Haddad Kia
Bakersfield, CA
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I had the worst road trip from Southern California and was heading to Spokane Washington because I moved here. The car broke down not even 3 hours into the drive and then it worked the next day but broke was heading to Spokane Washington because I moved here. The car broke down not even 3 hours into the drive and then it worked the next day but broke down again after about 30 minutes and we limped and ended up pushing the car into the Kia parking lot. I had my dog with me and my mom and the car completely packed full with some expensive items such as my computer. So breaking down to say the least was sooooo terrible. Starting with me calling about 15 minutes before we made it to the Kia dealership and speaking with Vanessa was when the amazing service started. Vanessa was so empathetic and helpful. She helped us the whole way through the repair and was considerate and even though it was still such a horrible time, she was the only bright spot. I am very upset about my brand new Kia Stinger with only 5,000 miles breaking down like this though. I can't believe such a new car breaking down like that and the struggle it put us through was one of the worst stretches I've ever been through and on top of it we still had about a 20 hour drive ahead of us. I wanted to express my frustrations with the car but I want to make sure that it's clear Vanessa was so great! I couldn't have asked for better help at the dealership. She needs a raise!! Tina was also very helpful too. More
Can’t tell you how much a an overly satisfied and happy with the customer service technicians at Haddad Kia. I purchased several cars since 2013 and every time I walk in, everyone addresses me by my name, with the customer service technicians at Haddad Kia. I purchased several cars since 2013 and every time I walk in, everyone addresses me by my name, Two employees stand out the most with going over and beyond helping me, Vanessa and Velma. They are both an amazing and an asset to your company. More
I DIDN'T LIKE THE SERVICE FROM FROM THE SERVICE DEP. OR THE MANAGER FROM THAT DEP. THEY TOOK TOO LONG FOR DIAGNOSTIC, IT ONLY TAKES 20MINS WITH THE SCANNER THE MANAGER FROM THAT DEP. THEY TOOK TOO LONG FOR DIAGNOSTIC, IT ONLY TAKES 20MINS WITH THE SCANNER More
From the moment I arrived to the service department to the ending of my visit it was exceptional. Staff was very friendly talkative and informant. I couldn’t have asked for a better service from them, gre the ending of my visit it was exceptional. Staff was very friendly talkative and informant. I couldn’t have asked for a better service from them, great team work Kia service! More
Vanessa was a big help on getting my warranty engine swap done. Somehow the engine job was completed 5 days before the engine delivery was scheduled. Only problem was waiting two weeks for a rental car autho done. Somehow the engine job was completed 5 days before the engine delivery was scheduled. Only problem was waiting two weeks for a rental car authorization. More
Worst Kia dealership and I will NEVER use them again! Service staff are rude and don’t know anything!! My actually rating is a 0… Service staff are rude and don’t know anything!! My actually rating is a 0… More
I am so please with my recent first Maintenance Check up on my Kia Forte. Thank you Steven for your Professional Touch. My car performs as the day I got it. Thanks Again Mrs. Salina R. Holmes on my Kia Forte. Thank you Steven for your Professional Touch. My car performs as the day I got it. Thanks Again Mrs. Salina R. Holmes More
I took my KIA Sportage in for a safety recall appointment. The Service Tech (Steven) was very friendly and said it could take 1-2 hours. He advised me to go to the showroom and wait. It was very appointment. The Service Tech (Steven) was very friendly and said it could take 1-2 hours. He advised me to go to the showroom and wait. It was very spacious and comfortable! I was quite surprised he he texted me the car was done as it had only taken 45 minutes! I was very happen with my experience there:-) More
Was welcomed as I got out of my car in the service parking, very friendly and attentive to check in for my appointment. I was signed in and walked over to waiting area and was shown the complimentary parking, very friendly and attentive to check in for my appointment. I was signed in and walked over to waiting area and was shown the complimentary beverages, and tv area. More