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Habberstad BMW - Service Center
Huntington Station, NY
319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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319 Reviews of Habberstad BMW - Service Center
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July 20, 2024
Attention is given promptly to my concerns about my vehicle. Service representative explains what needs to be done and stays in touch during the process vehicle. Service representative explains what needs to be done and stays in touch during the process More
by FSCHEFF
Verified CustomerEmployees Worked With
Service
June 19, 2024
Good experience buying a car through Dmitri, service experience was excellent also! Offered & took the loaner, which was also a new X5, unlike the Range Rover dealer that gave us a Hyundai during servic experience was excellent also! Offered & took the loaner, which was also a new X5, unlike the Range Rover dealer that gave us a Hyundai during service. More
by PhilH
Employees Worked With
June 19, 2024
Efficient, no-hassle and friendly sales team with broad and deep range of stock. Documentation was quick, handover was well-supported, and service to date has been good. and deep range of stock. Documentation was quick, handover was well-supported, and service to date has been good. More
by NYCHEG
June 13, 2024
Professional experience. Servive completed in a timely manner. Pete, the service Manager is excellent. We feel very comfortable dealing with Habberstad. Servive completed in a timely manner. Pete, the service Manager is excellent. We feel very comfortable dealing with Habberstad. More
by Lizf31
May 28, 2024
I brought my car in for a vibration when I was driving around 50mph. The shop obviously had no Idea what they were doing. They originally told me that it is possible I might need a new engine they said th around 50mph. The shop obviously had no Idea what they were doing. They originally told me that it is possible I might need a new engine they said they are going to try a few things to see if they can fix the vibration. They replaced a Harmonic balancer, fixed the rims and a few other things all costing several thousand dollars. Then after taking a few months to figure out why the car had a vibration; they finally said the car needs a new transmission and that the car has gotten in worse shape from when i initially brought it in. They sent a video showing that the axle going to the transmission was shot and had a lot of play in it. They, however, insisted that the transmission had to be replaced. I saw a YouTube video and found someone in a similar situation so i ordered a new axel on Amazon and had it installed from another mechanic. The Axel fixed the entire problem the car runs like new not sure why they didn't fix the axel seems like they were going after a big fix that didn't need to be done over 20k. While in the shop they damaged my vehicle by dropping tools of some sort on my car. When I got the car back, I noticed there was additional damage on the car. The Wing was chipped, and a part was broken off. I went and bought a replacement Wing and requested that BMW just have it painted and installed. I have sent numerous emails to Pete ( Shop Service Manager) with read receipts, so I know my emails haven't gone to spam and I have received no response, so I don't see how this place cares about their customers. Also its kind of sketchy that myself with no mechanical experience was able to fix my car for a fraction of what they were going to charge for an unnecessary repair. I have been a customer for years and I’m appalled that I have just been completely ignored by a company that I was not only understanding but tried to meet ½ way. More
by Richard B
Employees Worked With
Pete Mitchell
May 20, 2024
The Team at Habberstad is great. Communication was consistent and clear. Unfortunately, my parts were not in stock in the US so it took 3 weeks to repair my vehicle. I was happy with Communication was consistent and clear. Unfortunately, my parts were not in stock in the US so it took 3 weeks to repair my vehicle. I was happy with the work and felt the price was fair but I was surprised to find my car covered in pollen and debris when I picked it up. I don't park my car outside. After 3 weeks I was expecting to have it at least washed if not lightly detailed. More
by DWAYNE HEIN
Employees Worked With
Michael Puccio
