Habberstad BMW of Bay Shore

Professional atmosphere with employees, especially Steve Lagala, who cared that my visit to the service shop was as pleasant as possible. A loaner car was there when I needed it and my car was ready when t Lagala, who cared that my visit to the service shop was as pleasant as possible. A loaner car was there when I needed it and my car was ready when they said it would be. More

Felipe was very friendly and efficient when writing up my service. The car was ready on time and was washed when I picked it up. I had my wheels aligned and the fuel injectors cleaned. I thought the pric service. The car was ready on time and was washed when I picked it up. I had my wheels aligned and the fuel injectors cleaned. I thought the price was high, but the service was good. More

I came into the service area for an inspection and oil change. Steve recommended I get the induction service. I did. Many people on the BMW forums say it increases fuel economy and keeps the engine runnin change. Steve recommended I get the induction service. I did. Many people on the BMW forums say it increases fuel economy and keeps the engine running cleaner. I am all for that. I was given a loaner car. When I returned to the dealer early, they went out of their way to see how long it would take to finish the car. I didn't even ask. I didn't care because I like hanging out there. Everyone asks you how you are doing. Everything about this place, from the fast garage doors, to the ease of entry and exit, and the people, make this all the more the ultimate driving machine. Thank You Stephen Grant More

My first visit to dealer with my 5 day old PreCerified bought at another dealership. The memory seating system needed a recalabration. Minor adjustment. JayDee was great at service desk. Dealership is rea bought at another dealership. The memory seating system needed a recalabration. Minor adjustment. JayDee was great at service desk. Dealership is real nice place - comfortable and extremely friendly. Servicing system works like a charm. Easy to pull in and out of service garage door, with check-in all being handled indoors with no need to be exposed to bad weather. Parts desk was also excellent with help on accessories I was asking about. More

i brought my 2006 BMW 325xi to Haberstad BMW of Bay Shore in Dec. 2011 to have a leaking valve cover gasket replaced. The price I was quoted for this job was around $500. Steve lagala, my advisor suggested t in Dec. 2011 to have a leaking valve cover gasket replaced. The price I was quoted for this job was around $500. Steve lagala, my advisor suggested that my car needed several other repairs to which I agreed. I love my BMW, I am not mechanically inclined and I trusted BMW of Bay Shore to do the right thing. Steve called me the next day and told me that my car had a transmission leak and that it would be cheaper to fix then and there while they had the car apart. I reluctantly agreed, though I've never had a problem with my transmission. The total bill came to over $2,700. Several days later I noticed a hesitation upon acceleration when the car had been running for awhile. I brought the car in to have the mechanic look it over and was told the car was fine, there was nothing wrong with my car. But Steve did suggest that I needed work done on my front end to the tune of $1,700. The hesitation problem problem persisted so I brought it back about two weeks later. This time, Steve told me I needed a new transmission and quoted me a price of almost $8,000. I was stunned. I am convinced that Habberstad BMW of Bay Shore did a lot of expensive, unnecessary repairs just for the sake of billing me and in the process screwed with my transmission and caused the problem I now have. Furthermore, they are unwilling to take any responsibility for the damage they have done to my car. Needless to say, I would steer anyone considering a BMW repair far way from Haberstad BMW of Bay Shore. I am convinced that if BMW of B.S had simply done the repair I had originally requested, my car would be fine. More

I haven't received my current service yet. However, I have a slow leak in my tire and I called this morning regarding that leak. I was told to come in before 3 on Saturday or before 5 on a week day. I have a slow leak in my tire and I called this morning regarding that leak. I was told to come in before 3 on Saturday or before 5 on a week day. I stopped in today expecting to have the matter resolved and I was told that I need to come back Monday, as there aren't any more loaner cars available, or I could wait an hour or so to have the tire looked at. I am a busy person and I should have gotten a loaner car today instead of having to return on Monday at 7:40AM at your convenience. When I purchased this car, part of the sales pitch was the exemplary service that I would receive. Up to this point, after two experiences, I'm disappointed. I want to make one trip to drop my car off to be fixed and one return trip to pick up a "fixed" car. And I think both visits should be accomplished quickly. I can't find fault with any particular sales representative, as similar protocol seems to have been followed both times. Last time I was also told to stop in. When I did, the car needed to have some work done on it, but no loaner cars were available, so I had to wait over twenty minutes for someone from Hertz to arrive with a car. This time, when I asked for that, I was told I could be shuttled somewhere. My time is most valuable to me, and I would like to know that car service, while a necessary inconvenience, should be easier than my experiences thus far. More

As soon as I entered the service department I was greeted by Nick who was very friendly and helpful. He directed me to my writer Steve who knew exactly what I needed. He always kept me informed and provided by Nick who was very friendly and helpful. He directed me to my writer Steve who knew exactly what I needed. He always kept me informed and provided me with what I wanted. More

My experience with Habberstad BMW puts all other dealerships to shame. From my first telephone conversation with Marty to the delivery of my first BMW was outstanding. Marty is a man of his word he dealerships to shame. From my first telephone conversation with Marty to the delivery of my first BMW was outstanding. Marty is a man of his word he walked me every step of the way finding me the right car that fit my lifestyle and my budget. He is a pleasure both on the phone and in person. He was a joy testing driving my BMW with he made me feel so confident in the choice I was making and I honored his judgement very much, he is not only my salesmen but now I consider him my family. I will recommend Marty to all my friends and family whom want to or need to purchase a car for with him they will be safe and directed in the right direction in what car fits them best. I wasn't just a customer or a number I was treated like a friend. From this day forward I will always be a BMW driver. John Cuozzo is a wonderful gentlemen with a warm smile that makes you feel at home at the dealership. He is sincere and soft spoken. From start to finish of my purchase he was a true gem. He also made me feel safe and secure about my purchase. My overall experience from the receptionist to the delivery of my car was amazing. I drove out of the dealership with my BMW with a smile from ear to ear and a warm feeling in my heart. My total experience with Habberstad was an experience I will treasure always! All my best, Yasemin D More

I went to the dealership simply to look at, and find out I went to the dealership simply to look at, and find out about the 3 series as I usually purchase bigger cars. My salesmen Paul was so very knowled I went to the dealership simply to look at, and find out about the 3 series as I usually purchase bigger cars. My salesmen Paul was so very knowledgable, and courtious, that he quickly got my heart racing about owning one. Honestly I was just looking, but he out together such an attractive deal, that neither my wife , nor I could turn it down. The entire staff there at the dealership was really wonderful to work with, and Paul's help explaining the cars technical details upon delivery was "over the top" I recommend everyone go to BMW of Bayshore and see Paul,if they want to drive out in their new car feeling like a king! Thanks so very much for making it happen, Sincerely, Philip Pearlman More

I really enjoyed speaking and working with Marty. He has a great personality and answered any and all questions I had. I look forward to my next BMW from your dealership. a great personality and answered any and all questions I had. I look forward to my next BMW from your dealership. More