Haddad Kia
Bakersfield, CA
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This dealership is terrible. It's outdated; none of the areas have the updated Kia logo; the customer lounge faces east, and it's all windows without shade, so it's constant sun It's outdated; none of the areas have the updated Kia logo; the customer lounge faces east, and it's all windows without shade, so it's constant sun in your face; I had 5 SOFTWARE recalls on my EV6 and they told me it'll be hours to do; and lastly, I was able to schedule an appointment at 07:00 only to come here fighting with those who didn't make an appointment but got seen first. When I finally was seen at 07:15, they told me service technicians don't come in until 08:30. What the xxxx? At least, Dulce, the front-desk gal who helped me, was super nice. More
The service and auto shop department was very professional and approachable. Technicians did very high quality repairs that made my car feel in good condition if not brand new. Please thank Dulce professional and approachable. Technicians did very high quality repairs that made my car feel in good condition if not brand new. Please thank Dulce for working with me on my insurance claim. Extension to service department does not work. I am not sure what department kept having to transfer me but I could hear this department’s conversation before getting transferred. More
In the past this dealership needed improvements with notifying me when my car was finished with the service. I had to call 30 minutes before they closed because no one notified me when my service was do notifying me when my car was finished with the service. I had to call 30 minutes before they closed because no one notified me when my service was done. They have had many improvements since then. With my latest service, Mykylah Hernandez did a wonderful job notifying me with anything and everything that was being done on my vehicle. More
They were very nice and very communicative with my car. I would refer anyone to this dealership. They also finished my car much before expected. I would refer anyone to this dealership. They also finished my car much before expected. More