Habberstad BMW of Bay Shore

Great experience overall. Very friendly stuff. I got 4 cars for my company and Ewa was very helpful helping me to chose the right package on the cars. BMW factory took long to send the cars, but the deale cars for my company and Ewa was very helpful helping me to chose the right package on the cars. BMW factory took long to send the cars, but the dealer helped on expediting the process. More

the best BMW dealership ever, hands down!! You've got to ask for , demand rather, for Frank. He is an exemplary, top notch , professional Client Advisor. !! He doesn't feel like a " salesperson got to ask for , demand rather, for Frank. He is an exemplary, top notch , professional Client Advisor. !! He doesn't feel like a " salesperson " but rather the bridge between you and your new BMW. I felt I needed him more than he needed my sale. He owns the relationship start to finish.. More

Saul Braslavsky was my savior. I lost both my cars during Hurricane Sandy. Saul worked extremely fast and efficient to have a car ready for me ASAP. He is very responsive and thorough. I could not have asked Hurricane Sandy. Saul worked extremely fast and efficient to have a car ready for me ASAP. He is very responsive and thorough. I could not have asked for a better experience. More

Great service. Took a very long time to change/ replace a tire (4 hrs.), but overall satisfied with the work. Anselmo answered all my questions and very friendly. tire (4 hrs.), but overall satisfied with the work. Anselmo answered all my questions and very friendly. More

I think this man is the best sales man I seen. And if possible I will choose he to help me buying your cars againe. possible I will choose he to help me buying your cars againe. More

Service was great. Super friendly staff. The wait was minimal. I even got a complimentary manicure while waiting for my car to get services. It was a nice experience. minimal. I even got a complimentary manicure while waiting for my car to get services. It was a nice experience. More

I just purchased my new X5 from the BMW dealership in Bay Shore, NY. I had an extremely pleasant experience throughout the entire process thanks to the Client Advisor Robert Pellegrino and of course, the Gen Shore, NY. I had an extremely pleasant experience throughout the entire process thanks to the Client Advisor Robert Pellegrino and of course, the General Sales Manager Uday Bhandary. Robert made me very comfortable in helping me make my choice with his professional advise and deep knowledge of the BMW vehicles. We did a test drive on a couple of vehicles, discussed in length the features of various models, etc. At the end of the day I walked out of the store completely satisfied and comfortable with my purchase. Robert made the whole process hassle-free. He was extremely acomodating and flexible in regards to my time and wishes as a client. I would like to acknowledge Robert Pellegrino's deep professionalism and personal qualities. I higly recommend the BMW dealership in Bay Shore and specifically Robert Pellegrino as your Client Advisor - they will make you feel at ease and you will want to become a member of the BMW family. More

Great experience with BMW. The best I've ever had buying/leasing a car. This dealership has great customer service & was a pleasure to work with. buying/leasing a car. This dealership has great customer service & was a pleasure to work with. More

We were Hurricane Sandy flood victims. We ordered a car in early November. We were promised expedited delivery. After a ride on a slow boat from China the car arrived in January. We were instructed to bri in early November. We were promised expedited delivery. After a ride on a slow boat from China the car arrived in January. We were instructed to bring the car back for initial service at about 1400 miles. I made an appointment for 9AM on March 12. I was asked whether I was to wait or leave the car. I opted to wait, at the time of the appointment. I had alerted the Saleman, within a week of delivery, that there seemed to be a problem with the systems computer. He stated that the computer needed to learn from our driving patterns and to give it time to settle in to be addressed in the early service appointment at approx. 1400 miles. The car now has just over 1400 miles indicated on the odometer. I arrived early, nobody knew who my service writer was, as I was never given one. I saw a writer in the service desk area. I informed him that I had received an on dash alert on Sunday that the car was due for service . He stated that the service interval was not until 14,000 miles--,"come back in a year." This is a NEW CAR with NEW CAR issues. I inquired about the service alert. Reluctantly he scanned the key fob and declared that the issue was a low tire pressure tire alert. Since I had only made a wait appointment there was no time in his schedule to do a leave the car appointment." Make another appointment." I asked to see my Salesman. I was told that the Salesmen were not due in until 10. Go get a cup of coffee and wait. In the absence of the service manager I returned home. At ten, I called to talk to my salesman. I was told that this is his day off. After insisting, I was allowed to leave a voice mail. I called to speak to the service manager, they tried punting me off to a service writer. I eventually prevailed, speaking to someone identifying himself as JOSE, THE SERVICE MANAGER. I explained that I had been given the bums rush, being denied service. He complained that he became the service manager two weeks earlier, and that he has problems. His solution was for me to return tomorrow, not to bring the car back ASAP as I expected. At great inconvenience,I could only return on Thursday. At first he wanted me to see the same kid who had treated me so calously as he was my, "Assigned," service writer. I refused to deal with that kid. Jose said that he would be my contact, he was reluctant at first to see me at 9AM, but relented. I have, and do own other luxury cars, this being my first BMW. BMW toots their own horn as to their superiority. Can't prove it by me. I purchased the BMW because of their no fee service policy for the first few years. This is a policy that makes sense for them, if as is this case, they refuse to service the car. Is this cavalier behavior BMW corporate policy or only that of Habberstad of Bayshore? At 10:30AM I made a complaint with BMW of America. They appologized promising to put my complaint on fille about the dealer and with the dealer. As I write this review I have no confirmation of either. Thursday will tell the tale! More