Haddad Kia

I made an appt online and when I called to verify the appointment I was greeted rudely. She even stated that the online appt system was not accurate and it isn't a guaranteed appt time due to their volum appointment I was greeted rudely. She even stated that the online appt system was not accurate and it isn't a guaranteed appt time due to their volume. She ended up confirming my appt time, when I arrived to drop my car off for diagnosis test, I was told I needed to leave my car there for 3-5 days, which I wish I knew bc I dropped the car off on a Thursday. I didn't get a call until that following Thursday letting me know my car was ready for pick up. While on the phone I asked if they found the issue and turns out they didn't even check what I was asked during my drop off, they checked my tire pressure vs a loud noise coming from the engine. Another day passed by and they stated it was my transmission, I had to wait for 2 weeks for approval from my warranty to fix. I was granted a loaner car at this time, which I thankful for because I didn't get my car back for another month. There was a huge lack of communication, I wish they would contacted me vs me having to "text" my advisor. Which I don't understand the texting, I felt like the responses were not reread before sending!!! I had to ask the same question multiple times because it was avoided too. I called few times because I didn't get a response the same day or day after. They either didn't answer or I was told I can only speak to my advisor. So if my advisor wasn't there, I basically had to wait longer for an update. Don't get me wrong, I am happy my car was fixed just the communication sucked. More

The vehicles are good and I would recommend them. The service department is horrible. It takes weeks to get an appointment. The service mechanics seem to do a find job once your car gets to them. The service department is horrible. It takes weeks to get an appointment. The service mechanics seem to do a find job once your car gets to them. More

I've been to this dealership before. They have made improvements in customer service. I was greeted and told that they would be with me shortly. I also saw that they added signs to their They have made improvements in customer service. I was greeted and told that they would be with me shortly. I also saw that they added signs to their coffee/water and snacks area. It made it more obvious that the snacks and coffee/water were for customers. They've been actively working on making improvements. My visit was great and I had no issues. More

I didn’t feel that anyone explained what was being done to my car for a recall and $189 for a diagnostic was the fee but again nothing was explained and the look of the service department wasn’t a professi to my car for a recall and $189 for a diagnostic was the fee but again nothing was explained and the look of the service department wasn’t a professional look especially for a new car dealership which made me question if I did spend the money was I getting true value for my money.☹️ More

My consultant Delia Herrera was very compasstionate in dealing with my insurance claim, and in informing me about the timeline on my vehicle repairs. dealing with my insurance claim, and in informing me about the timeline on my vehicle repairs. More

The representative that helped us was friendly and made us feel comfortable and not pressured into purchasing the pricier service package. us feel comfortable and not pressured into purchasing the pricier service package. More

Once again Delia and Alex provided exception service for Ziggy (2022-Sportage-Nightfall) Went in without an appointment the wait was not that long good coffee and snacks available Ziggy (2022-Sportage-Nightfall) Went in without an appointment the wait was not that long good coffee and snacks available More

kia Haddad had excellent service! They were fast and efficient. My oil change was about an hour long, perfect timing They were fast and efficient. My oil change was about an hour long, perfect timing More

Kia has great customer service. They always provide excellent auto service and go above and beyond. They always provide excellent auto service and go above and beyond. More

The staff were very welcoming and helpful. It was my first time buying a car on my own without my parents and I had lots of questions and very nervous. David and Andre made me feel at ease and It was my first time buying a car on my own without my parents and I had lots of questions and very nervous. David and Andre made me feel at ease and took time to answer my questions. More