Haddad Kia
Bakersfield, CA
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Terrible service from KIA! Car was picked up before 6pm and still smoking. Even confirmed to staff if they have tested the car for quality because I was bringing my sick son to pick up. When I informed the and still smoking. Even confirmed to staff if they have tested the car for quality because I was bringing my sick son to pick up. When I informed the team inside, they did not opened the door instead said “we are not a mechanic and are closed” turned off the light and leave. Later we found out that one of those who did not bother to assist was the assistant manager. Definitely not coming back with this horrible service! More
I had an amazing experience with the service that was provided to me. Miguel did an amazing job, he kept me updated throughout the whole process. He made our experience a lot less stressful. Thank you ki provided to me. Miguel did an amazing job, he kept me updated throughout the whole process. He made our experience a lot less stressful. Thank you kia and thank you so much to Miguel for the wonderful customer service he provided to us. Thank you. More
I have taken my car there twice because it is smoking, stinking, and liquid is dripping out the tail pipe with the smoke and bad fume smells. The dealer refuses to fix it, saying it passes diagnostic. Whe stinking, and liquid is dripping out the tail pipe with the smoke and bad fume smells. The dealer refuses to fix it, saying it passes diagnostic. When I picked it up, it smelled so bad of fumes, that the guy in my car couldn’t’t help but feel embarrassed they were giving it back without doing anything. I could read the guilt all over his face. Why am I paying for a warranty?? It’s a big fat joke! I’m taking it somewhere else to get diagnosed because I ‘m tired of being polluted while driving my own car! The Kia dealer is refusing to fix it because it’s under warranty. It’s a farce and a scam! More
I had to call to keep myself updated most of the time. They would often forget to tell me a lot of information. Had me struggling in at troubles for two weeks for something that was suppose to take 2 day They would often forget to tell me a lot of information. Had me struggling in at troubles for two weeks for something that was suppose to take 2 days. When I got a loaner car they gave it to me with little to no gas. I am literally in utter rage just knowing I have to put up with Kia until Im done financing my car. More
Usually I have no problem getting an oil change but this time was absolutely horrible. I went in to drop off my car and my husband went in an hour later. I got a text saying my car was ready, but I wanted t time was absolutely horrible. I went in to drop off my car and my husband went in an hour later. I got a text saying my car was ready, but I wanted to call to confirm. The lady said your husband car is done but mine isn’t. She specifically said they still had my 2018 Optima and it wasn’t done. Coincidentally my husband FaceTimes me and he’s in my car!! Yeah, the one she said THEY STILL HAD IN THEIR POSSESSION!! She didn’t even know my car was gone!! She told me they had finished my husbands car first because he waited and I didn’t which made no sense because I was there an hour before hand and had three cars ahead of me not including my husbands! Horrible service !!! More
I can’t say how disappointed I am with the service center at KIA. Seriously don’t recommend. The manager is condescending and the wait to even get your vehicle in is ridiculous. The phones aren’t answered, I at KIA. Seriously don’t recommend. The manager is condescending and the wait to even get your vehicle in is ridiculous. The phones aren’t answered, I finally took my car and left it without an appointment because I couldn’t reach anyone. After a simple warranty repair, my car check engine light was on and they had spilled oil on the engine causing a smoking smell. So unhappy, especially as I have purchased two cars with KIA. More
Excellent customer service and friendly staff made my experience very comfortable. I will definitely recommend you to my family and friends. experience very comfortable. I will definitely recommend you to my family and friends. More