Haddad Kia

Our saleswoman Pam , was very professional and easy to work with !! Love our new Telluride! work with !! Love our new Telluride! More

The folks at haddad Kia were amazing, attentive, kind, caring and punctual. I wish I lived closer to them, they would have all car needs, including my none kia cars, I own two of them. I am not an easy co caring and punctual. I wish I lived closer to them, they would have all car needs, including my none kia cars, I own two of them. I am not an easy consumer to please, but I am over the moon with the treatment and service I received. Thank you for showing me , one can still get service in it’s fullest definition. More

Some things have changed due to the pandemic. I prefer going to the dealer but the service schedule (first come, first serve between 7 and 10 am) took me by surprise. They do provide Lyft service which I going to the dealer but the service schedule (first come, first serve between 7 and 10 am) took me by surprise. They do provide Lyft service which I was reluctant to use. But after waiting at the dealer for 8 hours one day, I decided to use the Lyft this time and was pleasantly surprised. The two service reps I dealt with were very nice and patient. But I was disappointed that I didn’t get a call as soon as my car was ready. When I called after 2 pm, I had to track my rep down to find out it was ready. There was some lack of communication about the details of the work done. I did get a follow up call the next day from customer service and got the info I was missing and a commitment to improve communication in the future. So I give them 4 stars this time but feel sure it will be 5 stars next time. More

The service department was very helpful. Miguel helped me and was so nice and knowledgeable. and was so nice and knowledgeable. More

It took 41/2 hours for oil change. I left the dealership with an oil leak. Charged ?150.00 for diagnostic. Estimate repair bill 1600.00. No integrity at this Kia Dealership. Worst customer service including with an oil leak. Charged ?150.00 for diagnostic. Estimate repair bill 1600.00. No integrity at this Kia Dealership. Worst customer service including management. Full of excuses. Would not take ownership for new oil leak. More

This is the worst place I have ever dealt with. Service department never answers the phone. It takes a week just to run a diagnostic. Prices for parts are jacked up outrageously. They killed my battery and department never answers the phone. It takes a week just to run a diagnostic. Prices for parts are jacked up outrageously. They killed my battery and gave my car back to me without putting everything back together. If I find a mechanic that works on hybrids I will never go to Haddad Kia again More

Very hard to judge this one..Been here in the past but Very hard to judge this one.. Been here in the past but left and went to carson dealer. After this kia dealer has had problems finding or correcting Very hard to judge this one.. Been here in the past but left and went to carson dealer. After this kia dealer has had problems finding or correcting vehicle problems. I love the vehicles. Great commuter but your business is lacking in this area. I was all to reminded when I went into the waiting room, although my vehicle was there again it was not up to me it was a software update and I was going to take it to kia of carson. But I live here. I now know why I have avoided your kia service center. The customers where told the same thing over and over . When all have to say is today is not a good day or explain what is actually going on . My vehicle was dropped off a day before the appointment on a Sunday(looking to buy another one) so when I showed up at 8:00 I was told to return around 2-3 pm for the vehicle. I decided to wait and the service writer was aware and completed the update in 1.5 hours. So thank you for the service. Again im Not knocking your department just a heads up. Some softer words would help the customers understand or interpret what your saying instead of letting them feel appreciated. Your welcome . Good Day More

Friendly, helpful staff. Quick turnaround. Well communicated instructions. Overall a positive experience. Glad I came in when I did. communicated instructions. Overall a positive experience. Glad I came in when I did. More

I went in to get an oil change and was told it would take 2 hours. I ended up having to wait 6 hours. Horrible customer service, receptionist would have an attitude when I called to check on my car 2 hours. I ended up having to wait 6 hours. Horrible customer service, receptionist would have an attitude when I called to check on my car More

This is my first experience with this dealership. I have only had to deal with them when I leased the car and when I had my first oil change. I can say that it was much quicker leasing the car than getting only had to deal with them when I leased the car and when I had my first oil change. I can say that it was much quicker leasing the car than getting my oil changed. It took 4 hours for the oil change. I’m hoping that they were just extremely busy that day and it doesn’t take as long next time. More