Hagerstown Ford

"STORMY" We had bought a Ford Fusion Hybrid 2 years ago at Hagerstown Ford, and was very satisfied, however, we were wanting to trade our Fusion in for another We had bought a Ford Fusion Hybrid 2 years ago at Hagerstown Ford, and was very satisfied, however, we were wanting to trade our Fusion in for another Fusion. Looking for a more fuel efficient vehicle we found the Fusion Energi. Visited Hagerstown Ford a month ago and got the numbers. Deciding to visit other Ford dealerships, we left without confirming a deal. We received several quotes on prices and trade-ins. Our one experience was good as far as courtesy and knowledge, however the sales person contacted me at least once a day. Even after explaining to her that I had a family member in grave condition and that I would get back to her with questions or answers, she continued to call. Hagerstown Ford did recontact us but did not over extend their welcome . Cheyenne Love was very informative and knew about the special features of the car we ended up buying. I am the primary driver and sometimes pleasing me is not the easiest job, especially when giving me a trade in price. I take very good care of my car and have them serviced at Ford so when they don't give me what I think I deserve I tend to get irritated. And I do understand the resale value concept. The experience at Hagerstown Ford was a wonderful experience for the second time around. Our salesperson knew what she was talking about and the manager Chris was very willing to negotiate to get us where we wanted to be in terms of payment. They were not pushy. They put us in our car that day!!! Our new car is a 2014 Ford fusion titanium Energi a dark metallic Gray which we have named "Stormy". Thank you to Hagerstown Ford for what you did for us. We will definitley recommend Courtney and Hagerstown to other people interested in a new or used car. Melody McMahan More

Job well done I am extremely pleased with my experience from start to finish! Marcia and Chris were every easy to work with and very nice. As well as the finance d I am extremely pleased with my experience from start to finish! Marcia and Chris were every easy to work with and very nice. As well as the finance dept. Thanks again More

Great experience We were very happy with the level of service we got and the willingness of those involved in our sale to accommodate us. Christin Ditch and Chris Mas We were very happy with the level of service we got and the willingness of those involved in our sale to accommodate us. Christin Ditch and Chris Mason were especially helpful and made the car buying experience less like a job. More

Best Experience At A Car Dealership EVER! Chris made the whole experience of buying a car a lot less stressful and it was certainly a lot less pressure than the previous 7 times I've had to bu Chris made the whole experience of buying a car a lot less stressful and it was certainly a lot less pressure than the previous 7 times I've had to buy a vehicle. He doesn't fit the stereotype of a car salesman and I felt like he listened to what I needed not only price wise but he also took into consideration that I drive about 150 miles a day to and from work. He was honest about my options and helped me find exactly what I was looking for. It's nice to feel someone has your back in this day and age. What a wonderful experience. :) More

Awesome buying experience! I purchased my Mustang on December 21, 2013 from Hagerstown Ford. About 5 weeks prior to my purchase, I drove 230 miles up I-81 from Roanoke, VA simpl I purchased my Mustang on December 21, 2013 from Hagerstown Ford. About 5 weeks prior to my purchase, I drove 230 miles up I-81 from Roanoke, VA simply to look at the Mustang and decide if the car was clean enough and nice enough for me to consider. Charles Gesford was the salesman that greeted me when I arrived and showed me the Mustang. Without asking he got the keys and allowed me to climb all over the car to thoroughly check its condition. Having worked in the automotive industry for over 12 years I understand very well the reputation that automotive sales people tend to get for being pushy. Mr Gesford never once pressured me or tried to push me in any direction while I looked at and drove the car. He allowed me to make my own decisions on the purchase, and I really appreciated that. Before I finalized the paperwork, Mr. Gesford went above and beyond to make sure I was happy with the vehicle. I could not have been happier with my buying experience with Hagerstown Ford. More

Jack Harris Not pushy. Very knowledgable of vehicle we were interested in. Sincere that we were satisfied with our purchase. Would recommend him to family and fri Not pushy. Very knowledgable of vehicle we were interested in. Sincere that we were satisfied with our purchase. Would recommend him to family and friends. More

Highly Recommend Jack Harris is a very friendly and honest sales person. He previously worked at Frank Kennedy Ford in Middletown, MD prior to its closure. I ordered a Jack Harris is a very friendly and honest sales person. He previously worked at Frank Kennedy Ford in Middletown, MD prior to its closure. I ordered a new F150 with some non-standard packages from the factory. Hagerstown Ford matched the Costco Auto Program quote. Jack was helpful, knowledgeable, and responsive. He even responded to my late evening texts about the order while I was on travel. When the truck came in he took care of everything as he said he would, he gave me his undivided attention at our scheduled pick up appointment, and he thoroughly explained the new Ford electronics to me. This is my 6th Ford truck and I expect it to be at least as good as the previous 5 :-) I doubt I will buy any other Ford vehicles from anywhere else. Thank you! More

We have purchased several vehicles throughout the years and have dealt with many people. They were always pushy. I always felt like I didn't get what I really wanted. They'd rather push a different vehicle and have dealt with many people. They were always pushy. I always felt like I didn't get what I really wanted. They'd rather push a different vehicle on me. And push a lot of extra things we never really wanted. We spent the morning walking around the lot looking at the vehicles before they even opened. Went and had some coffee. Then came back. Reggie came out. And from the first "hello" , we felt like he was there to give us ONLY what WE wanted and needed. We told him the car we were interested in. He got the keys and we all went for a ride. He answered every question with intelligence. He knew every thing we needed to know about the car. He never once said "i don't know" or "I'll have to check". Comments we've heard many times throughout the years. He never once tried to push a different car on us. Or push a bunch of extras we were not interested in. Reggie was a pleasure. And we truly hope that he is still there in 3-4 years when we go looking for another vehicle. We will definitely recommend the dealership. We've been telling every one to go ask for Reggie! Mike Branson was also a pleasure to work with. He got us the best financing possible. Something we felt we never got from other dealerships. This place is GREAT!!! We will be back! More

2014 Fusion purchase I thought the team at Hagerstown Ford was great. The customer service was great. The finance department did a great job getting me into a vehicle. I thought the team at Hagerstown Ford was great. The customer service was great. The finance department did a great job getting me into a vehicle. The service department did a great job on the paint and fabric protection application. Very impressed. More

I searched the Hagerstown Ford website and saw the Honda that I wanted and quickly called. When I called and spoke with Chris he promptly assessed my credit situation and was able to assist me into the car that I wanted and quickly called. When I called and spoke with Chris he promptly assessed my credit situation and was able to assist me into the car with a great monthly payment. I expressed how much I hated going to the dealership and filling out paperwork, he had almost all necessary paper work ready and It was an in and out experience. I have continued to send people to Chris and continued to work with him in trading out of that vehicle and into a nicer one over time. Every time I call he is knowledgeable and kind. If you decide to buy a car and have a few credit hiccups call Chris. He is awesome. More