Habberstad BMW - Service Center

My car was originally in for service on 9/24. After being in the shop for 4 days I needed to bring it back because my A/C and heat were not working properly. I brough my car in on Friday 10/14 and picked it in the shop for 4 days I needed to bring it back because my A/C and heat were not working properly. I brough my car in on Friday 10/14 and picked it up 10/17 and I am not happy. The A/C and heat are working again but now the car hesitates when driving in local traffic. I called to speak with Ben yesterday because I was concerned about a charge on my invoice and the condition of the car. On the invoice I was charged for Coolant Exchange but I authorized fuel injector cleaning. Ben informed me that they just entered the wrong code, I am not comfortable with this explanation and feel the proper service was not performed. When I told him that my car is running rough now he said I need engine pulleys and belts. When was somebody going to tell me about this?! I spent over $4000 on a 10 year old car and it is in worse condition now then before my 9/24 service. I am extremely unhappy with the last two visits and will not be returning to Habberstad. More

I'm driving for 40 yrs,and I have never had so many problems with a car.It took service 5 weeks to fix Nav, radio & left directional,sunroof seal, seat mat assembly. Nav & directional still not working problems with a car.It took service 5 weeks to fix Nav, radio & left directional,sunroof seal, seat mat assembly. Nav & directional still not working.Brought in car again today. More

The loner car program is atrocious. The person in fromt of me waited over 40 minutes befor getting a car. Jeff, my rep, had a shuttle bring me to Hertz so that I wouldn't have to wait. The conditions the of me waited over 40 minutes befor getting a car. Jeff, my rep, had a shuttle bring me to Hertz so that I wouldn't have to wait. The conditions there were just as bad so I had Jeff send the shuttle back to pick me up and I would just wiat for my car. To get a loner would have taken 50 to 60 minutes. Jeff went out of his way to make sure that my car was done quickly to get me out of there. He could not have done any more to accomodate me and to try to make a bad situation better. However you do need to address your loner program. That vendor that you have stationed there is highly inefficient. I had a similar experience my previous visit, having to wait an inordinate amount of time to get a car and get out of there. More

excellent customer care every time i am in. all the service people are truly interested and understand exactly what is needed to service my car service people are truly interested and understand exactly what is needed to service my car More

Although the work took longer than expected (not Habberstad's fault-it was Dinan's fault), I was provided a new BMW loaner vehicle which made the wait for the car much "easier"! Habberstad's fault-it was Dinan's fault), I was provided a new BMW loaner vehicle which made the wait for the car much "easier"! More

Quick and easy. Came for service without an appointment. Was taken right away, work was completely quickly. Very pleased. Have been happy with their service department. Didn't even buy the car at this deale Was taken right away, work was completely quickly. Very pleased. Have been happy with their service department. Didn't even buy the car at this dealership. More

Honestly, I have never had a good service experience at Habberstad. I have been a customer there for 9 years (geography dependent and I have a friend that works there so I am constantly trying again) and r Habberstad. I have been a customer there for 9 years (geography dependent and I have a friend that works there so I am constantly trying again) and recently bought a new X5 there. I bought my car there hoping that would improve my service experience (I moved to the area with my previous BMW). This last visit was made necessary by the fact that when they last replaced a tire, they forgot to put back the wheel lock key. So, I got a nail in my tire, took the car to a tire place for a plug, and was unable to properly fix the tire. I called Habberstad while at the tire repair place and NEVER received a call back. I have a bad tire, live an hour away, have no access to repairing the tire other than driving to Habberstad an hour away, and NO call back from service to help me out or instruct me what to do. Not exactly the safest scenario. The tire repair place was nice enough to try to plug the tire from the outside, but within 2 days the tire was going flat again. I purchased the tire insurance so not only did I have to spend 5 hours that day (driving out of my way and it took 2 hours to change the tire at Habberstad even with an appointment), but the insurance had to give me a new tire, which might not have been necessary had it been properly repaired. The X5 is diesel and when I purchased it, I was not informed that when you do an oil change on this engine, replacing the diesel additive is required. This makes an oil change nearly $500 every time, once out of warranty. I thought this would have been important information to have given the excessive cost. I will not buy another car from them ever and all of my friends know this. Now that my car is out of BMW warranty, I will be servicing it at a local shop. It's too bad because I love the cars, but will most likely switch makers. More

Michael and his team were outstanding in handling the issues which I was experiencing with my vehicle, he kept me informed in regards to the status of the repairs to the vehicle and the work was complete issues which I was experiencing with my vehicle, he kept me informed in regards to the status of the repairs to the vehicle and the work was completed in a timely manner. I have been dealing with Habberstad BMW for over 20 years and I would definitely highly recommend both the Habberstad BMW Sales and BMW Service Team to anyone interested in the "ultimate driving experience". You will not be disappointed. More

I received a flat tire during to the Hurricane and I called Roadside assistance on Sunday during the day and they were very polite, answered all my questions, provided me with accurate information. I re called Roadside assistance on Sunday during the day and they were very polite, answered all my questions, provided me with accurate information. I received a call on Monday morning from Roadside at 6:23am letting me know the name of the towing company and their phone number and what time they would arrive. The tow company arrive on-time and were very courteous. They explained to us that we need to make sure the tow equipment was inside the vehicle when it gets picked up at BMW. The tow company brought it right over to Habberstad and we were taken care of right away. They had the car for a little over an hour and even washed it. I was very happy with the service, and impressed due to the aftermath of the storm how fast they had everything up and running even with some computers down. More

this place is truly awesome and I am so glad to be apart of the habberstad BMW family. I had an issue occur with my vehicle and they took care of me the beyond exceeded my expectations. everyone was so nice of the habberstad BMW family. I had an issue occur with my vehicle and they took care of me the beyond exceeded my expectations. everyone was so nice and friendly. the attention to me was impeccable and the service was beyond stellar. a great team here 5 stars all around.... More