Haddad Kia

Good service friendly only down fall is the wait time for service was 3 1/2 hours for oil change and No where for seating service was 3 1/2 hours for oil change and No where for seating More

Went in July 30th for oil change. I arrived at 7 am so I could be the 1st walk in appt. I understood there was 2 appointments before me. I was told my car should be ready by 10 am. For some odd rea could be the 1st walk in appt. I understood there was 2 appointments before me. I was told my car should be ready by 10 am. For some odd reason, my vehicle was parked on the side of the building. After noticing that 4 walk in were in and out before me. At 11 am I asked the Rep what's going on with my vehicle. He told me my vehicle was in the garage getting worked on.. I walked outside and walked around. I noticed my vehicle parked on the side. I asked the Rep whats going and he assumed I went home and would pick up my vehicle at the end of the day. By 12pm. My vehicle was ready, I was told I would get a $10 discount that I never received. I still had to come out of pocket, even though I paid for a maintenance plan. In total I spent 6 hours in the lobby for an oil change. And paid for a service that I wasn't supposed to pay for. More

We don’t like that you can’t make appointments anymore! My husband waited 5/12 hours for a oil change and he got there at 7:45! My husband waited 5/12 hours for a oil change and he got there at 7:45! More

Recalled car twice but didn’t have part & take all day to change oil. Used to get appointment & had fast service. Could wait for work to complete. Won’t change part resulting in recalleven though if it fails change oil. Used to get appointment & had fast service. Could wait for work to complete. Won’t change part resulting in recalleven though if it fails the car could catch on fire while it’s running or not. More

Had great experiences with sales. Unfortunately, my service department experiences have been mediocre at best. I had a recall that required the installation of a Fuze kit. I pre-coordinated the service service department experiences have been mediocre at best. I had a recall that required the installation of a Fuze kit. I pre-coordinated the service as I have to drive 100 miles and miss a day of work to take my car in. When I arrived at my appointment they had my car for 10 minutes and then sent me away saying they had to order the part and reschedule me. When I asked why they didn't have the part since we prearranged everything and there was no troubleshooting required. I was told that was "just how they do it". They won't order the required parts until after the 1st appointment. This was very frustrating and cost me 2 days of missing work to get a 1 hour Fuze installed. More

Outstanding job. The service center was quick to help as well as fast and efficient when it came to my oil change. I would recommend family and friends. well as fast and efficient when it came to my oil change. I would recommend family and friends. More

Service dept takes forever to do an oil change. Like all day forever. And then they didn’t even have my car washed after having my car all day day forever. And then they didn’t even have my car washed after having my car all day More

Great service and great people!!!! If your not dealing with Haddad Kia your missing out!!! Service and Sales!!! I highly recommend to anyone you Won’t be disappointed!! with Haddad Kia your missing out!!! Service and Sales!!! I highly recommend to anyone you Won’t be disappointed!! More

I very much appreciated my service from KIA❣️❣️ They always take care of me and I strongly recommend them to anyone needing repairs for KIA❣️❣️ always take care of me and I strongly recommend them to anyone needing repairs for KIA❣️❣️ More

Had a leak, did diagnostic to find it was a warranty repair. Weeks to get parts. Took in 0700 Monday 7/12 for an all day, possibly overnight repair. Iasked about a loaner-non available. On Tuesday to repair. Weeks to get parts. Took in 0700 Monday 7/12 for an all day, possibly overnight repair. Iasked about a loaner-non available. On Tuesday told it would be a two day repair and would be done on Friday, possibly Thursday - again no loaner. On Friday still not finished, finally got it on Tuesday. During the week my advisor never initiated & rarely returned my calls for updates. When he answered my calls he would tell Me he would check and get back to me which he didn’t do. When I picked up my car my ac wasn’t blowing cold so I called and was told he would check with the technician to see if adding Freon would help. I’m still waiting for a call. I am in the market for a new car and will probably not get a Kia based on their service department at Haddad Kia More