they will overnight mail me a check. 5. My check goes to the wrong mailbox despite me giving them my address. 6. My last name is spelled wrong on the check. 7. They send the title to my vehicle to the wrong address and they have to go to the DMV to get another title to the vehicle. How can a professional vehicle dealership make this many mistakes and still remain in business? Maybe I just had 7 bad experiences with this outstanding dealership or maybe they are totally incompetent. More

CRV Lease We recently traded our Pilot for a 2018 CRV. The service we received from Ciro and Darin was excellent. See Ciro if you are looking. We recently traded our Pilot for a 2018 CRV. The service we received from Ciro and Darin was excellent. See Ciro if you are looking. More

Very Pleased! I received courteous service & didn't feel like I was being taken advantage of because I was a single woman. I felt that Circo genuinely cared about I received courteous service & didn't feel like I was being taken advantage of because I was a single woman. I felt that Circo genuinely cared about me, my price range while helping with my "wants" in a new vehicle! He made himself available when I had questions/concerns. More

Came in for a test drive, left with a new car. We were recommended Hagerstown Honda by a good friend and neighbor, so we went up on a whim to see what they had in stock. With our hearts set on a Pi We were recommended Hagerstown Honda by a good friend and neighbor, so we went up on a whim to see what they had in stock. With our hearts set on a Pilot, we went in and we were shown what we wanted. After some brief chatter on what we were looking for, it was recommended that we also check out and test drive the CR-V. It wasn't as large as we were hoping, but the drive was smooth and thinking long term, it would more than fit our needs for the next 5-7 years. They really worked with us on any extras we might want and helped us through the process to bring it home. We really enjoyed our experience and will definitely revisit when the time comes to trade our new car in. More

Kyle Wilson Hagerstown Honda and Mr Kyle Wilson made my purchasing a new car virtually painless. Kyle was very kind, patient and confirmed I was buying the exa Hagerstown Honda and Mr Kyle Wilson made my purchasing a new car virtually painless. Kyle was very kind, patient and confirmed I was buying the exact car for my personal needs. He also customized all the electronic settings and reviewed their operation with me, which was amazing. I will definitely recommend him to all my friends who are in search of a great car and buying experience! Thanks so much Kyle! Marcia Dieterle More

Best car buying experience My 73 year old Mom bought her first new car ever and Kyle was patient, personable and went above and beyond to help her thru the process! Not only di My 73 year old Mom bought her first new car ever and Kyle was patient, personable and went above and beyond to help her thru the process! Not only did she get a great deal, Kyle and his coworkers made the experience pleasant for her. I know she'll be stopping by when she's in town to say hello to her new friends. More

Perfect Car John was absolutely amazing! He got us into the car we wanted. Very friendly and knowledgeable. Showed us everything we need to know and answered ever John was absolutely amazing! He got us into the car we wanted. Very friendly and knowledgeable. Showed us everything we need to know and answered every question. Thanks again John! More

AWESOME Experience The person we worked with was John Williams and he was outstanding. For sure a 10 out of 10 for him. He made our visit so great and I love love love The person we worked with was John Williams and he was outstanding. For sure a 10 out of 10 for him. He made our visit so great and I love love love my new Honda CRV. Thank you, John, for getting me the silver one I wanted, and for going over all the electronics, that was sooooo helpful and I'm sort of technologically challenged to begin with. You made me feel very special. Thanks Again!! More

We couldn't be happier. It's the second car we buy from Hagerstown Honda and we couldn't be happier. The way they treated us was superb. John really took care of us by answer It's the second car we buy from Hagerstown Honda and we couldn't be happier. The way they treated us was superb. John really took care of us by answering every question we had and did everything he could to make us happy to include a little confusion there was but he fixed it in the spot. We really recommend this dealer and specially working with John Williams. Ask for him when you go there. More

Excellent buying experience The dealership had a good selection and was helpful. Our salesman, Tariq was outstanding. He gave us 100%. He was informative but never pushy and hi The dealership had a good selection and was helpful. Our salesman, Tariq was outstanding. He gave us 100%. He was informative but never pushy and his personality really shows he cares about people. More