Haddad Dodge RAM

Poor Customer Service I took my husband's Dodge Ram 2500 to the Haddad Dodge Service Department because his rear passenger tire was losing pressure on a regular basis and n I took my husband's Dodge Ram 2500 to the Haddad Dodge Service Department because his rear passenger tire was losing pressure on a regular basis and needed to be repaired. I dropped the truck off at 7:34 am on a Wednesday for a valve stem replacement on the tire and that afternoon I still hadn't heard anything from Cotton my Service Adviser. She finally called at 2:58 pm on Wednesday afternoon to inform me that "they were swamped that day and weren't able to repair the tire". She did offer me a rental car, which was nice, but is still an inconvenience because I am without a vehicle due to a minor tire repair. To make matters even more complicated another full day has gone by and I have yet to hear whether or not my truck is ready. Update: Cotton just called and informed me that my truck is STILL not ready. The truck has been at the service department for 2 full days and will not be ready until tomorrow according to her. She assured me that the truck will be ready by tomorrow. I find it absurd that it takes 3 days to replace a valve stem on a tire. More

GREAT Service / 2010 Dodge Ram 3500 I made a visit last Saturday March 21st. to Haddad Dodge Service Department and had a great experience. I was greeted by Angel Del Rio the service adv I made a visit last Saturday March 21st. to Haddad Dodge Service Department and had a great experience. I was greeted by Angel Del Rio the service advisor. I was very impressed with Angel’s professionalism and how he worked with every customer to make sure they received great service. Angel is an employee that any company would be proud to have on there team. I will continue to get my 2010 Dodge Ram serviced at Haddad Dodge. More

outstanding customer service There was a recall on my 2012 dodge avenger and I had taken it in to get that fixed. The service department was really busy that day. Angel Del Rio ha There was a recall on my 2012 dodge avenger and I had taken it in to get that fixed. The service department was really busy that day. Angel Del Rio had assisted me on getting my car fixed. The phones were ringing off the hook, there was a few people waiting for assistance, but Angel remained very calm and very friendly throughout everything. About 2 weeks before I took my car in, my A/C just stopped working. Of course when it was 110 degrees outside. I had asked how much it would be to look at my A/C, and he said they were very very busy but he will do his best to see if they can look at it. When I returned to dodge to pick up my car it was still a little hectic in the service department. But Angel was still very friendly, and very helpful. He called for my car to be brought up and when I got in my car, my A/C worked and it worked better than it did before!! I appreciate the outstanding customer service that Angel has, to go above and beyond in making the customer happy. I would defenitly recommend taking your car to the service department at dodge. Thank you for the pleasant experience More