Haasz Automall

Warranty was not honored I saw a 2005 Jeep Liberty for sale online. I was told that it had a 75,000 mile extended power-train warranty that would be transferred to me with the I saw a 2005 Jeep Liberty for sale online. I was told that it had a 75,000 mile extended power-train warranty that would be transferred to me with the vehicle purchase. I researched myself and found that Jeep only offers this to the second owner of the car. The car-fax stated that there were already 2 owners. The internet sales team stated that this was a glitch on the car-fax and the second owner was actual the dealership taking deliver of the car. I drove from NY to OH to make the deal. I was given paperwork from Geno (a circle talking stereotypical car salesman) stating that the car carried a 75k power-train warranty that would be transferred into my name. After I returned to NY with the vehicle, I sent the dealership all the paperwork they needed to sign to transfer the warranty into my name, but it was refused my Jeep. I was in fact the 3rd owner and not eligible to receive the transfer. Geno acknowledged that he told me i would have a warranty and the extremely rude finance manager, Greg Baxter, claimed there was never a warranty in the deal. 10,000 miles after purchasing the Jeep, the torque converter failed. After sending Jeep Corperate all of the claimed warranty documents which Geno included in the deal, they covered the work as a good faith courtesy. Jeep notified me that their dealerships are franchised and I would have to pursue Haasz Auto Mall legally on the false warranty. More

End of November 2012 I began communicating w/Haasz Automall in Ravenna Ohio regarding a specific vehicle that was on the lot for sale. Sent in required documents and on Dec. 14th received notificatio Automall in Ravenna Ohio regarding a specific vehicle that was on the lot for sale. Sent in required documents and on Dec. 14th received notification that "Our Finance Team has stated that they can extend financing to you... stop on by and choose your vehicle". I went and it took 3 hours and finally Dan explained the loan dept.'s had been closed for 3 hours. (Why was I waiting?) In the meantime, my credit was shopped to 19 yes 19 different lenders.. how do I know this? I have the denial for credit reports sitting on my desk! Also Dan told me that it will look like "One credit pull and not many, people do it all the time". So after waiting, Don gave me keys to one of the vehicles I was in contact with Denise about, two days later I was told to return the vehicle BUT- the first vehicle I was looking at that was said to be on the lot had been sold a week PRIOR to my original communique. Great. What's NOT SO GREAT is that my CREDIT SCORE DROPPED 32 POINTS over this "Credit Shopping" and NOW I CANNOT BUY A HOUSE. One final thing- they told me I would get my deposit back in 24 to 48 hours but it actually took 6 DAYS and my credit card was OVER LIMIT on my FIRST BILL. HAASZ has horrible business practices and I'm looking into what I can do legally to them- for what they've done to me. More

i went there looking to trade my car in on a newer car and had a ok experience. the salesman was pleasent and directed me to the car that would best fit my situation.this was the second car i bought from and had a ok experience. the salesman was pleasent and directed me to the car that would best fit my situation.this was the second car i bought from them and probably will go back again. More

I came in looking for an older car and left with a newer car. I am a very happy customer. Brad is the guy to see.:-) car. I am a very happy customer. Brad is the guy to see.:-) More

I called Haasz expecting to be turned down I saw a listing on Craigslist for 2011 dodge avenger I knew it was a long shot Nathan talked me into coming down after a lil arm twisting I came in and the r listing on Craigslist for 2011 dodge avenger I knew it was a long shot Nathan talked me into coming down after a lil arm twisting I came in and the rest is history what they say is true there is no place like Haasz More

I recently purchased a new Grand Caravan at Haasz and have been in for a couple of services. The people there are always friendly and very accomadating. The most recent service was performed on a rather have been in for a couple of services. The people there are always friendly and very accomadating. The most recent service was performed on a rather busy day but they fit me in for the oil change and repeatedly apologized for the wait even though I asked to be worked into the schedule with only a couple days notice right before a holiday. Very nice place to go and great people there. More

I wanted to buy a car not negotiate a price. I thought I wanted to buy a car not negotiate a price. I thought the up front pricing was reasonable. Heather was very helpful every step along the way. I wa I wanted to buy a car not negotiate a price. I thought the up front pricing was reasonable. Heather was very helpful every step along the way. I was offered a comparable price quote much closer to home but committed to Haasz because of Heather's pleasant manner, willingness to help and frequent communication. I felt she was working in my behalf. Andy, the Sales Manager, was very helpful as well. More

On the snowy Sunday in January,2012 , I stopped to look at my car options. I was met at the door by Frank Delaney. He made the whole experience informative after I discussed my needs and successful when at my car options. I was met at the door by Frank Delaney. He made the whole experience informative after I discussed my needs and successful when I drove my car off the lot. He worked within my budgeted amount and I even enrolled in the extended warranty. Thank you Frank and thank you Haasz. I have recommmended Frank and your dealership. Your very satisfied customer, Jeneen Kubala More