Habberstad BMW

John was very thorough in going over the ordering and the delivery of the car. He has followed up to make sure we were satisfied an if we had any question about the features of the car. We were very please delivery of the car. He has followed up to make sure we were satisfied an if we had any question about the features of the car. We were very pleased with John and Habberstad BMW. Pricing of the vehicle was great. Our overall experience was too. More

Just picked up a 2008 CPO X5 from BMW of Bay Shore. I looked at cars from South Hampton to Bayside in 1 day.I could write a review on most every dealer on Long Island at this point. Most dealers were nic looked at cars from South Hampton to Bayside in 1 day.I could write a review on most every dealer on Long Island at this point. Most dealers were nice but unfortunately either the car or the salesperson was right. I am a discriminative buyer and knew buying pre-owned was going to be a challenge.Most cars I looked out came w/ promises that it would be fixed or "may come out". I wasn't up to the challenge I guess. I arrived out Bay Shore after seeing a car Habberstad had listed online. Found out from Lorraine that I could see the car in either of the 2 locations. I chose Sunrise in Bayshore because it was closest to me. Of all the dealers I seen in the day the showroom was the nicest.I guess because it is the newest. It was like a perfectly scaled down version of Rallye.Inside was inviting and everybody was accommodating. I first met with John the manager. He spent he few minutes walking me around the dealer. I almost felt like I bought a car already and was on the "owners" tour. I then sat for a few minutes while they made us coffee and pulled the car into the service area. He invited me to look over the car under the proper lighting while he got an adviser to answer questions when I was ready. Greg was very polite. He actually drove the car the first few minutes allowing me time to actually play with some features I was scared to touch when driving. He only talked when he pointed out a feature or characteristic of the truck he wanted me to feel when I drove.Mid way we turned around and he had me drive back and was able to appreciate a lot of what I was told and read about the car.I was definitely sold. They pulled back up to the dealer and had me drive into the indoor service driveway. The area again was very clean and everyone was attentive and well mannered. Having a hospitality background I really enjoyed the customer focus their more then anything. When we sat to discuss price it was straight forward and easy. Greg was confident in the product and his services which adds value to any product.He never cared that I lived in Freeport and had a dealer in my neighborhood. I then "sprung" my trade in. They did not seemed concerned it would effect the pricing I had already got. The value was inline with better of the appraisals I got. I wasn't fully concerned either because my neighbor was going to most likely buy my car . After spending a small amount of time finalizing paperwork. I went home to fax a copy of my title. Two minutes into my ride home I realized the familiar tire light I have had on my car for the last month was now off. Funny a few dealers had noted it when they appraised it. When I picked up my new car I had asked Greg how they did it because it was not a BMW. I had had the pressure checked out the gas station and was told it was fire and to ignore the dummy light.Turns out it was the spare tire in the trunk that was low. They topped it off as a courtesy. Overall they earned my business 1. because their customer focus was by far the best. 2. the cars they presented or had for viewing all looked like they were ready to drive home.it was nice to see the final product before I paid.3. Habberstad BMW of Bayshore delivered 100% what they promised. Good to see. Better was i found out about this site from another dealer I did not buy from but was asked to give an A rating in return for the price. More

Alan was very helpful and generous. He was able to answer all of the questions that I had. He really did his best to work with me on my decision to purchase my vehicle. The staff at habberstad was very profe all of the questions that I had. He really did his best to work with me on my decision to purchase my vehicle. The staff at habberstad was very professional. It was an overall great experience. More

Purchased Certified pre-owned 335i from them. Upon delivery, asked where the floor mats, manual and iPod cable were, salesperson provided the iPod cable, and gave us the wrong manual with a promise to delivery, asked where the floor mats, manual and iPod cable were, salesperson provided the iPod cable, and gave us the wrong manual with a promise to mail the proper floor mats after the weekend. Fast forward to that Monday, salesperson states certified cars don't come with floor mats, at which point it was a battle to make him provide. Two days later, he makes me meet with him somewhere in my area, and then provides non-original floor mats! Still no manual but has no issues taking the wrong manual back. Speak to the used sales manager Derek who tells me that although these cars don't come with floor mats he would be happy to sell me a new set. Last straw. Filed complaint with BMW North America, and BBB. So basically the certified pre-owned checklist they need to use doesn't apply to their dealership? It clearly states both the instruction manual and floor mats are a check point and stipulate any missing or incorrect parts be replaced by original equipment BMW parts. NOT happy. Both salesperson AND sales manager are xxxxxxx liars and I will continue to do what I must out of principle. They messed with the wrong customer this time around. More

John was very responsive, informative and answered every question I had regarding my new car. He is also very knowledgeable about BMW itself, I learned a lot and I'm very content with my purchase. I would d question I had regarding my new car. He is also very knowledgeable about BMW itself, I learned a lot and I'm very content with my purchase. I would definitely recommend John to friends and family without a doubt. More