Haddad Kia

Serviceman said I needed Alignment. The results show that I didn't need one and got charged a $100 extra for them performing the task. He said it was nonrefundable. The results show that I didn't need one and got charged a $100 extra for them performing the task. He said it was nonrefundable. More

Service was fast, went in to have a actuator replaced for my gas door. Was out of there within 2 and half hours. 2021 K5 my gas door. Was out of there within 2 and half hours. 2021 K5 More

Miguel was kind and understanding of my anxiousness with having to leave my vehicle for repairs. His patience with me is the type of respect and kindness all Service Writers should provide to customers. Tha having to leave my vehicle for repairs. His patience with me is the type of respect and kindness all Service Writers should provide to customers. Thank you for the excellent customer service Miguel and repair work at Haddad Kia . More

James in front office was awesome! Kindly greeted me and clearly stated what service waa needed on vehicle. I recommend this dealership to all. Kindly greeted me and clearly stated what service waa needed on vehicle. I recommend this dealership to all. More

Update: Obviously, what I stated below is not a good standard, however I did contact Kia and their response is as follows: They are actively repairing the vehicle. They loaned me a courtesy car for me t standard, however I did contact Kia and their response is as follows: They are actively repairing the vehicle. They loaned me a courtesy car for me to use and were extremely helpful. Kia service was a problem, but the recovery was excellent. I particularly want to thank Miguel and his service manager for their quick response and action. I will update all when my car is finished. The car was dropped off in November. It took two weeks to assess the problem and the diagnosis was wrong. I was told they only needed to top off the coolant. I had to explain that the problem was deeper than that. They then said it needed a new engine--$5400.00. They replaced the engine and completed the work a month later. It now is overheating again--the same and original problem. I'm stranded as I type this response. I've been without a car for two months. I am frustrated. I am always patient with the service folks, but now want a resolution immediately. At the very least, i need a loaner vehicle while my car is being repaired. More

Am really happy with the work that was done. Especially with the person who handled everything for me. Thanks! Especially with the person who handled everything for me. Thanks! More

Customer service was amazing this time. This is the first good experience in the service department. The only downside was all the service techs called out and I had to wait 2 1/2 hours for This is the first good experience in the service department. The only downside was all the service techs called out and I had to wait 2 1/2 hours for an oil change. It’s kind of expected the day after Christmas so I’m not complaining too much. The assistant service manager was very kind and helpful. More

The young man, Andre Locurto that assisted me was knowledgeable, professional, went above and beyond! knowledgeable, professional, went above and beyond! More

I have had poor experiences in the past but this last visit, the dealership was quick, friendly, and listened to my concerns. visit, the dealership was quick, friendly, and listened to my concerns. More