Habberstad Mini

SERVICE DEPARTMENT - VERY RESPONSIVE SERVICE DEPARTMENT - TRACEY GERACI AND TEAM EXCELLENT. TAKEN AT EXACTY THE TIME OF SCHEDULE APPOINTMENT, WAITED COMFORTABLY IN SHOWROOM WHILE ENJOYIN SERVICE DEPARTMENT - TRACEY GERACI AND TEAM EXCELLENT. TAKEN AT EXACTY THE TIME OF SCHEDULE APPOINTMENT, WAITED COMFORTABLY IN SHOWROOM WHILE ENJOYING COFFEE AND WATCHING MORNING NEWS. COMMUNITCATION AND EXPLANATION ABOUT WHAT WAS BEING DONE, TIMELY AND EFFICIENT AND AS AN ADDED BENEFIT, WHEN WORK WAS DONE CAR WAS WASHED INSIDE AND OUT! OVERALL FROM BEGINNING TO END, EXPERIENCE WAS FRIENDLY AND PROFESSIONAL. More

Purchase of New Countryman Ordered a Countryman direct from factory. Smooth process in terms of choosing options and Jarred was very knowledgeable and honest about which options Ordered a Countryman direct from factory. Smooth process in terms of choosing options and Jarred was very knowledgeable and honest about which options were truly beneficial and those which were unnecessary. Also, I believe, was given a fair price. Delivery of vehicle took in total a little over 8 weeks (was given typical 6-8 week window) from order to actual pick up. Did notice it sat on dealer lot for about a week from actual delivery, but this was right during Christmas/New Year so understandable as to why. Overall a very positive experience. More

5 hours for Inspection and Wheel Balance??? Scheduled to have NYS Inspection done and was told that wheel alignment was also recommended and it would take about an hour and a half for everything Scheduled to have NYS Inspection done and was told that wheel alignment was also recommended and it would take about an hour and a half for everything. 5 hours and $314 later I was FINALLY able to get my car and go home. Horrible experience. Poor/unfriendly communication. Complete opposite from previous visit last month. Scared to go back for other services now and suffer the same experience all over again... More

"Non stressful experience" I owned a 2008 Mini Cooper that I wanted to trade in that still had a balance owed. I was not sure if I wanted to lease or buy. I sat with Philip Parl I owned a 2008 Mini Cooper that I wanted to trade in that still had a balance owed. I was not sure if I wanted to lease or buy. I sat with Philip Parlato and explained my situation. I was a little stressed not knowing what direction to take. Philip has a very calm demeanor. With his knowledge and experience of similar situations, he worked out some numbers and was able to get me the car I wanted, at the price point I budgeted for myself, and almost no out of pocket expense. I would recommend Philip to anyone wanting a Mini. More

Smooth and Exceptional Sales transaction! Megan & Marc made me feel welcomed and were very friendly. They made my purchase fast and comfortable. Transaction & paperwork was smooth and were c Megan & Marc made me feel welcomed and were very friendly. They made my purchase fast and comfortable. Transaction & paperwork was smooth and were concerned for my needs. Fast and friendly service with exceptional detail to getting the deal done without pressure. Pleasure to deal with. More

Detail service on New Mini At first, I wasn't sure why adding some new features was taking as long as it did, but when I met with the Tech who worked on the car, I realized imme At first, I wasn't sure why adding some new features was taking as long as it did, but when I met with the Tech who worked on the car, I realized immediately, how passionate and committed he was to ensuring the job was done right. As a new car owner, I found it very reassuring that he treated my car as if it was his own. I will always request this technician in the future. Very nice person to work with! Thanks for the nice experience. More

Great Service Brought my Mini Countryman for the 1st annual service - everything went well. Fast service and they also cleaned the car (which was much needed??) Wil Brought my Mini Countryman for the 1st annual service - everything went well. Fast service and they also cleaned the car (which was much needed??) Will definitely go back next time. More

friendly, and quick return of my car Tracy and Oscar were very friendly and accommodating. I had to bring my car in for a power train problem and Tracy also said it had a recall that they Tracy and Oscar were very friendly and accommodating. I had to bring my car in for a power train problem and Tracy also said it had a recall that they would fix. While there I mentioned a blue tooth issue and she made sure it was checked out. I received a loaner car and was on my way. Check in was very fast! The only thing I was disappointed in was my car was dirty when I picked it up. I went to a car wash after leaving. More

Easiest Purchase Ever One of the easiest car purchases I have ever made. Phil and Amanda were great. I'm extremely happy and would recommend the dealer to everyone. One of the easiest car purchases I have ever made. Phil and Amanda were great. I'm extremely happy and would recommend the dealer to everyone. More

Service What makes mini's service department different from the rest is some of the people who work there. More specifically William & Oscar. I have dealt wit What makes mini's service department different from the rest is some of the people who work there. More specifically William & Oscar. I have dealt with many dealership serive departments over the years and even with some of the other people at this particular one. The experience is always the same cliche... curt, borderline rude, charlatans. NOT the case when you are fortunate to work with William or Oscar. You realize within the first minute of interacting with them that you can trust them and they will go over and beyond to help you. Several times I found myself at the service department in a jam and William always went to great lengths to make sure I had a loaner car and that my mini was properly serviced even when there was no cost to me. Unfortunately I have had the exact opposite experience when he wasn't there and ironically even having a proper scheduled appointment. So the moral of the story is that people can make or break anything and if you have to service your Mini, ask for William and or Oscar!!!! They are the best. More