Habberstad BMW of Bay Shore

Great service. I financed a 328xi. Xavier was very helpfull and honest. I'm glad I went to them. Excellent service and I the outcome I was looking for. helpfull and honest. I'm glad I went to them. Excellent service and I the outcome I was looking for. More

On Feb. 16, 2013 I brought my car to Habberstad BMW of Bayshore to have the fluids and some lights (a bulb light and the key remote light) checked. In other words, I was pretty much having an annual chec Bayshore to have the fluids and some lights (a bulb light and the key remote light) checked. In other words, I was pretty much having an annual checkup done with some small additional items to be looked at. Prior to arriving at this BMW location, I printed out my contract of an extended warranty I had purchased, so that BMW could review it and provide me with the extra services that the warrenty covered - this would obviously make them happy campers since it's more money in their pocket for those extra services. When I arrived, myself and the service advisor discussed why I brought the car in and what needed to be looked at, which included the 2 lights, and the fluids. After we discussed these items, I pulled out the contract and handed it to him and told him to provide the car with any additional services covered under this warranty. Immediately he pulls up my car's data on the computer screen (my car has not been connected to anything nor has it been looked at at this point - it is still parked where I parked it when I arrived) and he proceeds to tell me that my car has a leak and a few other details need to be looked at based on what he sees on the screen. I agree to the services and they provide me with a rental for a few days and give me an estimate of $275. A week later (rather than the few days I was originally told) I receive a phone call and am told that the warranty will pay for various extra services that my car would need down the line and they would cover up to $5,000 of the work, (although I saw they were only charged $1,497.41). In addition, I would need to pay $821 out of pockets for these extra services. Initially I was in shock considering I was under the impression that the warranty was to cover the services since I specifically said I only want those services that were covered and I even reconsidered everything, however, I thought since I paid $5,000 for the warranty I might as well take advantage and pay the additional $821 and we agree to move forward with the additional work. 2 weeks later, I receive the phone call that my car is finally ready for pick up, so I go and get my car and drive it home and everything appears fine. A few days later I go to use my car again, turn it on and both the bulb light and the remote key light come on again. I call BMW and let them know that the two original services I needed completed on my car were obviously not done. Rather than attempt to assist me, they tell me to call back when the service agent that originally helped me is in and that these issues were minor and would be quick and easy to fix. I call the next day and the service agent tells me that the lights never came on for him, so he chose to not check them. Although when we first spoke I specifically told him that those two items needed to be looked at, that's the 1st thing I told him when we sat down. If these two lights were the initial reason as to why I brought my vehicle in for servicing and the service agent was completely aware of this then, why would he take it upon himself to make the decision to ignore the fact that I asked him to look at it. And then he told me he didn't remember me mentioning that. It seems convenient that apparently he didn't do any of the work I asked him to do outside of the warranty. I guess the warranty was going to bring in more money than the silly issues I wanted him to check on initially. The service agent then tells me to bring the car back and make an appointment, so we set it for the following saturday, but that another service agent would be providing assistance. So on that day, I bring the car in and the new advisor informs me that they received a recall notice which relates to my year/make/model (though I still haven't even received said letter - I understand they may get it before the vehicle owners do but even today I have yet to receive it) Due to the recall notice, they were going to check my lights and replace a battery cable so they were going to need to keep my car once again (this time for a few hours, I'm told). So I take the rental and head home waiting for their call. That day (Saturday, March 23) I never received a call from them, nor did I get one on Sunday or Monday (once again this was to take just a few hours). I decide to give them the benefit of the doubt since maybe they were closed on Sunday and I finally call them on Tuesday. I'm told that my advisor is not available however, I ask them to look up my info, which they do, and they tell me the battery cable was taken care of. Then on tuesday night, the advisor calls me and tells me that they do not know why the bulb light is on because everything with respect to the bulb is fine and that they will need to take something apart to be able to look into it some more. The next day wednesday, I receive yet another call from my advisor saying that there's a short in an adaptive cable (that controls the light moving with my car when it turns on, or some luxe detail) and that this cable costs $1,996.00 to fix. Of course I find this to be ridiculous and tell him not to do the work because if it's not something that is going to cause future issues then there is no need to pay such an astounding amount on a luxe cable. So finally the following day (5 days after I'm told my car would originally be ready) I go pick up my car and pay my bill and notice on the bill that they fixed my key remote and charged me for that and then charged me $177.00 for labor. In the initial discussion when we discussed these items I had already been given a quote of $275 which I had paid the first time I picked up the car so why am I paying an additional $177 for labor. Had these items been taken care of like they were supposed to be then I wouldn't have been doubled charged for it or at least would have been less of a charge with respect to the labor. When I look at my car there is what I believe to be a huge stain on it which after all that had gone on the last few weeks thru me over the edge. I got home and told my brother how I couldn't believe they returned my car with this dirt stain! I decide to give my car a nice washing and as I'm cleaning it I realize it's not just a stain, it's also a scratch because it's not coming off. I also notice there's a small chip above this area and an additional 2 scratches that I know for certain were not on my car prior to bringing it in for servicing. I am very neurotic with my car because I worked very hard to obtain it and take very good care of it so I notice anything and everything that appears on it. At this point I'm having an attack because not only do I feel used and abused for my time and money but they abused my car too! I always bring my car into the BMW dealer for servicing because I expect and want the best service possible for my car. But at this point I feel like I could have taken it to any mechanic and they would have taken better care of it. So once again, I call the service advisor and he tells me to just bring the car in and that the service manager would take care of the scratches and chips. I cannot believe I have to drive over there yet again - they should start reimbursing me the gas I spend!! The manager looks over it and says that they can wax the huge stain/scratch off but the chip and other smaller scratches have to be discussed with the advisor. I tell him I was very disappointed in the quality and execution of the services they provided and he responds with "this happens everywhere, we have a small space and a lot of cars and it happens. It also happened when I used to work for Mercedes." That's an interesting thing for a manager to say to a customer - certainly makes me want to go back there for more services (sarcasm). If you have a small space, why not limit the number of vehicles you bring in on a given day. Additionally, are you basically telling me not to bring my car to BMW since BMW is "like everywhere else". I might as well go somewhere that will do a good job and charge less for the work. So they only waxed over the huge stain and left the rest. (Although it's obvious that the chip and that huge stain/scratch were related since it was right above it!) I was told to call on Monday (yesterday) to speak to the advisor, and of course I call and he is not available so now I am still waiting for him to call me back (today is Tuesday). So overall this was by far the worst experience I've ever had with Habberstad BMW and based on my discussion with the service manager, I will definitely reconsider bringing my car in to a BMW location over a family/friend recommended mechanic who can do just as good a job. BMW does overcharge and I'm aware of that and expect it because I expect exceptional service but since the service has fallen off, why should I continue to pay such prices? Most importantly, when they make a mistake or overlook something or cause damage I would expect an immediate fix since I would imagine they want to keep the customer happy and want the customer to return but in this case none of that has yet to happen - considering this all stemmed from some initial services 7 weeks ago and today I'm still waiting for a phone call to have them fix those scratches and chip. More

