Haddad Dodge RAM

Poor service from the service department Took vehicle in the have transmission checked out. Singed a ticket for 1 hour check and advise. Vehicle was there for 2 & 1/2 months. Could not get it Took vehicle in the have transmission checked out. Singed a ticket for 1 hour check and advise. Vehicle was there for 2 & 1/2 months. Could not get it due to it did not run. Ran fine when I took it in just wanted transmission checked. They started working on my vehicle with out an approval. Service writer James would give very misleading and untrue info. Telling warranty will cover it then say it wouldn't Always seemed to be making up an excuse as to why it was taking so long. Got to the point that both service writer James and service manager Robert would not return my calls. Had to get Chrysler Corp. Involved. When I was told my vehicle was done I asked that since it had been there Over 2 months if they could do a courtesy wash. Sure no problem. They didn't wash it and left it empty on gas. Will have to find another dealership to go to More

Paul Middleton Paul was the best sales person I have ever dealt with in all my years of buying cars. From Los Angeles to Bakersfield to San Diego and back to Bakers Paul was the best sales person I have ever dealt with in all my years of buying cars. From Los Angeles to Bakersfield to San Diego and back to Bakersfield. Andre' Binns More

Great customer service After looking on line at suvs Patrick from Internet department called me and set up an appointment with David Rodriguez and .we bought a new Kia Sore After looking on line at suvs Patrick from Internet department called me and set up an appointment with David Rodriguez and .we bought a new Kia Sorento and and service was outstanding. I would recommend haddock Kia to purchase your next vehicle.today I also received follow up phone call from Blanca to see that everything went great More

It was a great experience! Definitely recommend. I had a great time at this dealership, the customer service was outstanding. Paul Middleton helped me out greatly, with my trade in. I drove off the d I had a great time at this dealership, the customer service was outstanding. Paul Middleton helped me out greatly, with my trade in. I drove off the dealership with a smile and an awesome car! Thanks Paul, and thank you haddad dodge. Keep up the good work. More

my experience with Haddad Dodge was Great Need a great sales person go to Richard at Haddad Dodge . He was great to work with and fast just tell him what your looking for and your budget , I g Need a great sales person go to Richard at Haddad Dodge . He was great to work with and fast just tell him what your looking for and your budget , I got what we wanted Happy Car shopping. More

Great Service I went there looking for Anthony to get a car but he was off so Victor took care of me he shows me a couple cars I liked. I talked myself out of buyin I went there looking for Anthony to get a car but he was off so Victor took care of me he shows me a couple cars I liked. I talked myself out of buying a car that day. However I went back and I bought a charger. More

HORRIBLE SERVICE . WE took our Durango in for a complete electrical failure. We were told our vehicle would most likely be diagnosed within 2 days. Mind you, the warra . WE took our Durango in for a complete electrical failure. We were told our vehicle would most likely be diagnosed within 2 days. Mind you, the warranty doesnt authorize a rental car until the vehicle is diagnosed. Our Durango was in their shop for 3 WEEKS before they diagnosed the problem as the alternator (Which was not underlying problem as anyone with a little automotive knowledge could guess). They sent my wife on the road after replacing the alternator, saying everything is fixed. She asked if the PCM and TIPM (similar problems online indicated those items) were checked, She was guaranteed everything was checked and in working order. On the way home from the dealership, my wife picked up our kids from school. What happens next... The same problem, complete electrical failure AGAIN (Mind you, She just picked up the car from the UnService Dept. an hour prior) The scariest thing was the power steering went out, among other electrical systems. We travel the Canyon quite regularly, and expect a dealership to know their vehicles. That is not the case with Haddad Dodge Service. The next morning (Friday), the vehicle was towed back to Haddad Dodge. We were told the vehicle would go to the front of the line for service (Really?!?) We spoke with the Service Advisor Manny, Service Manager Chris and who we think was the Operations Director Howard. Every one of them is all lip service, All Talk and no action. The Service Manager Chris even said, this time he is going to put a mechanic on our vehicle that "HE TRUSTS". Shouldnt he trust all of his mechanics with their customers lives??? We are assured we would receive an update on Monday and given a loaner car (the air conditioning didnt work well, needed to be recharged). Monday came and went and no call, but we weren't surprised, based on the 3 week wait last time. Tue, wed Thurs. My wife leaves messages for the Service Advisor Manny, Service Manager Chris, Operations Guy Howard...none of the calls are returned. Friday Morning (A week after going back the 2nd time) I call Manny, Moe and Jack, and also leave messages at 8am. By 11am I have not heard from any of them. I then spoke to Shannon, not sure her position, but supposedly above Howard the Operations guy. I explain the problem and she says she is going to check into it. Then I get a call from a SALES MANAGER Cesar....UH, Im not buying a car from Haddad if they cant get their crap together in service. Apparently Cesar is their customer whisperer. Whatever, He tells me the problem the 2nd time is the ...wait for it...the alternator. I told him, that's ridiculous and a moron with minimal car knowledge will tell you that's not the problem, He proceeds to tell me THREE Mechanics have looked at it and confirm its the alternator. OK, But I guarantee its not going to fix the problem! Shortly after I spoke with Cesar, Shannon called and slipped up. She told me Cesar would be calling me with information and he would be our new point of contact (a Sales Manager the contact for the Service Dept). I told her that I just spoke with him, she replied, "Ok, so you are happy someone called you back now" Um No, there is still a problem, but im sorry to bother YOU with YOUR service departments inability! So after all that, the Service Advisor finally called on Monday and said they replaced the alternator and it failed as well. Once again they were asked about the TIPM and PCM. He advised they are going to check those items, as well as the battery we just replaced because the alternator destroyed the battery. Low and behold, The PCM was faulty. So three alternators, a battery and roller coaster ride of crappy service, the car is fixed! BUT We are not done yet, The push button Start ring is gouged from where they forcefully tried to remove the key and there are greasy hand prints all over the A pillar upholstery. Use your judgement going here for service. There is a Chrysler dealership right down the street that can work on Dodge products. More

