Haddad Kia
Bakersfield, CA
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We had to wait a month for the appointment with a scheduled time of 1030. After checking in I asked when the service would be completed was advised 1:00. I returned at 1:00 the car wasn’t ready. I no scheduled time of 1030. After checking in I asked when the service would be completed was advised 1:00. I returned at 1:00 the car wasn’t ready. I noticed the car on the lot and was advised the car hadn’t been serviced, but they would let service know I was waiting. Once the car was taken back till it only took 30 minutes to inspect for the recall. When I went to leave I found the radio had been reset to guest (all different channels). I had to reset. The car was taken in for a recall that didn’t include the radio. Was the service completed or did they just listen to the radio? More
Clean showroom and repair drop off facility. Friendly staff, process was explained sufficiently. Car was done within the estimated time. Friendly staff, process was explained sufficiently. Car was done within the estimated time. More
I live 2 hours away and this is the closest dealership to me. I brought my car in for a walk in oil change. I was very happy with the service provided. Mikayla was able to get me in and out within an hour an me. I brought my car in for a walk in oil change. I was very happy with the service provided. Mikayla was able to get me in and out within an hour and a half and provided excellent customer service. I received the free car wash and the car was returned to me with a couple of scratches from what looks like a scrub brush? But even then when I addressed the issue Haddad responded in a very professional, respectful manner. I am still waiting to get this issue taken care of but thats to be expected. Overall, I would recommend this location. More
I got my car repairs completed in 3 days instead of up to 21 days! My car was towed in and I had to get a rental car after being told it might take up to 21 days for diagnostic repair work. This dealers 21 days! My car was towed in and I had to get a rental car after being told it might take up to 21 days for diagnostic repair work. This dealership does not have enough technicians to do repair AND recall work! More