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Hagerstown Honda
Hagerstown, MD
838 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
August 08, 2023
Paul was very thorough when answering our questions about each vehicle. He also showed patience as we tested multiple vehicles. When negotiating, he was able to explain the why behind each of the charges a each vehicle. He also showed patience as we tested multiple vehicles. When negotiating, he was able to explain the why behind each of the charges and was very courteous when tensions would rise about finance. Our experience was top notch and we were not necessarily going to buy a car on this day, but are happy we did so. More
by jasonfournier11
Employees Worked With
August 07, 2023
Staffs are accommodating, friendly and welcoming. Paul made sure we are very well informed and updated. All the features of the vehicle were shown and explained clearly. Rodney(finance) made sure we Paul made sure we are very well informed and updated. All the features of the vehicle were shown and explained clearly. Rodney(finance) made sure we get the best deal possible based on my situation. More
by Joseph
August 01, 2023
Paul was a pleasure to work with. He was great at explaining everything about the car, great at answering questions, and has a great sense of humor. He was very knowledgeable about He was great at explaining everything about the car, great at answering questions, and has a great sense of humor. He was very knowledgeable about all aspects of the car and personalized the settings for me. He advised me also about safety issues regarding driver assist items. More
by j.lee.beckman
July 25, 2023
They have better customer service and really appreciated the care/warm welcome on my visit. the care/warm welcome on my visit. More
by macollinsj
July 18, 2023
Paul is great very professional smooth very great explain everything without me asking helped a lot everything without me asking helped a lot More
by idegwuife
July 15, 2023
Paul was a joy to work with and went above and beyond to find the vehicle we wanted and make sure we were happy with the outcome. We would not hesitate to contact him again in the future. Everyone we came find the vehicle we wanted and make sure we were happy with the outcome. We would not hesitate to contact him again in the future. Everyone we came in contact with at the dealership were very helpful and friendly. More
by sdjeclem
June 22, 2023
It’s a good Dealer, very kind people, helpful to find your right car, good prices with excellent customer service your right car, good prices with excellent customer service More
by gissellebarrera09b
Employees Worked With
June 20, 2023
I was very pleased with my buying experience. Mr Shockey was very, professional, knowledgeable and helpful. I have walking issues and he was very mindful and respectful of this and made sure no Mr Shockey was very, professional, knowledgeable and helpful. I have walking issues and he was very mindful and respectful of this and made sure not to rush me. The finance side was also a very good experience as well. More
by Kmanor237
June 18, 2023
My salesman was Ryan and he was the best! Never met a salesman with the knowledge and details of a vehicle! Very professional and very compassionate and genuinely cared! Never met a salesman with the knowledge and details of a vehicle! Very professional and very compassionate and genuinely cared! More
by Jnh42573
June 09, 2023
Paul was amazing to work with! He reached out ahead of time and knew that our family of three recently expanded and that we were in need of another CRV or something larger. He ran He reached out ahead of time and knew that our family of three recently expanded and that we were in need of another CRV or something larger. He ran the numbers and helped keep my payments where I could afford them to be further ensuring that I remain not only a loyal Honda customer but a loyal Hagerstown Honda customer! More
by katiecoviello