It was a good experience,I'd decided to buy 528i already but Habberstad did give me comfort and trust, for every question or doubt I got Habberstad has answer and when you get inside you feel the qu already but Habberstad did give me comfort and trust, for every question or doubt I got Habberstad has answer and when you get inside you feel the quality and experience, this makes your purchasing very easy and fast which I like most. More

Xavier was extremely helpful in finding exactly what I needed. In addition, he offered many helpful suggestions to ensure I found the right car for me. He is great to work with and very knowledgeable. needed. In addition, he offered many helpful suggestions to ensure I found the right car for me. He is great to work with and very knowledgeable. I would definitely do future business with Habberstad BMW of Bay Shore! More

I received a phone call on a thursday that my BMW needed some scheduled maintenance. I made an appointment for that Saturday. I dropped the car off on Saturday morning for an oil change, brake fluid flush some scheduled maintenance. I made an appointment for that Saturday. I dropped the car off on Saturday morning for an oil change, brake fluid flush and air filter replacement. The car was ready by the end of the day - and they even performed a recall repair that I was not aware about at the time. 1 day later i received the recall notice in the mail - so I was glad they did that work all on Saturday so i didn't have to bring the car back. More

Great experience!! My service advisor Chris C. Is always very professional, informative and extremely knowledgeable. He knows his stuff and just how to explain things that help me understand why things happ very professional, informative and extremely knowledgeable. He knows his stuff and just how to explain things that help me understand why things happened and how they will be fixed. He communicates well through out the process and respects me, my time and money. It is always a pleasure (as much as car repairs can be pleasurable) to visit Chris and the Habberstad of Bay Shore BMW Service department. I'd reccomend this dealership and having Chris C. As a service rep Is a must for the proper experience!! More

Always friendly, always listens. Always accommodating. Everything that I needed done was covered under warranty. Plus more. As long as this service continues I will buy my next car through them again. Everything that I needed done was covered under warranty. Plus more. As long as this service continues I will buy my next car through them again. More

Greg was very friendly and helpfull. He answered all my questions and was helpfull when I made an error in purching insurance that I did not need. questions and was helpfull when I made an error in purching insurance that I did not need. More

Prior expensive service failed to remedy problem. Brought car in again to resolve leaking fluids. Customer had to initiate status of service. No email or followup email/phone call once scope of work was agre car in again to resolve leaking fluids. Customer had to initiate status of service. No email or followup email/phone call once scope of work was agreed and even defining/confirming scope was difficult. Full scope of work not done at customer's request as service took way too long. Bought car there, only serviced at dealer for nearly 10 years. Quality/service has deteriorated. Had prior recent service problem where service issue was addresses but specific work caused another problem that required significant cost. No effort/offer to resolve or pay for damage. Should have resolved before dealing with recent service. More

I was excited to purchase my 2013 bmw 335i xdrive in November. When I rec'd it in March it was awesome. The car was fantastic and BMW did a beautiful job. I had them put in all the extras. Now for t November. When I rec'd it in March it was awesome. The car was fantastic and BMW did a beautiful job. I had them put in all the extras. Now for the unfortunate part. After having the car for approx. 2 weeks it stopped working. The car was completely dead. After BMW came to my house to jump the car, I brought it in for service and after a few days I was given the car back. I was told that the car was fine and the problem could not be found. The diagnostics failed to pinpoint the issue. About an hour later I had to bring the car back to service b/c the car battery was discharging again. Now, the car has been in service for another week. At this point, BMW is having trouble diagnosing the problem. They are working with Techs to try to figure out why the car keeps dying. Hopefully, the car is not a lemon. I have to say my new car excitement has been squashed and I am starting to miss my old car. Now I am paying for a car that I cant even use. Now, I am being asked how I like my car and to fill out a survey. Its like adding insult to injury. More