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Hagerstown Honda
Hagerstown, MD
839 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
January 25, 2025
This is for the Service Dept: I cannot express my thanks and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we sudd and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we suddenly got a check engine indicated, and we lost more than 50% of engine power. To make a long story short, we were able to get off the highway and get it towed to Hagerstown Honda. With Jarrod’s help, it was fixed promptly the next day ! We are now in Florida with a fine running Ridgeline ! Hagerstown Honda’s Service Dept. was an absolute blessing !!! We can’t say Thank You enough !!! More
by HollenJ
December 24, 2024
Paul went the extra mile for us at every turn. We love our new car We love our new car More
by kenoyerly
Employees Worked With
September 17, 2024
Paul is always so helpful. Explains jow to operated all the vehicle options. Finance and service departments are great to work with as well. Explains jow to operated all the vehicle options. Finance and service departments are great to work with as well. More
by mdgirl21740
September 11, 2024
John Williams was very helpful and knowledgeable when I bought my 2025 CRV Hybrid. He made the buying process so easy. I highly recommend him! bought my 2025 CRV Hybrid. He made the buying process so easy. I highly recommend him! More
by Susanelaine0
Employees Worked With
September 07, 2024
It was a pleasure to dealing with Paul, he is very polite, positive and professional. The best experience buying a vehicle. polite, positive and professional. The best experience buying a vehicle. More
by KINGKOTA
August 30, 2024
We have been thinking of purchasing a new car for years. Finally decided to go test drive a Honda CR-V. John Williams and all the staff at Hagerstown were great to work with. John is very knowledgeable a Finally decided to go test drive a Honda CR-V. John Williams and all the staff at Hagerstown were great to work with. John is very knowledgeable and took the time to explain everything to us. This was first time dealing with Hagerstown Honda and we highly recommend them. More
by Gozora2
August 28, 2024
It was my most perfect experience in purchasing a new car. He was my friend throughout the whole process and is still following up today. car. He was my friend throughout the whole process and is still following up today. More
by iansebright
August 20, 2024
The sales person was there to help with my needs in a car. He was excellent in sales and customer service car. He was excellent in sales and customer service More
by Tamela921
August 20, 2024
It was nice working w/Paul in getting our new 2025 Honda CR-V. He was very knowledgeable in knowing about the computer related items and taking the time to go over some of the newer features this vehicle o CR-V. He was very knowledgeable in knowing about the computer related items and taking the time to go over some of the newer features this vehicle offered. Scott was very helpful in going over our extra coverage as well as getting our new 2025 Honda CR-V wheel lock-lugs (thanks Scott). More
by hartsell.whitacrejr
August 20, 2024
Paul was fantastic and very courteous during the purchase of my vehicle. I've bought quite a few vehicles in the past and I can say with certainty this was the easiest and smoothest purchase yet. I felt abso of my vehicle. I've bought quite a few vehicles in the past and I can say with certainty this was the easiest and smoothest purchase yet. I felt absolutely no pressure from a single person with closing the deal, from the sales floor to the finance managers. I will for sure never goto another dealership and I would highly recommend Paul to anyone looking for a comfortable and professional purchase! More
by nicole.griffin313
