Haddad Kia

Miguel is a great service writer. He helped me through my problem with ease. He kept me abreast of the situation with my car until it was repaired. He helped me through my problem with ease. He kept me abreast of the situation with my car until it was repaired. More

Dealership is fine. Service dept is the worst I’ve ever been to. Strike 1: 15-20 min wait just to be helped, while the other service writer flirts with female co worker. Service dept is the worst I’ve ever been to. Strike 1: 15-20 min wait just to be helped, while the other service writer flirts with female co worker. Strike 2: told my car would be done same day, said my kid would be coming and left her number. I get a msg saying car is done and she was never called. Car stayed over night. Strike 3: picked up car. Super filthy inside. Dirt handprint on passenger seat and doors. I DID NOT send my car that way. Strike 4: someone helped themselves to my glove box. My insurance and registration was on my floorboard. Why? I didn’t ask for my cabin filter to be changed, nor was it on the invoice or R/O. If nobody did that, then they left my doors unlocked for others to do as they pleased. This has been the worst service I’ve experienced at a dealership. Highly unprofessional and disrespectful towards customers. More

Worst dealership ever. The replaced the engine in my Kia Optima and did not even test drive it, just jump started the vehicle and said come pick it up. Advise, contact an a The replaced the engine in my Kia Optima and did not even test drive it, just jump started the vehicle and said come pick it up. Advise, contact an attorney. More

Everyone is very friendly and helpful it did take a little longer than I expected and I would like to make sure that they’re using paper mats on my floor mats and on my seats I noticed there was a litt little longer than I expected and I would like to make sure that they’re using paper mats on my floor mats and on my seats I noticed there was a little mud inside the driver side of the car otherwise it was a very good experience More

The Kia dealership is always kind and courteous also they do a great job with my car. They have also answered all questions and concerns about my car. I want to thank them for being there when I need them. do a great job with my car. They have also answered all questions and concerns about my car. I want to thank them for being there when I need them. They do a great job More

Made an appointment for a oil change drove from Porterville and got there and was told first come first serve and they don't make appointments and were already booked full, so had to drive back hom Porterville and got there and was told first come first serve and they don't make appointments and were already booked full, so had to drive back home. Second time still trying to get the same oil changed, I showed up at 7:15am was told a 3hr wait. I decided to wait and the service adviser lady was really nice offering rides to wherever I needed to go. 3hrs came and went and no one seemed to know how much longer...one min my vehicle was in the shop getting serviced and then it wasn't. Another customer next to me was complaining saying they had an appointment and it shouldn't take 3hrs for her car to get a oil change...frustrating hearing that, I was told they dont make appointments. 5hr 15min I waited on a simple oil change, got my 2020 Sorento back with oil and grease all over my door and steering wheel. I was just really ready to leave that point...no need to complain to Service Advisors. No one was unpleasant at this dealership and were always checking on me, but waiting 5+hrs for a oil change was brutal. More

This dealer and servicer did a great job in taking care of my needs and ensuring it was done quickly and efficiently. The wait time for service was optimal and they were very understanding. They figured ou of my needs and ensuring it was done quickly and efficiently. The wait time for service was optimal and they were very understanding. They figured out my issue, offered a solution and took care of it. Both Dulce and Lisa are great and provide quality customer service. More

Haddad Dodge was great at the service I received. Quick and Courteous. Answered all my questions and was very helpful. and Courteous. Answered all my questions and was very helpful. More

Took my car in because I had a huge problem with my KIA and they said okay we will take care of it asap, Well that was a huge lie, they never took care of the problem and they call me to pick up my vehicle and they said okay we will take care of it asap, Well that was a huge lie, they never took care of the problem and they call me to pick up my vehicle. Came in picked up my car and I drove it for 1 hr and the problem came back again, took it back the next day and they said we will take care of it well I ask for a rental car the manager said we don’t have no cars at this moment we’ll i find out that the same manager was supposedly helping me she got fired due do lost vehicles. Well I took my car in for few times and they never once looked at my car. H.R and the mechanic we’re going back and forth talking about not to take care of my car how do I now is because Am doing lemon law! It was horrible service but one thing I will say the guy was helping me “Luis” he was perfect always answering my questions always giving me the updates but everything else was horrible! Bad service. They took 7 months to fix my car!! More

Waited 5 days for appointment. Then they didn’t even look at my car for 10 days. Finally finished after 12 days. They did fix my car and the issues outside of warranty were reasonably priced. at my car for 10 days. Finally finished after 12 days. They did fix my car and the issues outside of warranty were reasonably priced. More