Hagerstown Ford

I have purchased two vehicles from Hagerstown Ford. Both vehicles through salesperson Smittie. In 2008 and then last month I traded in my Escape for another vehicle. Both times I was greeted with a smile an vehicles through salesperson Smittie. In 2008 and then last month I traded in my Escape for another vehicle. Both times I was greeted with a smile and provided the best service possible. Smittie is AWESOME!!!! He went above and beyond to make sure I was provided amazing service. I have loved both my vehicles I have purchased from Hagerstown and to be totally honest Hagerstown Ford is where I will continue purchasing vehicles as long as I'm in this area. No other dealership cares about "you" like Hagerstown Ford. Thank you Smittie and the Hagerstown team for helping me find my perfect vehicle! More

My wife and i were looking for a economy car with high gas mileage. My wife drives a long distance everyday and with gas prices high we were looking for our best value. We went to Hagerstown Ford and sa gas mileage. My wife drives a long distance everyday and with gas prices high we were looking for our best value. We went to Hagerstown Ford and saw Jimmy Bussard sales rep who helped us out for what we were looking for. At the time there was no car on the lot what we had wanted but Jimmy found one at another dealer and got it back to Hagerstown Ford for us to pick. We explained to Jimmy what we had to work with in terms of down payment and what we wanted in payments and warranty. He was able to make this happen for my wife and I and was very impressed from the time of talking to Jimmy to seeing Chris Reid in the finance department. Everything went well with no hitches and a very well customer experience which indeed I would return to buy other vehicles at Hagerstown Ford from Jimmy Bussard also recommend friends and relatives to see him. A great job well done to Jimmy Bussard and Chris Reid . More

Thanks for the great service !!!!! Jimmy was a great guy to work with and had a great sense of humor i would highly refer him to anyone and will come back in the future. to work with and had a great sense of humor i would highly refer him to anyone and will come back in the future. More

Jimmy Bussard would be the ideal person for anyone to purchase a car. He could have sold me my mother-in-law"Yike!" with his great personility. He knew I had diffuculty with credit and I appreciate his purchase a car. He could have sold me my mother-in-law"Yike!" with his great personility. He knew I had diffuculty with credit and I appreciate his going forward with what it would be to make me happy leaving Hagerstown Ford parking lot. I felt great with my experience with Jimmy, better than I have felt in the two years. He was just the angel God called on to put confidents back into my life. Thank you Jimmy..., you haven't any earthly Idea what you did on last evening. Keep up the good work and I think I have a niece who needs to talk with you about getting her 1st car, she just finish college. I'll be calling!! More

We purchased 3 new vehicles from Hagerstown Ford all within a 9 month time frame. That service that was provided each time was above and beyond exceptional. Our salesman (Jimmy) helped us each time an within a 9 month time frame. That service that was provided each time was above and beyond exceptional. Our salesman (Jimmy) helped us each time and made sure everything was taken care of as it should have been. He would always and still does take the time out of his busy schedule to help us with whatever question or issue we had. They have always been very quick and easy to work with and made the 3 purchases very smooth! More

This dealership is by far the best i have done business with. Extremely professional courteous and friendly. I never felt pressured during my decision process. The staff is amazing. From the gm to the fin with. Extremely professional courteous and friendly. I never felt pressured during my decision process. The staff is amazing. From the gm to the finance manager to the salesman. First class all the way! I will def be back fir my next vehicle. More

I was so impressed with the quality of service I received from everyone at Hagerstown Ford. As soon as I arrived I was surprised to see the vehicle I was emailing about waiting for me up front. There was no from everyone at Hagerstown Ford. As soon as I arrived I was surprised to see the vehicle I was emailing about waiting for me up front. There was no hidden charges and the purchase went so easy. If you truly want a NO hassle experience go see the people at Hagerstown Ford!! More

On Saturday March 5, 2011 I visited Hagerstown Ford in Hagerstown Maryland to purchase a vehicle that was advertised on their website. The car advertised was a new 2011 Ford Mustang convertible. Unfortuna Hagerstown Maryland to purchase a vehicle that was advertised on their website. The car advertised was a new 2011 Ford Mustang convertible. Unfortunately, it didn't go so well. It turns out the car wasn't new. It was a dealer demo car. When we got to the dealership and got it out of the showroom for a test drive, there were several scratches in the paint and one of the wheels was pretty banged up. But all that was ok, because I figured since it was a demo I could get a really good deal. The salesperson (Toby) we were working with apologized for the condition of the vehicle and said he was embarrassed it was advertised as new and in that condition. Then it all went downhill, following the test drive and after sitting at the sales persons desk waiting for him for about 20 minutes so we could work out a deal, an older lady came out claiming to be the sales manager told us the car had been in an accident. All this after the car was advertised as brand new on their website. The dealership misrepresented the vehicle on their website. Needless to say I wasn't very happy. Especially considering my father was in the dealership Friday and spoke w/ a sales person (Justin Mooney) about the car and no one bothered to tell him the car had been in an accident and no one bothered to tell me until after I wasted my whole afternoon getting up there, taking the test drive and all that. I'd love to know how they can think a car that has been in an accident and has 4100 miles on it is "new". Had I known this information prior to visiting the dealership I wouldn't have even bothered. They then proceeded to try and sell me the car which was in a wreck and had 4100 miles on it as brand new. They advertised on the car they were selling it for $33,000. They did show me an invoice that was supposedly for the repairs to the car. Turns out they were claiming it had about $8500 worth of damage but who knows if that was really the truth. I asked if there was any frame damage to the car and they said no. Then I flipped to the back-page of the repair invoice and there was a charge for 5 hours of frame labor. So the sales manager at a Ford dealership lied straight to my face. The worst part of all it is at no point did anyone at the dealership offer to order or find me another one just like what they had at the dealership. I would have been perfectly happy to order one or have them find me one just like the one I test drove that hadn't been in a wreck. And then when I tried to express my disappointment in the dealership, the process and the fact that I wouldn't be getting my new car, the sales manager wouldn't even let me speak, she kept cutting me off and then another gentleman came out from the back and told my girlfriend and I if I didn't want the car I had to leave. I assume this is because the sales people in the dealership didn't want other customers to know they were trying to sell me a wrecked car. I even asked him for more details about the repairs done to the vehicle and all he said was he didn't know. It was quite embarrassing being asked to leave and escorted towards the door like that. So we left and on the way to our car, I saw another couple looking at the Mustang that had been wrecked. I walked over and told them not to waste their time, it had been in a wreck and the dealership was trying to sell it as new. The man who told us since we didn't want the car we had to leave then came running out the showroom door and followed me to our car and said I shouldn't be telling people the car had been hit or something to that effect. I guess customer service, satisfaction and the first amendment aren't important to the folks at Hagerstown Ford. I would expect better from an authorized Ford dealership. The actions of Hagerstown Ford yesterday really call into question the integrity and customer relations of the entire company. More

I will never go back! The Salesman was sooo pushy and rude. They would say anything to lure you in but in fact they were full of BS. The salesman told me that ford was only maker of bluetooth technology rude. They would say anything to lure you in but in fact they were full of BS. The salesman told me that ford was only maker of bluetooth technology in vehicles. What?! My 06 Jeep has built-in bluetooth!oh no, I was wrong according to him. If they had the perfect vehicle I still would never ever go back. More

Personnel are friendly and before and while you are there, you are given the utmost attention. After they have your business and your money, that is a different story. I have sent three emails and have there, you are given the utmost attention. After they have your business and your money, that is a different story. I have sent three emails and have gotten no responses. More