Haddad Hyundai

I had an incredibly frustrating and disappointing experience with the service department at Haddad. On May 26, I brought in my leased vehicle (which has 26,505 miles and its lease ends this Septembe experience with the service department at Haddad. On May 26, I brought in my leased vehicle (which has 26,505 miles and its lease ends this September) because it was making a strange noise whenever I pressed the accelerator. Crucially, when I dropped the car off, they did not perform any initial walkaround inspection of my vehicle. At the end of the day, they called to claim the noise was just the brakes and that they couldn't hear anything when accelerating. Since everyone who drives with me could hear it, I insisted on coming back the next morning to do a test drive with them. The next morning, I drove with the Head of the Service Department. Of course, he heard the noise immediately and asked me to leave the car for another day. Later, they called again, still insisting it was a brake issue, quoting me $1,240 for OEM parts or $685 for aftermarket parts. I declined the repair, picked up my car, and drove to a nearby store. When I got out, I was shocked to discover that my bumper had been cracked and damaged while in their care. I immediately returned to the dealership. The Head of Service had already left, but his assistant promised a call the next morning after checking their security cameras. The next afternoon, the Head of Service called me while I was on my way to New York. He claimed their cameras showed I arrived with the damage—which is completely impossible. I told him I would be back in Massachusetts the following week and demanded to see the screenshots myself. He later claimed that no screenshots were saved, but still insisted I brought it in that way. The real kicker: On June 1, I took my car to the Empire dealership in New Rochelle for a second opinion. The very next day, Empire diagnosed the true problem: the transmission was failing and needed to be completely replaced. I picked up my car from Empire on June 10, and it now runs perfectly with absolutely no noise. Haddad completely misdiagnosed a major, dangerous transmission issue as a standard brake job. On June 17, I returned to Haddad to speak directly with the General Manager. I laid out the entire story, from the dangerous misdiagnosis to the vehicle damage. When I asked him what he would have told my family if the failing transmission had caused a catastrophic accident on the highway, his literal response was: "But no accident happened." To make matters worse, after previously being told no security footage was saved, the General Manager went back to the service department and returned with a screenshot from May 27—the second day my car was there, after it had already been in their possession overnight—claiming it proved the car arrived damaged. Avoid this dealership at all costs. Between missing a major transmission failure, deflecting blame for vehicle damage with timeline-warped "proof," and showing a complete lack of empathy for customer safety, management and service here are entirely untrustworthy. More

If I had to buy another car it would be here, the best car dealership car dealership More

Very courteous. Very professional. Answered all my questions. Felt at ease.Would definitely go there again. Very professional. Answered all my questions. Felt at ease.Would definitely go there again. More

Excellent service and attention! I would highly recommend this dealership. Jesse Mole was excellent. The service was fast and efficient. I would highly recommend this dealership. Jesse Mole was excellent. The service was fast and efficient. More

They were fast, very friendly, and efficient my Hyundai recall… and no pressure to add services. recall… and no pressure to add services. More

Fast easy Jesse was great answered all are questions to the fullest overall very satisfied with the purchase will definitely be going back to haddad Hyundai to purchase the next vehicle down the road again the fullest overall very satisfied with the purchase will definitely be going back to haddad Hyundai to purchase the next vehicle down the road again Jesse you are the man More

The shop is efficient and thorough. ALL departments -- service , parts, fonance, sales -- are friendly and ready to assist. Also, they really know and standby their products and servi ALL departments -- service , parts, fonance, sales -- are friendly and ready to assist. Also, they really know and standby their products and service. They are a great team. More

The lady took her time didn’t feel rushed suv wasn’t detailed very good detailed very good More

I had an amazing experience purchasing my new 2026 Hyundai Tucson! I recently made the switch from Toyota, Mitchell and Chris made the entire transition smooth and stress-free. Mitchell was incredibly Hyundai Tucson! I recently made the switch from Toyota, Mitchell and Chris made the entire transition smooth and stress-free. Mitchell was incredibly knowledgeable, answered all my questions, and made sure I felt confident in my decision. Their customer service was top-notch from start to finish. Great guys—I highly recommend working with them! More

We had a generally positive experience while purchasing a new car. Mitchell was responsive, helpful and knowledgeable. This seems like a good place to do business. new car. Mitchell was responsive, helpful and knowledgeable. This seems like a good place to do business. More