Haddad Kia - Service Center

Okay service I dropped of my Kia Soul for service recall, Vanessa my advisor was nice and communicated with me by via text and recommended services. Very convenien I dropped of my Kia Soul for service recall, Vanessa my advisor was nice and communicated with me by via text and recommended services. Very convenient because she responded in timely manner. How ever my car was left outside with Passenger window rolled down. If they knew it wouldn’t go up they should have put my car inside the shop or try to put it up somehow. I didn’t have valuable stuff inside but someone got in there and searched my car. Center counsel was full with pens and a Toyota bag was also taken with other small stuff. Not to mention It’s really nothing at all but just the action for someone who obviously needed allot of pens and search my car was very unprofessional. More

Great job I took my Kia in because the trim fell off. They fix the problem and got my auto out in a timely matter . The service department was friendly and they I took my Kia in because the trim fell off. They fix the problem and got my auto out in a timely matter . The service department was friendly and they check me out quickly.. More

5 star rating The best experience with a car dealer's service department. Greeted with a smile, courteous, and ready to be of service. Kudos to Vanessa and kind fri The best experience with a car dealer's service department. Greeted with a smile, courteous, and ready to be of service. Kudos to Vanessa and kind friendly shuttle driver. Waiting room was clean and comfortable. More

Everyone was very polite and attentive. Kia service was very efficient and the people in the office were very nice. I did notice when I picked up the car that there were dirt smudges on the Kia service was very efficient and the people in the office were very nice. I did notice when I picked up the car that there were dirt smudges on the interior on the driver's side visor and surrounding areas. It would have been nice to have them wash the car after servicing as well. More

Fast, Friendly and Reasonable Cost I like the service I get from Haddad Kia. I’ve always had good service and everyone is very nice. I had a coupon I received from them so I only paid $ I like the service I get from Haddad Kia. I’ve always had good service and everyone is very nice. I had a coupon I received from them so I only paid $48.88 total, for oil change, tire rotation, 5 point inspection, and car wash. More

Can't beat it! I went there without an appointment but they got me right in and took care of me quickly as could be expected. The serviceman was polite and took ca I went there without an appointment but they got me right in and took care of me quickly as could be expected. The serviceman was polite and took care of me. He also made sure my car was cleaned. More

Horrible Service Department When I purchased my new Kia in 2017 I never thought I’d have lengthy repairs. It is almost impossible to get a hold of someone over the phone. I was o When I purchased my new Kia in 2017 I never thought I’d have lengthy repairs. It is almost impossible to get a hold of someone over the phone. I was on hold for almost 30 mins each time I needed to inquire about my appointment or status on my vehicle. I’m highly disappointed in the lack of quality and communication from the service department. I was left without a vehicle for two days with a newborn baby. They knew the vehicle had 5 recalls and refused to give me a loaner vehicle. When I purchased the car, I was told I had a good warranty that would cover a loaner in an event such as this. They returned my car on the second day and told me they’d call me back when more parts came in to fix the recall. You don’t buy a new vehicle thinking it’ll spend most it’s time in a shop. You also don’t leave a mother on foot with her newborn child. More

Customer service Took my 2015 optima in for a software update and oil change. It was done quickly and professionally with a nice clean car at the end. Very impressed Took my 2015 optima in for a software update and oil change. It was done quickly and professionally with a nice clean car at the end. Very impressed with the customer service and the communication. We’ll take my car there further Service. More

It's not the buying, it's the service. I gave them 2 stars because buying a car is a fairly straight forward process and the salespeople do a good job. However, once you need service, bewar I gave them 2 stars because buying a car is a fairly straight forward process and the salespeople do a good job. However, once you need service, beware. They are not service oriented. First they have a wonderful online appointment process, however, when you book an appointment online, the service department doesn't even look at the website. The first time I booked an online appointment on arrival, the manager chuckled and told me they pay no attention to the website so I didn't have an appointment. The second time, shame on me, I received an email confirmation of the online appointment but when I arrived, I didn't have an appointment. The personnel managing the office were completely indifferent. They couldn't have cared less about me or my situation. They offered me an appointment that was 2 weeks away, as the soonest I they could fit me in. I will have to return to them for this service as it is related to a previous repair done by them. But I will not buy another car from them. Nor will I ever recommend them to anyone. Rick More

DON'T BUY A CAR HERE! Please read the SERVICE reviews first - not the sales reviews. If you buy a car from this dealership, be prepared to have issues whenever you ever Please read the SERVICE reviews first - not the sales reviews. If you buy a car from this dealership, be prepared to have issues whenever you ever need service from them. Apparently, they don't care about their customers, once they get your money. Really regretting our decision to purchase a Kia now. Not looking forward to 10 years of "service" here! More