Haasz Automall

Haasz Automall does it again WOW...one word to describe my customer service experience...exhilarating. Ryan Choong and Mike Teter have style and charisma in spades. You cant find WOW...one word to describe my customer service experience...exhilarating. Ryan Choong and Mike Teter have style and charisma in spades. You cant find two better people to help you find a car. More

People I dealt with. Had a great experience with Andy and Geno.Everybody was very friendly and answered all of my questions that I had. This is my first Jeep and my wife Had a great experience with Andy and Geno.Everybody was very friendly and answered all of my questions that I had. This is my first Jeep and my wife and I really love it. Very good looking and running car!! I want to thank everyone involved who helped me along the way. More

Definitely Recommend !! We want to say 'Thank You ' to Geno !! This is our second lease at Haasz and Geno always works with us to get the deal we want , He made the process e We want to say 'Thank You ' to Geno !! This is our second lease at Haasz and Geno always works with us to get the deal we want , He made the process easy. We definitely we return !! Duke & Lynn More

Great service department Made an appointment same day at 1:30 . I met with service advisor Geoff Baldwin he took my Jeep Grand Cherokee right in for factory trailer hitch prog Made an appointment same day at 1:30 . I met with service advisor Geoff Baldwin he took my Jeep Grand Cherokee right in for factory trailer hitch programming. I was out less than 1 hour for a great price. More

Jeep'n I can't say enough about Geno. Great customer service 👍, friendly, makes the whole process very stress free. I was nervous about buying a new vehicle I can't say enough about Geno. Great customer service 👍, friendly, makes the whole process very stress free. I was nervous about buying a new vehicle but Geno made everything easy and fun. I will definitely be sending any one interested in a vehicle his way.! He's the best! More

Awesome sales department Very pleasant experience. Everyone was very nice and seemed happy to serve my needs. I see myself buying additional cars in the future from this locat Very pleasant experience. Everyone was very nice and seemed happy to serve my needs. I see myself buying additional cars in the future from this location. More

Haasz is a Hot Mess! Haasz Automall: First the good. I can’t complain about the price I paid or the salesman who I dealt with, Rick McCoy. They definitely had the lowest Haasz Automall: First the good. I can’t complain about the price I paid or the salesman who I dealt with, Rick McCoy. They definitely had the lowest advertised price on car gurus and Rick was patient considering he was put in the middle of a situation created by internet sales manager, Heather Isom, and General sales manager, Andy Huzvar. Now for the bad. There is one issue I have and that is with how Haasz Automall does business. Here’s my experience: I called in several times to inquire on a Ram truck that was advertised on their website, and each time spoke to a lady named Heather Isom. She told me during the course of several conversations that I could take my truck home the same day and quoted me an “out the door price” in writing via email. So I made the trek to Ravenna two days speaking to her as soon as my work schedule allowed (July 1st) and met with sales person, Rick. After driving 80 miles to buy the truck, Rick now informs neither of the trucks I called about are on the lot. In fact,he says they’ve been sitting at an airport in Toledo since June 16th along with 25 other trucks, and it will be here any day. (The ad I replied to via phone calls with Heather didn’t say “coming soon” as it should have). My wife and I were shocked. Why didn’t Heather tell me this? I specifically had told Heather I needed to take the truck home that day! Then he asks, “who told you it was here”? I told him, “Heather”. So, instead of walking out, I ended up driving a similar model. We sit down and make the deal without a definite eta for the truck that I came to buy. However, I was assured by sales manger, Andy, that my truck, stock #6645, would be in any day now and I believed him. Not only that, but he would have someone deliver it to my house. So anyway, here it is July 10th, and I’m still waiting for a truck to come in that was both advertised on the website and told I could take home on July 1st. So, if you’re reading this rant, just know that these folks will do whatever it takes to make a sale. But my opinion is there should be limits when it comes to keeping your word with the customer even if it is over the phone. I was drawn to Haasz based on price point and inventory. In fact, I would have been ok with a straight up, “sorry we don’t have the trucks listed on our website”. So please, just be honest or at least take the time to do a physical check of your inventory. Unless something drastically changes real soon, I highly recommend against purchasing from Haasz. So, if you want to purchase and take home a vehicle that day folks, it’s a gamble. Is Haasz under-staffed... ? Carrying too much inventory... ? Playing a common over the phone car dealer tactic...? I don’t know, but hey at least be straight with the customer - both on the phone and face to face... It’s no wonder so many people feel scammed every time they walk into a car dealership like this one... That’s my .02 and rant! The end... More

New Jeep Wrangler Unlimited Sport Great experience from start to finish. Friendly salesman who saw to all our needs. Would definitely return for other car buying needs. Bob was fair an Great experience from start to finish. Friendly salesman who saw to all our needs. Would definitely return for other car buying needs. Bob was fair and courteous. More

GREAT Checked in at about 10:20 a.m. and was greeted almost immediately. Spoke with Service advisor Geoff Baldwin/1200-W- and advised had a 10:30 a.m. app Checked in at about 10:20 a.m. and was greeted almost immediately. Spoke with Service advisor Geoff Baldwin/1200-W- and advised had a 10:30 a.m. appointment for 5,000 mile service and tire rotation. The service was to my satisfaction in about an hour. More