Haddad Kia

The gentleman that helped me when I came in was great however the lady that answered the phone when I called the schedule was the rudest person ever and could seriously use some customer service lessons however the lady that answered the phone when I called the schedule was the rudest person ever and could seriously use some customer service lessons she really doesn’t need to work in reception. More

It take way to long to get any thing done including check in, what is all those desks for, might be better having a couple of check in people in, what is all those desks for, might be better having a couple of check in people More

Service on my 2019 Sorrento was done quickly and a good job was done. Initially they ordered the incorrect part. However was on site withi. A few days job was done. Initially they ordered the incorrect part. However was on site withi. A few days More

They did nothing to resolve my problem. What good is it to have a warranty What good is it to have a warranty More

Haddad Kia has been nothing but terrible from the very beginning. Terrible service. It is IMPOSSIBLE to get ahold of anyone in a leadership role at this place, SALES and SERVICE side. Called multiple time beginning. Terrible service. It is IMPOSSIBLE to get ahold of anyone in a leadership role at this place, SALES and SERVICE side. Called multiple times and left a call back number with their front desk attendants and NEVER get a call back. Kia itself does not honor warranties on items THEY REPLACED FROM THE BEGINNING. I took my vehicle to Kia of El Cajon in San Diego because the HEV warning light came on and stopped the car from working at 80k miles the battery failed and a safety plug was replaced under warranty, no big deal, however I was told if this issue EVER happened again Kia would fix the hybrid system no questions asked, that was clearly not the case because I took it to Haddad Kia WITH THE SAME ISSUE at 160k miles and they said, “no that makes no sense, it’s out of warranty” even though I was told it would be fixed no questions asked since previous battery maintenance was done in the past. It is ridiculous that we were sold this car and the battery has failed TWICE. Does Kia pride themselves on having a car that doesn’t last? I will do whatever it takes to make sure no one I know buys a Kia, EVER. This dealership is by far the worst. Sad that this is how they treat military members. My car is still sitting there because no one has called me and I cannot get ahold of anyone who knows what is going on there. More

Everyone was friendly and helpful. Miguel helped me promptly and took care of my service needs. Miguel helped me promptly and took care of my service needs. More

Very professional friendly and helpful They went above and beyond to see that my car was fixed Thank y’all and beyond to see that my car was fixed Thank y’all More

Easy to make appointment, people were very courteous and service was done in a timely manner. service was done in a timely manner. More

Friendly and communicative service! Dulce, the rep who assisted us was very helpful and transparent! Dulce, the rep who assisted us was very helpful and transparent! More

The engine replacement and installation of new hoses was finished 2 weeks earlier than expected. finished 2 weeks earlier than expected. More