Habberstad BMW of Bay Shore - Service Center

On Feb. 16, 2013 I brought my car to Habberstad BMW of Bayshore to have the fluids and some lights (a bulb light and the key remote light) checked. In other words, I was pretty much having an annual chec Bayshore to have the fluids and some lights (a bulb light and the key remote light) checked. In other words, I was pretty much having an annual checkup done with some small additional items to be looked at. Prior to arriving at this BMW location, I printed out my contract of an extended warranty I had purchased, so that BMW could review it and provide me with the extra services that the warrenty covered - this would obviously make them happy campers since it's more money in their pocket for those extra services. When I arrived, myself and the service advisor discussed why I brought the car in and what needed to be looked at, which included the 2 lights, and the fluids. After we discussed these items, I pulled out the contract and handed it to him and told him to provide the car with any additional services covered under this warranty. Immediately he pulls up my car's data on the computer screen (my car has not been connected to anything nor has it been looked at at this point - it is still parked where I parked it when I arrived) and he proceeds to tell me that my car has a leak and a few other details need to be looked at based on what he sees on the screen. I agree to the services and they provide me with a rental for a few days and give me an estimate of $275. A week later (rather than the few days I was originally told) I receive a phone call and am told that the warranty will pay for various extra services that my car would need down the line and they would cover up to $5,000 of the work, (although I saw they were only charged $1,497.41). In addition, I would need to pay $821 out of pockets for these extra services. Initially I was in shock considering I was under the impression that the warranty was to cover the services since I specifically said I only want those services that were covered and I even reconsidered everything, however, I thought since I paid $5,000 for the warranty I might as well take advantage and pay the additional $821 and we agree to move forward with the additional work. 2 weeks later, I receive the phone call that my car is finally ready for pick up, so I go and get my car and drive it home and everything appears fine. A few days later I go to use my car again, turn it on and both the bulb light and the remote key light come on again. I call BMW and let them know that the two original services I needed completed on my car were obviously not done. Rather than attempt to assist me, they tell me to call back when the service agent that originally helped me is in and that these issues were minor and would be quick and easy to fix. I call the next day and the service agent tells me that the lights never came on for him, so he chose to not check them. Although when we first spoke I specifically told him that those two items needed to be looked at, that's the 1st thing I told him when we sat down. If these two lights were the initial reason as to why I brought my vehicle in for servicing and the service agent was completely aware of this then, why would he take it upon himself to make the decision to ignore the fact that I asked him to look at it. And then he told me he didn't remember me mentioning that. It seems convenient that apparently he didn't do any of the work I asked him to do outside of the warranty. I guess the warranty was going to bring in more money than the silly issues I wanted him to check on initially. The service agent then tells me to bring the car back and make an appointment, so we set it for the following saturday, but that another service agent would be providing assistance. So on that day, I bring the car in and the new advisor informs me that they received a recall notice which relates to my year/make/model (though I still haven't even received said letter - I understand they may get it before the vehicle owners do but even today I have yet to receive it) Due to the recall notice, they were going to check my lights and replace a battery cable so they were going to need to keep my car once again (this time for a few hours, I'm told). So I take the rental and head home waiting for their call. That day (Saturday, March 23) I never received a call from them, nor did I get one on Sunday or Monday (once again this was to take just a few hours). I decide to give them the benefit of the doubt since maybe they were closed on Sunday and I finally call them on Tuesday. I'm told that my advisor is not available however, I ask them to look up my info, which they do, and they tell me the battery cable was taken care of. Then on tuesday night, the advisor calls me and tells me that they do not know why the bulb light is on because everything with respect to the bulb is fine and that they will need to take something apart to be able to look into it some more. The next day wednesday, I receive yet another call from my advisor saying that there's a short in an adaptive cable (that controls the light moving with my car when it turns on, or some luxe detail) and that this cable costs $1,996.00 to fix. Of course I find this to be ridiculous and tell him not to do the work because if it's not something that is going to cause future issues then there is no need to pay such an astounding amount on a luxe cable. So finally the following day (5 days after I'm told my car would originally be ready) I go pick up my car and pay my bill and notice on the bill that they fixed my key remote and charged me for that and then charged me $177.00 for labor. In the initial discussion when we discussed these items I had already been given a quote of $275 which I had paid the first time I picked up the car so why am I paying an additional $177 for labor. Had these items been taken care of like they were supposed to be then I wouldn't have been doubled charged for it or at least would have been less of a charge with respect to the labor. When I look at my car there is what I believe to be a huge stain on it which after all that had gone on the last few weeks thru me over the edge. I got home and told my brother how I couldn't believe they returned my car with this dirt stain! I decide to give my car a nice washing and as I'm cleaning it I realize it's not just a stain, it's also a scratch because it's not coming off. I also notice there's a small chip above this area and an additional 2 scratches that I know for certain were not on my car prior to bringing it in for servicing. I am very neurotic with my car because I worked very hard to obtain it and take very good care of it so I notice anything and everything that appears on it. At this point I'm having an attack because not only do I feel used and abused for my time and money but they abused my car too! I always bring my car into the BMW dealer for servicing because I expect and want the best service possible for my car. But at this point I feel like I could have taken it to any mechanic and they would have taken better care of it. So once again, I call the service advisor and he tells me to just bring the car in and that the service manager would take care of the scratches and chips. I cannot believe I have to drive over there yet again - they should start reimbursing me the gas I spend!! The manager looks over it and says that they can wax the huge stain/scratch off but the chip and other smaller scratches have to be discussed with the advisor. I tell him I was very disappointed in the quality and execution of the services they provided and he responds with "this happens everywhere, we have a small space and a lot of cars and it happens. It also happened when I used to work for Mercedes." That's an interesting thing for a manager to say to a customer - certainly makes me want to go back there for more services (sarcasm). If you have a small space, why not limit the number of vehicles you bring in on a given day. Additionally, are you basically telling me not to bring my car to BMW since BMW is "like everywhere else". I might as well go somewhere that will do a good job and charge less for the work. So they only waxed over the huge stain and left the rest. (Although it's obvious that the chip and that huge stain/scratch were related since it was right above it!) I was told to call on Monday (yesterday) to speak to the advisor, and of course I call and he is not available so now I am still waiting for him to call me back (today is Tuesday). So overall this was by far the worst experience I've ever had with Habberstad BMW and based on my discussion with the service manager, I will definitely reconsider bringing my car in to a BMW location over a family/friend recommended mechanic who can do just as good a job. BMW does overcharge and I'm aware of that and expect it because I expect exceptional service but since the service has fallen off, why should I continue to pay such prices? Most importantly, when they make a mistake or overlook something or cause damage I would expect an immediate fix since I would imagine they want to keep the customer happy and want the customer to return but in this case none of that has yet to happen - considering this all stemmed from some initial services 7 weeks ago and today I'm still waiting for a phone call to have them fix those scratches and chip. More

