Haddad Kia

My advisor Steven was great but the service is backed up. Would have to keep my car for a week no rental. I got new tires and they didn’t tell me about my tire struts Would have to keep my car for a week no rental. I got new tires and they didn’t tell me about my tire struts More

My first experience with Kia service center was very pleasant and helpful. They provided a ride home so that I didn't have to wait there. They also provided a ride back to the service center. pleasant and helpful. They provided a ride home so that I didn't have to wait there. They also provided a ride back to the service center. More

They were very polite to me, and explained everything and assured me my car would be taken care of and it was. assured me my car would be taken care of and it was. More

I am giving a 4 star because initially I had a few problems with corporate and things weren't being handled the way I felt they should have. I would leave messages and no one would call me back despi problems with corporate and things weren't being handled the way I felt they should have. I would leave messages and no one would call me back despite calling daily. However, James in service stepped in and took charge like a boss. He assured me things would be different with him and he promised he would give me honest updates as he received information. I gave him a really hard time because at the point I didn't believe anyone and thought he was just a scapegoat. He did everything he said and acted as a liaison between myself and corporate to get things done. I was helping my elderly, 71, year old uncle with an engine issue. My uncle did not fully understand what was happening or what he needed to do. He just remembers being told to fix his car it would cost the price of getting a used car. To make matters worse, I don't live in Bakersfield. I am in the bay area so I need to rely on someone to help me that may not ever meet me. James did his research, provided realistic options and worked with corporate to fix the situation. He called me daily to inform me of the updates and the end result was beyond expectations. My uncle is more than elated and my heart is happy that I know my uncle is in good hands. If you need someone awesome, customer service focus and who will exceed the results you desire request James in service. More

Everyone in the service department was very friendly and helpful. Facility was nice and clean. Service was quicker than expected. Overall I would rate my experience a 10 thank you helpful. Facility was nice and clean. Service was quicker than expected. Overall I would rate my experience a 10 thank you More

I've always been treated with respect and kindness. I always bring my car here for service. always bring my car here for service. More

The service writers were nice but there was no compensation for the inconvenience that happened when the internet and phone system went down. My car was not ready until Monday when it was supposed compensation for the inconvenience that happened when the internet and phone system went down. My car was not ready until Monday when it was supposed to be finished Friday. The least they could have done is wash and gas it but that didn’t happen. They apologized for the inconvenience and that is fine but customers should be compensated when inconvenienced More

Great Service! They were very helpful made sure I had all the available services to my car. Explained all the services I needed. Thank you! the available services to my car. Explained all the services I needed. Thank you! More

Was the worst experience ever.My car was in the shop for Was the worst experience ever. My car was in the shop for almost 2 months no one would call to give me an update they couldn’t even provide me with a Was the worst experience ever. My car was in the shop for almost 2 months no one would call to give me an update they couldn’t even provide me with a rental. Would not recommend their service to anyone. More

Unfortunately I had made an appointment, drove 45 miles to get there, and then was told I’d have to leave my vehicle until Monday. They had some kind of trouble and people had quit, but nobody bothered to to get there, and then was told I’d have to leave my vehicle until Monday. They had some kind of trouble and people had quit, but nobody bothered to call us so we wouldn’t have to go over there. We were able to go back Monday morning and they fixed everything.It just would’ve been nice if somebody could do some kind of preparation if something like that happens in order to tell people that are going to be coming from out of town, so we don’t make a trip for nothing. More