Habberstad BMW - Service Center

It’s always a great experience using Habberstad service department. Peter Miitchell is a great help and an asset to their organization department. Peter Miitchell is a great help and an asset to their organization More

Excellent service! Always there with clear explanation! Always contacts me for any update regarding if it’s small or not. Always there with clear explanation! Always contacts me for any update regarding if it’s small or not. More

Pete Mitchell’s always very helpful very happy with his assistant i’m very grateful to have him as a service advisor assistant i’m very grateful to have him as a service advisor More

Everyone at this dealership is so nice, so helpful, and knowledgeable. I have stayed with BMW because of this dealership. knowledgeable. I have stayed with BMW because of this dealership. More

pete in service did a great job. ,very professional and to the point Not sure why it takes 2 days to repair a run flat tire and with no loaner to be had ,very professional and to the point Not sure why it takes 2 days to repair a run flat tire and with no loaner to be had More

I particularly appreciate the fact that I am given the same service consultant each time I come to this dealer. Mike Puccio is always very helpful. I can always count on him to get back to me in a timel same service consultant each time I come to this dealer. Mike Puccio is always very helpful. I can always count on him to get back to me in a timely fashion. More

Everything is grate Thank you Mike my assistance in bmw Is very professional and helpful man Thanks again bmw Is very professional and helpful man Thanks again More

Brought vehicle in on Friday morning for a scheduled detailing. Added front end alignment and tire rotation recommended by advisor. Promised they would call when vehicle done. No call! I called late in detailing. Added front end alignment and tire rotation recommended by advisor. Promised they would call when vehicle done. No call! I called late in day to inquire and only got voice mails. Left message to call back. No call! Called Saturday morning to inquire about vehicle. Voice mails again! Did receive a call back from a person named John who said he was in the service department who asked what I was calling about despite describing it in the voice mail. I explained to him I was trying to get a status on my car and that no one answers the phone and now he is asking why I was calling. I said “are you kidding me?” And he said my attitude would not solve the problem. Really? He said my advisor was off for the weekend and he would have someone call me back. No call! I waited a few hours and called again and this time got through to “Matt” who was very apologetic and assured me he would have someone call me back. No call! On Monday morning at 7am my initial service advisor called to apologize. He said he thought he left a text saying the car would be ready Saturday but it did not go through. Car was now ready 3 days after I dropped it off. The advisor made a mistake, took responsibility and apologized. It happens but an entire service department can not function in his absence. I am sure when all goes well the service team is excellent but someone needs to re evaluate when it doesn’t. There is also no excuse for the behavior and comments from John whoever he is! More

Anthony was amazing. . He kept me informed about what was going on with my car. I thank You Mr. Anthony and the BMW family 😊 . He kept me informed about what was going on with my car. I thank You Mr. Anthony and the BMW family 😊 More

Very professional and helpful. Always kept me updated throughout the process. Car came back clean which was great Always kept me updated throughout the process. Car came back clean which was great More