I received a phone call on a thursday that my BMW needed some scheduled maintenance. I made an appointment for that Saturday. I dropped the car off on Saturday morning for an oil change, brake fluid flush some scheduled maintenance. I made an appointment for that Saturday. I dropped the car off on Saturday morning for an oil change, brake fluid flush and air filter replacement. The car was ready by the end of the day - and they even performed a recall repair that I was not aware about at the time. 1 day later i received the recall notice in the mail - so I was glad they did that work all on Saturday so i didn't have to bring the car back. More

Great experience!! My service advisor Chris C. Is always very professional, informative and extremely knowledgeable. He knows his stuff and just how to explain things that help me understand why things happ very professional, informative and extremely knowledgeable. He knows his stuff and just how to explain things that help me understand why things happened and how they will be fixed. He communicates well through out the process and respects me, my time and money. It is always a pleasure (as much as car repairs can be pleasurable) to visit Chris and the Habberstad of Bay Shore BMW Service department. I'd reccomend this dealership and having Chris C. As a service rep Is a must for the proper experience!! More

Always friendly, always listens. Always accommodating. Everything that I needed done was covered under warranty. Plus more. As long as this service continues I will buy my next car through them again. Everything that I needed done was covered under warranty. Plus more. As long as this service continues I will buy my next car through them again. More

Prior expensive service failed to remedy problem. Brought car in again to resolve leaking fluids. Customer had to initiate status of service. No email or followup email/phone call once scope of work was agre car in again to resolve leaking fluids. Customer had to initiate status of service. No email or followup email/phone call once scope of work was agreed and even defining/confirming scope was difficult. Full scope of work not done at customer's request as service took way too long. Bought car there, only serviced at dealer for nearly 10 years. Quality/service has deteriorated. Had prior recent service problem where service issue was addresses but specific work caused another problem that required significant cost. No effort/offer to resolve or pay for damage. Should have resolved before dealing with recent service. More

Great service. Took a very long time to change/ replace a tire (4 hrs.), but overall satisfied with the work. Anselmo answered all my questions and very friendly. tire (4 hrs.), but overall satisfied with the work. Anselmo answered all my questions and very friendly. More

