Haddad Dodge RAM

Wonderful experience We were on vacation, pulling our travel trailer, when a wheel fell off of our truck. We are towed to Dodge and they were wonderful. Always updated us We were on vacation, pulling our travel trailer, when a wheel fell off of our truck. We are towed to Dodge and they were wonderful. Always updated us on the situation, let us park the trailer in their compound, and had coffee and donuts. All staff was very friendly and accommodating. More

Worst dealer ever. Tried to obtain a part they had in stock for 2 days asked to have it shipped, they said no problem. Fast forward to today still no part. No one know Tried to obtain a part they had in stock for 2 days asked to have it shipped, they said no problem. Fast forward to today still no part. No one knows what's going on. Tried to contact the parts manager, no answer, asked to speak with general manager or dealer principal got transferred to the sales manager. Get it together guys. You have NO customer service. Looks like you lost another customer. More

Worst service ever I took my 2016 ram truck for a check engine light on second time. They took me they'll call with an updated and they never did, the only thing I got I took my 2016 ram truck for a check engine light on second time. They took me they'll call with an updated and they never did, the only thing I got was a text saying it had to stay overnight.. next day call back nobody responded... it's just poor customer service.... More

Dishonest I will have to say never in my life have I met such a dishonest auto dealership. After waiting for roughly 2 hours (do to trade in on a vehicle). I wa I will have to say never in my life have I met such a dishonest auto dealership. After waiting for roughly 2 hours (do to trade in on a vehicle). I was given a price on a new red rt challenger for 39k before out the door costs 41k (written sales quote). I decided not to buy and took this information back home went online and saw internet price at 35k (same vin). Message me and I will forward screenshot of their on line price vs written price. Would love to those post the photos here. More

Bought a Dodge Ram 2500 diesel pickup We had the best experience buying a vehicle that we ever have , our sales man Richard and the maneger Ceasar made sure our purchase of our vehicle wa We had the best experience buying a vehicle that we ever have , our sales man Richard and the maneger Ceasar made sure our purchase of our vehicle was as easy and comfortable as possible I highly recommend buying from Haddad Dodge !!! More

Informative I went in today to look at the Dodge Charger SRT 392. I'm impressed, Teresa and Rickey were awesome and very informative! They'll make sure you leave I went in today to look at the Dodge Charger SRT 392. I'm impressed, Teresa and Rickey were awesome and very informative! They'll make sure you leave with all your questions answered. More

Nothing but problems I paid cash for my car and bought the extended warranty... 2 months after I bought the car, the emergency brake light came on.. called dodge was told I paid cash for my car and bought the extended warranty... 2 months after I bought the car, the emergency brake light came on.. called dodge was told no appts for 3 weeks but I could take it to Chrysler and my warranty would work there. Spent 1 hour at Chrysler just to be informed that I would have to leave my car overnight and couldn't get a rental car... ok fast forward 7 months.. my air conditioning goes out in the middle of summer... call dodge.. tell them I need new tires, new brakes, and my a.c. fixed. She informs me next available appointment isn't for 3 weeks. I can bring my car and drop it off but it will take them 3 days to diagnosis the problem and for me to get a rental car.. I have 3 small children, I can't be without a car for 3 days.. so now what do I do? Spent $4000 on a warranty that does me no good cause I'm gonna have to go cash pay somewhere else to get the work done on my car again. More

Service is a joke We took our Durango in on a Thursday morning with an appointment because the third row vent isn't working properly. We spoke to Manny, he told us we m We took our Durango in on a Thursday morning with an appointment because the third row vent isn't working properly. We spoke to Manny, he told us we might have to leave it overnight. It's now Friday and my husband calls to get an update on the car, talks to Manny and tells him he will call him back. It's now Saturday and Manny decided to call back only to say that they are just now looking at the car and it was just sitting there. We pick up the car Saturday and now my AC DOESN'T WORK! I'm so frustrated. We have to make another appointment so they can just have my car sitting there. And the Chrysler dealership isn't any better, not surprised because it's the same owner. That was another experience. More

Incompetent and proud of it Check engine light on but my Ram w/Cummins diesel ran fine. I put my scanner on it and there were multiple error codes involving emissions and electri Check engine light on but my Ram w/Cummins diesel ran fine. I put my scanner on it and there were multiple error codes involving emissions and electrical problems. I have a small business and we repair industrial equipment so I am not unfamiliar with what needed to be done. With so many error codes related it seemed obvious that there was more than likely one underlying problem that was causing it and so I figured the dealer would be in a better position to diagnose and repair it instead of me throwing parts at it until i replaced the one that was the problem. So i took it in and was advised that the main cat was bad and needed to be replaced. (the most expensive part that could be the problem). Then was called back and told it needed a sensor for another 400 bucks....ok...then a third call for another sensor for 600 or so....see the pattern here. finally was able to pick it up for 4000 worth of repairs. Next day the check engine light comes on....hmmm didnt i take it in to get that fixed? Called the service dept was advised they couldnt get me in for like 6 weeks.....I waited the 6 and took it in. Was advised that i needed a couple more sensors. I asked if they warranted their work and was advised that this was a different problem...different code on the scanner....and was not covered. I told them I would pay for the part but they should take care of the labor since I still had the problem i took it in for. Was told i would have to speak to service manager who was conveniently unavailable every time i called and never returned my voice mails that i left. I picked it up unrepaired and will most likely have to go out of town to find a dealer that had trained technicians that can actually troubleshoot a problem rather than just replace parts. More

Visitors from Arizona We were on a trip from Arizona to Porterville, California when our 2016 Journey overheated out of LA, on the Grapevine. Our vehicle was towed to Bake We were on a trip from Arizona to Porterville, California when our 2016 Journey overheated out of LA, on the Grapevine. Our vehicle was towed to Bakersfield and finally to Haddad Dodge. It was late in the afternoon but the service dept. agreed to do work on it Saturday morning. They fixed the problem and everything was covered under the warranty at no cost. It was an unpleasant situation but their prompt service saved our family having to stay extra days in California, not counting having my daughter fly back to Arizona for work on Monday Bruce Gans More