Haddad Subaru

Outstanding Customer Service! I recently bought a car from Haddad Subaru and it was one of the best dealerships I have ever dealt with! No problems what so ever, Joseph Rodgers (pr I recently bought a car from Haddad Subaru and it was one of the best dealerships I have ever dealt with! No problems what so ever, Joseph Rodgers (product specialist) took the initiative and helped made it possible to trade in my car for an even better one! Everything he did he made sure I was ok with, and even gave me his personal cell phone number to stay in contact with him just in case I had any additional questions and if he wasnt at his office phone to answer my call right away. My experience with them overall was excellent and I dont have one complaint at all with my experience, I look forward to dealing with Haddad Subaru in the later future and receiving their excellent customer service again! More

how to have fun buying a new car. 1. Have a good salesman. Jordan Smith was the best: charming, professional, and able to answer all my questions. Good personality and NOT PUSHY. 2. 1. Have a good salesman. Jordan Smith was the best: charming, professional, and able to answer all my questions. Good personality and NOT PUSHY. 2. Go in with an open mind, but also know what you want. 3. Be not hesitant because you are a woman. 4. Pick a good dealer. Subaru Dealership in Pittsfield, MA is dealership of choice. More

I worked with Jordan at Subaru and he was excellent!!. Professional and kind and even offered me his granola bar when I told Him I was hungry....! Very knowledgeable and easy to talk to, I felt comfortab Professional and kind and even offered me his granola bar when I told Him I was hungry....! Very knowledgeable and easy to talk to, I felt comfortable and assured I was buying a fabulous car! Would highly recommend :) More

I would like to commend Eli Yousef, I was only checking for a test drive and did not expect to get a car same day. Very helpful and transparent. I understand that it was his day off yesterday too. I was in for a test drive and did not expect to get a car same day. Very helpful and transparent. I understand that it was his day off yesterday too. I was in a hurry and he executed the process really well and as fast as he could. The Subaru Forester that I got is amazing. No more stuck on the massive pile of snow. More

Way Too Aggressive, Predatory Practices Returned my grandmother's leased Crosstrek some time ago and was interested in seeing if I could trade in my Impreza to help buy out the Crosstrek. I Returned my grandmother's leased Crosstrek some time ago and was interested in seeing if I could trade in my Impreza to help buy out the Crosstrek. I gave the dealer the keys for the appraisal and was to asked to sign a Commitment to Purchase in order to see what the trade in was worth, and what I would still need to pay. I was assured that this was only a formality and was just so they could run the numbers. The appraisal comes back and it's about half of what KBB values the car at, so I tell them I'd rather just take my car and be on my way. They respond by intimidating me with ad hominem arguments that I signed the Commitment to Buy, and if I wasn't actually willing to buy out the Crosstrek I was being dishonest, and that they might take legal action if I don't purchase the car. KEEP IN MIND, no numbers or figures were given to me prior to this frivolous "Commitment to Purchase" letter. After over an hour of trying to politely get my keys and leave (the dealer refused to give me my keys back) I inform them that I'm going to call the police, at which point the dealer went into a victim mode, and got my keys back. Please, do not use this dealer. More

My husband and I worked with Eli, who made the process of buying an Imprezza smooth and easy. He was friendly, knowledgeable and patient. We would definitely ask for Eli the next time we buy a Subaru. We lov buying an Imprezza smooth and easy. He was friendly, knowledgeable and patient. We would definitely ask for Eli the next time we buy a Subaru. We love Subaru! We love Haddad's, too! Marcia More

Eli was always available by call or text and helped me get my used Audi with low mileage at a great price. He didn’t pressure me like most salesmen, thank you! get my used Audi with low mileage at a great price. He didn’t pressure me like most salesmen, thank you! More

Fast and Friendly Swindlers Fast and friendly swindlers. Every sales-staff member was very nice during the initial visit. Signed for a beautiful Subaru Legacy. After the signing Fast and friendly swindlers. Every sales-staff member was very nice during the initial visit. Signed for a beautiful Subaru Legacy. After the signing is when everything started to go bad. The sales guy I dealt with had me sit down at a computer and instructed me what to write on a reviews site at the end. After one week I was very unsatisfied with the vehicle's performance and it wasn't getting anywhere close to the mpg they touted. I tried to return the car on this bases. They would not accept. I asked to speak with someone higher up; they refused. Two months after signing I came back to the dealership. I needed a different vehicle to accommodate my growing family. I asked if they could help me get into a less expensive vehicle with easy-to-clean seats for my children. They used my girlfriend's enthusiasm to get me into a different vehicle, which according to sticker, cost less than the sticker of the original. They also tacked on $5k, which had I realized at the time, I never would have done the swap. My payments were ballooned and a month later I had to pay them $8k to let me out of the whole 3-month deal. If you do go here, make sure you have done your research and budgeting. The law states that they have to also protect the consumer. They do not. You have to be your own advocate and make sure they don't swindle you. Your salesman will do everything he can to make the sale go through, even if you have a kid and another on the way and only a fulltime job paying $12/hr to support it all. More