Sevice department lacks skilled or competent technicians They cant do an alignment. They cant tighten down screws holding the air filter to keep the dirt out. They may have cost me an engine on my brand new They cant do an alignment. They cant tighten down screws holding the air filter to keep the dirt out. They may have cost me an engine on my brand new 2015 Ram. I purchased the 2500 Ram NEW from them, took it it for its first service, complained about it pulling to the right. They said their rack was down and couldn't fix it. I brought it back a month later when they had an operational lift. They did an alignment. I took it down the road and now the steering wheel sits at 11 o'clock and pulls even more to the right. They said it was because of the tires, BS. The vehicle sitting parked with wheels set straight and the steering wheel sitting at 11 o'clock is not an aliened front end and has nothing to do with wear on the tires. Further more while its in for an alignment they performed an oil change service on it, at their mistake, again stupid. However during their service they neglected to tighten down the air filter screws allowing dirt into the engine. Of coarse it took an engine light coming on after 3000 miles for me to discover this. So now I have a brand new truck with plenty of dirt sucked though the engine. So I can count on a prematurely worn engine, thanks Haddad Service! I wouldn't recommend Haddad for even an oil change. Rick. More

Haddad Dodge Service Center Epic Fail My husband and I purchased a used truck from Haddad Dodge. We also purchased an extended warranty. After purchasing we were told we couldn't take the My husband and I purchased a used truck from Haddad Dodge. We also purchased an extended warranty. After purchasing we were told we couldn't take the truck because it had some minor issues that needed to be taken care of so we left without our new truck and we're told we could have it on Monday. We finally received it that next Wednesday. 2 weeks after purchasing the vehicle it had to be taken in because the check engine light came on. Once again we were left without a vehicle while they changed tire sensors and a thermostat. Now here we are under 2 months later we have taken our vehicle into the service department on a Friday we were told they couldn't look at it until Tuesday. It is now Wednesday afternoon and our truck still hasn't even been diagnosed much less on its way to being fixed and we are without a vehicle. When we ask to talk to the service supervisor we are sent to voicemail and left helpless. It's understandable to have to make an appointment but the blatant disregard for professionalism and communication is deplorable. We use our trucks on our cattle ranch which is one of the ranches that recently was affected by the Erskine Fire. To say that this affects our livelihood is an understatement. I will never refer anyone to Haddad Dodge More

I had a major problem with my vehicle with 55,000 mi. and I You suck!!! I tried to use your service dept. and I wasn't allowed to. I had a fan clutch go out at 55,000 mi. On a ram 3500 Cummins. He said that i You suck!!! I tried to use your service dept. and I wasn't allowed to. I had a fan clutch go out at 55,000 mi. On a ram 3500 Cummins. He said that it would be at least three weeks before they could look at my pickup. I told him that I worked out of town ( From Oklahoma ) and that my pickup was a very important part of my business, I work out of it. He had no concern at all!!! I took it to Porterville, Great Service there. More