Haddad Kia

Not very friendly. They are not about customer service. Had my car for over a month. It was filthy and covered in dirt when I picked it up. Over charging for second They are not about customer service. Had my car for over a month. It was filthy and covered in dirt when I picked it up. Over charging for secondary services that labor was already charged for the first service. Not very helpful with information about service that was done and what kind of warranty came with the work that was done. I will not go back to them if I have any other options. More

The courtesy at the dealership is very good customer service was excellent they take pride and what they do service was excellent they take pride and what they do More

Great service by all staff members in Service Department really appreciate the convenience of them scheduling Lyft for me to get back home and pick up. They had a clean lobby with coffee and snacks. Will ke really appreciate the convenience of them scheduling Lyft for me to get back home and pick up. They had a clean lobby with coffee and snacks. Will keep getting future services there, thank you. Vehicle got taken care of in a timely manner. More

Very quick and affordable especially since it was a last minute thing before I go to the lake with the car. minute thing before I go to the lake with the car. More

Got my car up to date and offered a free Lyft if needed which was very convenient which was very convenient More

Customer service is great. However, they diagnosed a problem that had already been diagnosed and notified about. However, they diagnosed a problem that had already been diagnosed and notified about. More

Over promise, under perform, at every level, consistently! Unfortunate and unsafe for all those concerned. consistently! Unfortunate and unsafe for all those concerned. More

Overall the experience was good. Only issue was that they had my deceased mother’s name on my paperwork and her name in their system for my car that had nothing to do with her which Only issue was that they had my deceased mother’s name on my paperwork and her name in their system for my car that had nothing to do with her which did upset me but it’s understandable that it was there since she had owned a Kia in the past at that address. More

Lack of customer’s concerns, poor scheduling of repair’s. Bad overall experience from new sales to service, only after money not service. Bad overall experience from new sales to service, only after money not service. More

The service coordinator is great, however actually getting the service done is another story. I had a flashing check engine light and my car was in limp mod. I couldn't drive it faster than 2300 rpm, getting the service done is another story. I had a flashing check engine light and my car was in limp mod. I couldn't drive it faster than 2300 rpm, but had to wait two weeks for an appointment. They couldn't get me in right away. So I had another mechanic do a computer diagnostic for me . My knock sensor was bad so they replaced it, then I needed to have the software update done. I had to go to the dealer for that. So I went for my appointment, which was two weeks later and was told I had to leave my car three days, because there were people ahead of me who were still waiting to have their cars seen. That was a Thursday morning, and of course they aren't open on Saturday and Sunday. The dealer was only supposed to do a diagnostic, which they finally did on the following Wednesday, 7 days after I took it in. Turned out I only needed the software update for the new knock sensor. Very disappointed that they couldn't have done the diagnostic test the first or second day and not make me be without my car for 7 days. It doesn't take very long to do a diagnostic. Haddad Kia needs to hire more people or not overbook. More