Service was great. Super friendly staff. The wait was minimal. I even got a complimentary manicure while waiting for my car to get services. It was a nice experience. minimal. I even got a complimentary manicure while waiting for my car to get services. It was a nice experience. More

We were Hurricane Sandy flood victims. We ordered a car in early November. We were promised expedited delivery. After a ride on a slow boat from China the car arrived in January. We were instructed to bri in early November. We were promised expedited delivery. After a ride on a slow boat from China the car arrived in January. We were instructed to bring the car back for initial service at about 1400 miles. I made an appointment for 9AM on March 12. I was asked whether I was to wait or leave the car. I opted to wait, at the time of the appointment. I had alerted the Saleman, within a week of delivery, that there seemed to be a problem with the systems computer. He stated that the computer needed to learn from our driving patterns and to give it time to settle in to be addressed in the early service appointment at approx. 1400 miles. The car now has just over 1400 miles indicated on the odometer. I arrived early, nobody knew who my service writer was, as I was never given one. I saw a writer in the service desk area. I informed him that I had received an on dash alert on Sunday that the car was due for service . He stated that the service interval was not until 14,000 miles--,"come back in a year." This is a NEW CAR with NEW CAR issues. I inquired about the service alert. Reluctantly he scanned the key fob and declared that the issue was a low tire pressure tire alert. Since I had only made a wait appointment there was no time in his schedule to do a leave the car appointment." Make another appointment." I asked to see my Salesman. I was told that the Salesmen were not due in until 10. Go get a cup of coffee and wait. In the absence of the service manager I returned home. At ten, I called to talk to my salesman. I was told that this is his day off. After insisting, I was allowed to leave a voice mail. I called to speak to the service manager, they tried punting me off to a service writer. I eventually prevailed, speaking to someone identifying himself as JOSE, THE SERVICE MANAGER. I explained that I had been given the bums rush, being denied service. He complained that he became the service manager two weeks earlier, and that he has problems. His solution was for me to return tomorrow, not to bring the car back ASAP as I expected. At great inconvenience,I could only return on Thursday. At first he wanted me to see the same kid who had treated me so calously as he was my, "Assigned," service writer. I refused to deal with that kid. Jose said that he would be my contact, he was reluctant at first to see me at 9AM, but relented. I have, and do own other luxury cars, this being my first BMW. BMW toots their own horn as to their superiority. Can't prove it by me. I purchased the BMW because of their no fee service policy for the first few years. This is a policy that makes sense for them, if as is this case, they refuse to service the car. Is this cavalier behavior BMW corporate policy or only that of Habberstad of Bayshore? At 10:30AM I made a complaint with BMW of America. They appologized promising to put my complaint on fille about the dealer and with the dealer. As I write this review I have no confirmation of either. Thursday will tell the tale! More

Took my X5 in to Habberstad BMW of Bay Shore to get service done. My service advisor is Chris Conigliaro and he is ABSOLUTELY AMAZING. He is very friendly and explains everything to me in detail. He d service done. My service advisor is Chris Conigliaro and he is ABSOLUTELY AMAZING. He is very friendly and explains everything to me in detail. He doesn't discriminate because I am a female. He talks to me like he would talk to my husband...I appreciate that sooo much. My truck had to be in for a week and he kept me up to date with all of the repairs. Even things I never noticed were wrong with the truck he made sure they were fixed. He knew I didn't want to get stuck with a hertz rental so he hooked me up with a beautiful BMW loaner. He absolutely Rocks!!! Thank you Chris! More

I brought my vehicle in for service on 2/14/13. I was assigned George Suarez as my service associate. His attitude was flippant and condescending and his main response to any of my concerns was a shrug assigned George Suarez as my service associate. His attitude was flippant and condescending and his main response to any of my concerns was a shrug of the shoulders. I usually have a good experience when bringing my car in for service, whether for routine maintenance or other problems. After finally having enough of Mr. Suarez, I was brought to Vince Torres who took my concerns seriously and also took the time to have a technician go over the car twice to try to locate the problem. He also took the time to explain what had been done to the car and what had been done to try to recreate the problem. Although the problem was not corrected in the manner that I would have hoped for, I do believe that Vince Torres did everything he possibly could to see that I was satisfied. My initial interaction with Mr. Suarez has soured my view of the service department. After having to deal with him for two days and his endless shoulder shrugging when asked if he could explain something, I don't think I will be recommending this service department if he is part of it. More