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Habberstad BMW of Bay Shore - Service Center
Bay Shore, NY
187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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187 Reviews of Habberstad BMW of Bay Shore - Service Center
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November 16, 2016
exelent expirience outstanding performance , very nice , friendly and helpful service man Kevin , help me with my car , you the best service on Long Island , thank y outstanding performance , very nice , friendly and helpful service man Kevin , help me with my car , you the best service on Long Island , thank you for you Kevin More
by Jerzy Gotszling
Employees Worked With
Kevin Cone
April 20, 2016
Disappointment turns to Satisfaction After initially being somewhat disappointed after my service appointment I have to say I am now quite happy. The issue stemmed not so much with servic After initially being somewhat disappointed after my service appointment I have to say I am now quite happy. The issue stemmed not so much with service per se, but a disconnect in communication that I had with the Service and Sales team. The issue was that there was a damaged door trim when I took my initial delivery of the car and I was assured that it would be taken care of by my first service appointment. What happened was the trim subsequently had to be ordered to color match and not just taken from another vehicle for risk of breaking. However, this was not initially communicated to me which made me just a tad upset when I came for my service appointment thinking this would be taken care of too. Habberstad reached out to me immediately upon hearing of my dissatisfaction and they are doing everything in their power to make sure that I am happy. They want to keep me a loyal client and I would like to be stay a loyal client. Their professionalism throughout this process has been impressive and I am very happy and assured that I will be well taken care of at Habberstad now and in the future. I think that people, myself included are sometimes reluctant to reach out to people for help. I think if you reach out to those that you need to when you may be dissatisfied or when you feel like things can be even a little bit better you will be pleasantly surprised with this group of professionals because they do want to keep their clients/customers loyal. As for the service visit itself...it was extremely friendly, Kevin answered all of my questions and even followed up with some questions I had for him via e-mail. I was quite impressed with the fact that at BMW they actually sit you down and give you a more consultative approach as opposed to standing at a podium and pushed through the line like a circus act at other dealerships. They washed my car and everything was very clean and professional when they were finished. Car runs great and I'll be back to have the door trim fixed for which I have been informed has now arrived. Be careful guys...my level of expectation for the bar you've set now is high ;-) More
by mchapman56
Employees Worked With
John Cuozzo, Kevin Cone
August 08, 2015
Great and easy experience. Staff was professional courteous. Tony was great to deal with. He explained my repair service in detail. Thank you. I will refer my friends. I appreciate your expertise and time. Tony was great to deal with. He explained my repair service in detail. Thank you. I will refer my friends. I appreciate your expertise and time. More
by None1234
Employees Worked With
George was very friendly and professional. Thank you.
April 15, 2015
BMW 528 Although the sales department is excellent, I do not think the service department meets the expectations of the customers. Many times when I came to Although the sales department is excellent, I do not think the service department meets the expectations of the customers. Many times when I came to annual maintenance, waiting time was too long just to fill out the paperwork and on top of that I was told that there was no loaner available. More
by suffolk516
September 25, 2014
Complete Ripoff!!! Do not bring your car here for service. Charged me close to $700 for a battery replacement, really $700? After I was charged this price, I called othe Do not bring your car here for service. Charged me close to $700 for a battery replacement, really $700? After I was charged this price, I called other BMW service and was quoted $400+. So this place tried to rip me off over $200 of my hard earn money. Was charged 2 hours of labor when it only took them 30 mins to replace the battery. I have now called my credit card company and will get my money back!!! More
by damion hoang
March 05, 2014
I just purchased a 2011 550xi GT with 20k miles and brought it in for Dinan Stage 2, NYS inspection and a general look over. Everything went very well. Keith in parts did a great job educating me on Di brought it in for Dinan Stage 2, NYS inspection and a general look over. Everything went very well. Keith in parts did a great job educating me on Dinan ST2 and then handed me off to Rick. Rick made sure that the service foreman looked over my car and we were able to address some other issues. I replaced the front tires because they were the wrong size and BMW took care of a few items that were covered under the normal maintenance/service warranty. To my surprise, the dealership's price for the tire replacement was very competitive. Since taking my car home, I have had follow up from Keith in parts, Rick in service and a customer service person to see if everything is okay. Wow! More
by cbonomo
Employees Worked With
Keith in parts, Rick and Jeff in service
February 26, 2014
I brought my car in for a recall, and state inspection. I was greeted like family as is always the case. Steve recommended the air-condition evaporator cleaner which made my car smell like brand new. I was p was greeted like family as is always the case. Steve recommended the air-condition evaporator cleaner which made my car smell like brand new. I was promised my car back in two hours and it was ready in two hours. Great service, my car was cleaned inside and out as well. I will be back! Thanks again. More
by StephenGrant
Employees Worked With
Steve Lagala
February 22, 2014
My car's warning lights came on. Took it to Habberstad Bay Shore; although I didn't have an appointment, George took me in promptly and arranged a loaner car for me. My car was promptly diagno Habberstad Bay Shore; although I didn't have an appointment, George took me in promptly and arranged a loaner car for me. My car was promptly diagnosed by the following morning. I also needed wheel alignment, and while the quoted price was higher than another local dealer's advertised price, George graciously agreed to match the lower price. More
by BMW Enthusiast
Employees Worked With
George - Service Advisor
February 20, 2014
This is the best BMW dealer on Long Island, I live near Huntington but I only trust and feel comfortable with bayshore BMW dealer ship. These guys are very professional and here to help you Huntington but I only trust and feel comfortable with bayshore BMW dealer ship. These guys are very professional and here to help you More
by Janamcknight
Employees Worked With
George In service, John Cuozzo, Lori Precht
February 01, 2014
George was bery professional and comprehensive. Car serviced promptly and I was contacted fairly quickly as well. Pleasant experience overall. I will return here again serviced promptly and I was contacted fairly quickly as well. Pleasant experience overall. I will return here again More
by Drer
Employees Worked With
George Ikonomou
