Haddad Hyundai

The experience ws very good. They were efficient, courteous, and keep you informed. They are also very competitive cost wise. They were efficient, courteous, and keep you informed. They are also very competitive cost wise. More

Margaret was excellent. Polite, knowledgeable and made us feel at ease. I would buy future cars from her. Polite, knowledgeable and made us feel at ease. I would buy future cars from her. More

I found a vehicle at Haddad Hyundai almost two months ago listed at $26,900. I offered $24,000 and was told they couldn’t move thousands on the price. A few weeks later, the same car dropped to $24,900. I of listed at $26,900. I offered $24,000 and was told they couldn’t move thousands on the price. A few weeks later, the same car dropped to $24,900. I offered $24,400 to meet them in the middle, and that was still declined. Less than a week later, the car dropped again to $24,172. Nobody contacted me. I reached out, agreed to purchase it at $24,172, and scheduled an appointment. I then contacted my loan provider, completed all necessary wiring forms, and had everything ready to send the dealership. I repeatedly asked for the purchase paperwork so I could sign and keep things moving. I was told the finance manager was busy with other deals and would contact me later that day. He never did. I was then told someone would reach out the next day. Instead, I received a text saying the car had been sold by another salesperson. After two months of negotiating, arranging financing, completing wiring paperwork and scheduling an appointment, I was simply told the car was gone. I called Cal, a manager, for an explanation. I was extremely frustrated and raised my voice. Cal hung up on me during the first call. I called back, and while I explained my frustration, Cal laughed and said, “It doesn’t feel good, does it?” I understand cars can sell and dealerships have other customers. That’s not my issue. My issue is the lack of communication, repeated delays, failure to provide paperwork I repeatedly requested, and how management handled the situation. I have saved the texts, paperwork and documentation from the entire process, along with a voice recording of my conversation with Cal. I can provide everything to anyone who wants to hear exactly what happened. If you want the screenshots, texts, wiring paperwork or documentation, email me at monaco9513@gmail.com. I’m happy to share it so people can make their own judgment. More

Excellent service reps and salespeople! They are all very kind and are always helpful!! I have never had any problems with them at all!! They are all very kind and are always helpful!! I have never had any problems with them at all!! More

dealership was quick for my oil change and tire rotation today was very pleased with my service today was very pleased with my service More

As soon as I arrived I was greeted with curiosity and kindness. The staff were very informative of my needs and to care of everything very fast. I am very satisfied with the whole experience. kindness. The staff were very informative of my needs and to care of everything very fast. I am very satisfied with the whole experience. More

Very professional and courteous highly recommend Mitchell and the whole team at Haddad Hyundai in Pittsfield ma and the whole team at Haddad Hyundai in Pittsfield ma More

Very good the sales lady was excellent and took care of all concerns what a nice experience all concerns what a nice experience More

Very friendly staff. Go out of their way to make sure you're comfortable or if you need anything Go out of their way to make sure you're comfortable or if you need anything More

Purchased a new Santa Cruz, my first Hyundai, and my first ever brand new car! My salesperson, Shanna was patient, and kept us informed at each step. I never felt like I was being rushed or pressured. S first ever brand new car! My salesperson, Shanna was patient, and kept us informed at each step. I never felt like I was being rushed or pressured. She made the process very straightforward, showed me all the new tech features, and even setup my first service appointment. Loving the new car! 10/10 would recommend. More