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Hagerstown Honda
Hagerstown, MD
862 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 862 reviews
November 14, 2025
The service department was extremely helpful, they went over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. High over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. Highly recommend! More
by fredcut
Employees Worked With
November 13, 2025
Professional, helpful. Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to sch Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to scheduling by phone More
by sweetdaze007
Employees Worked With
Nate
November 12, 2025
Good customer service polite no problems with service can get an appointment soon thank you get an appointment soon thank you More
by pam_lane
Employees Worked With
November 03, 2025
Easy to schedule, very efficient check-in and check-out procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! More
by mcsanders
Employees Worked With
October 31, 2025
Super as always . Everyone friendly and welcoming and Bill great service advisor and mechanic work always done to satisfaction Everyone friendly and welcoming and Bill great service advisor and mechanic work always done to satisfaction More
by Sagibson
Employees Worked With
October 14, 2025
Everyone in the service department is friendly and very helpful. Alex did great going over everything with me. helpful. Alex did great going over everything with me. More
by mistydd25
October 10, 2025
Always great service at Hagerstown Honda. I have purchased 5 cars from this dealership. Appreciate their honesty and quick response to get vehicle in for service. I have purchased 5 cars from this dealership. Appreciate their honesty and quick response to get vehicle in for service. More
by Nancy
September 29, 2025
Excellent service always. All questions answered.promptly. Nice waiting area. Serviced completed in a timely manner. All questions answered.promptly. Nice waiting area. Serviced completed in a timely manner. More
by Bakerannbill
Employees Worked With
September 20, 2025
The automobile service technicians are always courteous and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a proble and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a problem was found that needed attention, and he sat down with me to explain exactly what the problem was and how long it would take for the job to be completed. I have always been pleased with the service received at Hagerstown Honda. More
by Honda
September 08, 2025
Very pleased with all work done on my vehicle. Everyone is nice, courteous and helpful Everyone is nice, courteous and helpful More
by kagfj
Employees Worked With
