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Hagerstown Honda
Hagerstown, MD
857 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 857 reviews
March 06, 2023
I would not recommend this dealership to anyone. Enquired about 2023 Honda pilot added 3500 markup, where other dealers are offer them at MSRP and Honda civic they wanted 7500 above MSRP. I would re Enquired about 2023 Honda pilot added 3500 markup, where other dealers are offer them at MSRP and Honda civic they wanted 7500 above MSRP. I would remember the markup would never take my business to this dealership. More
by addakatlahemanth
Employees Worked With
February 27, 2023
Paul Shockey is amazing. Was very knowledgeable about the vehicle I was looking to purchase. He is always there to help me, even after my purchase. Everyone at the dealership Was very knowledgeable about the vehicle I was looking to purchase. He is always there to help me, even after my purchase. Everyone at the dealership was very pleasant to work with. More
by tjudd
February 18, 2023
John was amazing he listened to what I wanted and needed and got me in my dream car. Not everyday you find a car salesman that actually works with you and listens! He’s the best for sure and got me in my dream car. Not everyday you find a car salesman that actually works with you and listens! He’s the best for sure More
by Tlavender57
Employees Worked With
February 17, 2023
This dealership offered a very pleasant greeting and help in finding the vehicle that I was looking for. The dealership was clean and the people were friendly and professional in finding the vehicle that I was looking for. The dealership was clean and the people were friendly and professional More
by tarrwr
February 12, 2023
From the time my husband and I entered the Hagerstown Honda showroom until we exited the parking lot driving our new Honda they treated us like royality. We recommend them for your Honda purchases. Honda showroom until we exited the parking lot driving our new Honda they treated us like royality. We recommend them for your Honda purchases. More
by Cfshrader
Employees Worked With
Other Employees :
Chad is the finance person who we saw last and handled our finance part. He was very helpful and friendly.
February 10, 2023
Was nice that car I wanted was instock and not pressured when I walked onto the lot. Gave me time to look and pick what I wanted. John gave great detail on car I bought. when I walked onto the lot. Gave me time to look and pick what I wanted. John gave great detail on car I bought. More
by Joskuh71
January 31, 2023
We were pleased with the service in purchasing our new truck. Many questions on details of the new features were clearly explained by Paul Shockey. The extra service to attach the running boards was qui truck. Many questions on details of the new features were clearly explained by Paul Shockey. The extra service to attach the running boards was quick and efficient. The warranty information needed better explanations and more specific paperwork explaining the details. More
by wvct08
January 30, 2023
It was again my pleasure to work with John Williams at Hagerstown Honda! Every experience I have had has been wonderful. There is no pushiness, no false claims - just excellent salesmanship and genuinen Hagerstown Honda! Every experience I have had has been wonderful. There is no pushiness, no false claims - just excellent salesmanship and genuineness. John takes the time to explain everything about my new vehicle. He sits with me and goes over all the information I need to know in order to make a good decision. He even takes the time to help me hook up my Bluetooth and phone and explain how the radio works. He is one in a million! In fact, everyone at the dealership is kind, helpful and professional. I wouldn't shop anywhere else for another vehicle. More
by Debra Catherman
January 18, 2023
Extremely professional and friendly dealership! Everyone involved took extra steps to ensure I got into the car I wanted. Even after leaving a couple weeks earlier with no deal, they followed up an Everyone involved took extra steps to ensure I got into the car I wanted. Even after leaving a couple weeks earlier with no deal, they followed up and took care of me! Customer for life! More
by Joshuanwilson91
January 16, 2023
The salesman made sure that I got a good deal and found a vehicle that I wanted at another dealership and had it brought to the hagerstown location for me. vehicle that I wanted at another dealership and had it brought to the hagerstown location for me. More
by charris1126
