Haddad Kia

I scheduled a service online to use my extended care package. When it came time for the appointment, I was told they no longer honored online appointments. Fortunately the service manager did allow me t package. When it came time for the appointment, I was told they no longer honored online appointments. Fortunately the service manager did allow me to use my appointment, but the receptionist I spoke to was not helpful at all and I had to request to speak to the manager to clear the situation up. When I scheduled my appointment online there was an option for a courtesy vehicle. When I called about my appointment I was told that courtesy vehicles were no longer available. No one contacted me regarding either the unavailability of courtesy vehicles or the fact they no longer honored online service schedules. When I brought my vehicle in, the person that helped me was very helpful and the service did not take very long. Due to the inconvenience of the service department I will be canceling my extended maintenance package More

Was in for a oil change. Waited 15 min before I was helped. While 3 employees did nothing. Checking out was a lot better. helped. While 3 employees did nothing. Checking out was a lot better. More

They do know how to balance a tire, that’s for sure. I had a nail in my tire and went to America Tires on Gosford twice because they kept balancing my tire wrong. I took it to the dealership and it drives had a nail in my tire and went to America Tires on Gosford twice because they kept balancing my tire wrong. I took it to the dealership and it drives very smooth. Thank you Kia Service Dept for knowing how to balance tires! More

Dulce and the rest of the crew were excellent. The website says oil changes are walk-in only, but it does not say the time for walk-ins is 7-10 only. I made an appointment for an oil change anyway and website says oil changes are walk-in only, but it does not say the time for walk-ins is 7-10 only. I made an appointment for an oil change anyway and got a confirmation number and email. When I arrived, they informed me that they don't do oil changes by appointment, only by walking in between 7-10. I arrived at 10:15. I said I also had a recall, so just do the recall instead. They went ahead and did everything! Plus they got me a Lyft ride there and back! More

Great customer service, just log wait. All employees were very nice and kept you updated very nice and kept you updated More

Well, I took my car in to get the recalls taken care of and was told the parts needed to be ordered and I would receive a call the following week. I didn't hear from them that next week not the next two we and was told the parts needed to be ordered and I would receive a call the following week. I didn't hear from them that next week not the next two weeks. My tags were passed due and I didn't have another vehicle to drive. Therefore I called in to check on my parts and they were in. I was upset no one had called me sooner that's why I'm giving a 4 star rating. Once my car was being worked on, I was working with Dulce, she was awesome and took care of it in a timely manner. More

Good customer service, answer all you questions. And let you know what’s wrong with you car. you know what’s wrong with you car. More

Dulce at the Service Desk was awesome. She answered all my questions about the repairs on my car. my questions about the repairs on my car. More

Terrible service from KIA! Car was picked up before 6pm and still smoking. Even confirmed to staff if they have tested the car for quality because I was bringing my sick son to pick up. When I informed the and still smoking. Even confirmed to staff if they have tested the car for quality because I was bringing my sick son to pick up. When I informed the team inside, they did not opened the door instead said “we are not a mechanic and are closed” turned off the light and leave. Later we found out that one of those who did not bother to assist was the assistant manager. Definitely not coming back with this horrible service! More

I had an amazing experience with the service that was provided to me. Miguel did an amazing job, he kept me updated throughout the whole process. He made our experience a lot less stressful. Thank you ki provided to me. Miguel did an amazing job, he kept me updated throughout the whole process. He made our experience a lot less stressful. Thank you kia and thank you so much to Miguel for the wonderful customer service he provided to us. Thank you. More