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Hagerstown Honda
Hagerstown, MD
838 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
June 17, 2024
Hagerstown Honda was very easy and friendly to work with and was able to meet all of my needs. and was able to meet all of my needs. More
by cbkerns73
Employees Worked With
June 13, 2024
nteresting experience at this Dealership. This Dealership offered my husband 19000 for his 2019 SUV a few weeks ago. They offered me 24000 for my 2023 SUV today. Cars depreciate, but they don This Dealership offered my husband 19000 for his 2019 SUV a few weeks ago. They offered me 24000 for my 2023 SUV today. Cars depreciate, but they don't depreciate that fast. Offered below KBB, once I decided I wasn't going to take their lame deal, they were rude and unfriendly. Not sure sure if it was a race or gender issue, but I found out it interesting they were willing to give him above kbb for his trade and below kbb for mine. More
by Youknow
Employees Worked With
June 02, 2024
I just bought my fourth Honda from Hagerstown Honda. Paul Shockey was a very personable and knowledgeable sales rep. His help in changing auto insurance, license info, and other paperwork was exceptiona Paul Shockey was a very personable and knowledgeable sales rep. His help in changing auto insurance, license info, and other paperwork was exceptional. Thank you ,Paul. More
by marygmiller
Employees Worked With
May 17, 2024
He is excellent and very friendly He help me for everything Thank you Paul I will recommend you to my friends everything Thank you Paul I will recommend you to my friends More
by kazazic
Employees Worked With
May 13, 2024
Paul was very helpful with the purchase of our new CRV. This is our second CRV purchase from Hagerstown Honda. This is our second CRV purchase from Hagerstown Honda. More
by tskipe
May 12, 2024
Paul was extremely knowledgeable about the vehicle we purchased. Understood my needs and we are very happy! Paul is a one of a kind! purchased. Understood my needs and we are very happy! Paul is a one of a kind! More
by Finch
May 04, 2024
Sales dept. was very informative and helpful. There was some delay getting through to the finance dept. It was late in the day and closing the dealership was h was very informative and helpful. There was some delay getting through to the finance dept. It was late in the day and closing the dealership was happening. WE felt very rushed and there were some questions that we did not get to ask. More
by kate-jack
May 03, 2024
They staff was very friendly. We got a really good deal. The salesman was very helpful. We got a really good deal. The salesman was very helpful. More
by corajeancalendine
April 16, 2024
I mean, come on, John is da bomb when it comes to his knowledge of a Honda vehicle. He explained everything even down to how to open the gas cap which I will admit I probably wouldn't figure out unless I knowledge of a Honda vehicle. He explained everything even down to how to open the gas cap which I will admit I probably wouldn't figure out unless I read the manual. Nat the service guy I saw before this visit said hello and asked how I was. Plus the finance manager Chad got me thru the process quickly. All in all the best Honda dealership experience. More
by Jody
April 16, 2024
Our salesman, Micah Youngbar, once again gave us impressive and responsive customer service. My husband and I are repeat customers and recently purchased our second Pilot from him. As soon as he saw impressive and responsive customer service. My husband and I are repeat customers and recently purchased our second Pilot from him. As soon as he saw us in the parking lot, he recognized us right away (from 5yrs ago) and cordially greeted us; it’s almost like we are catching up with an old friend instead of purchasing a new vehicle. He is such a great guy and salesman; very kind, thoughtful and easy to work with. Between his knowledge of the vehicles and outgoing personality, we never felt pressured into buying. He knows a lot about the products and was very helpful; made the sale easy and fast for us but most importantly, gave me the assurance that I needed to proceed with ease after our particular circumstances. He also has been fantastic after making the sale. He takes the time to answer questions. I would recommend him to everyone and wouldn’t have a problem going to him for years to come. This dealership has always been customer friendly and willing to go the extra mile. Rodney Faith also made the final steps of the purchase smooth. Great guy as well. We are very happy with the service provided and loving our new Honda Pilot. Thank you Micah! More
by Yaitza Vazquez
