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Hagerstown Honda
Hagerstown, MD
839 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
December 20, 2021
John Williams was excellent to with. He answered my questions and explained everything. I was reachable when I needed to contact him. questions and explained everything. I was reachable when I needed to contact him. More
by Jona
Employees Worked With
September 29, 2021
Kyle provided all the info we needed to feel comfortable and happy with our purchase, even on a return visit for more operating info on our new hybrid CRV. Staff were very professional and friendly during o and happy with our purchase, even on a return visit for more operating info on our new hybrid CRV. Staff were very professional and friendly during our visit. We are very happy we found this dealership. More
by sunbeamfarm
Employees Worked With
September 16, 2021
John William did an EXCELLENT job of helping us. We are forever grateful. THANK YOU. forever grateful. THANK YOU. More
by Fairywatson2015
September 06, 2021
John Williams sold me a 2021 CR-V. Excellent and courteous service was provided! John was extremely patient and allowed me to choose the Honda that best met my needs. Thanks John! courteous service was provided! John was extremely patient and allowed me to choose the Honda that best met my needs. Thanks John! More
by lisaalex1
Employees Worked With
September 01, 2021
I've have Honda's for years! Their endurance, sales, and service departments never disappoint. Paul made sure the buying/financing experience met my needs and I drove away with a Honda HRV-Sport the same service departments never disappoint. Paul made sure the buying/financing experience met my needs and I drove away with a Honda HRV-Sport the same day. More
by dickebersole
August 29, 2021
I love Hagerstown Honda! I have purchased 3 vehicles from them & they have always been great to work with. Paul was wonderful & I have also worked with Kyle who is great, too! Chad was especially wonderful w them & they have always been great to work with. Paul was wonderful & I have also worked with Kyle who is great, too! Chad was especially wonderful with the financial part of things. They are kind, genuine people. :) More
by Kristin
August 24, 2021
After going to another dealership and was treated poorly, I went to Hagerstown Honda. John Williams was very attentive to my requests and worked to find me what I wanted. When I went to pick up the car, h I went to Hagerstown Honda. John Williams was very attentive to my requests and worked to find me what I wanted. When I went to pick up the car, he spent the time to show me all the features I needed to know. If you want to be right, contact John at Hagerstown Honda! More
by Mscunni
August 22, 2021
Paul was really great to work with. He was attentive to my financial situation to ensure that the payment was affordable. Honda does mark up vehicle’s above the MSRP. Also make sure you understand that the my financial situation to ensure that the payment was affordable. Honda does mark up vehicle’s above the MSRP. Also make sure you understand that they will charge you a warranty contract. More
by crkeller39
August 15, 2021
My expectations were low. No more stick shifts made for the Civic. No more moon roofs without buying the super sports model. Few cars were on the lot due supply chain problems. But staff were great and the Civic. No more moon roofs without buying the super sports model. Few cars were on the lot due supply chain problems. But staff were great and helped me through my options. Wound up with a great care at as reasonable price as is possible now. Staff were very knowledgeable and patient with this old school Honda owner. Second car I've bought from them. First one lasted 460K miles. They'll be my choice for any future vehicles. More
by thomhouse
August 03, 2021
Tremendously knowledgeable and genuinely helpful in guiding us thru the process of finding, financing and becoming familiar with our new Honda. We feel great about our first Honda purchase guiding us thru the process of finding, financing and becoming familiar with our new Honda. We feel great about our first Honda purchase More
by edmetz1
