HGreg.com Houston

BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a mixed bag. The sales experience was outstanding ... professional, low-key, with no pressure whatsoever. Service is another matter. I purchased a 2008 mixed bag. The sales experience was outstanding ... professional, low-key, with no pressure whatsoever. Service is another matter. I purchased a 2008 Mercury Mariner Premier Voga with 21000 miles. It's a limited luxury edition which I'd been seeking. In just over two weeks, it's been to the dealership four times, all for matters which should have been resolved before the car even hit the lot. A known issue with the a/c was repaired promptly. The front tires were a bit worn, and our agreement for me to purchase two new ones at dealer cost almost blew up when they tried to charge me full retail. Only the general manager's intervention rectified this. There is a very audible rattle coming from the driver's side door, and three trips to Southwest have yet to correct it. For some reason, they try these quick fixes (adjust this, lubricate that), when it's clear that the door panel needs to be removed, so that the cause may be located. The vehicle is still under factory warranty, so there shouldn't be an issue. I'm about to make my fourth trip, being without the car for yet another day ... it spends so much time there, it's as if I never bought it. If they don't get it right this time, I'll just take it to a dealer who will. In any event, Southwest will not be servicing it. I'm really disappointed. Despite these matters (again, nothing that couldn't have been rectified with just a little care) I really like the vehicle. The buying process was seamless ... got an excellent deal (and believe me, I did my homework). If only the same attention to detail were paid to service. I get the feeling that the car wasn't thoroughly checked out (you know, those 1000 point inspections) before being offered for sale. It was purchased at Southwest, and was only on the road for just over a year. Oh ... one more thing. They don't even provide a full tank of gas ... that's reserved for "certified" vehicles ... how cheezy! In a matter of a couple of weeks, Southwest both gained and lost a customer ... pretty sad. « Hide More

My wife wanted a new car to replace her aging minivan. She insisted on doing the shopping for the car without me and I didn't want the hassle of having to deal with car salesmen anyway. She created a spr She insisted on doing the shopping for the car without me and I didn't want the hassle of having to deal with car salesmen anyway. She created a spreadsheet and priced out the cars she wanted after looking into all the features and safety points. She found a Milan on the website for SW Lincoln Mercury and set an appointment to go drive it. I guess she was pleased because she called me to come sign the papers to buy it! They had a fair price and were able to work out financing terms to meet our needs. When I arrived the next day, they had all the paperwork ready for me to sign as I was short on time. I was glad to know that Mike and another salesman Marc got in the car and showed her all the features including the Sync program features. She smiled all weekend long and still talks about what a great experience it was. Thank you Mike Hungate for taking good care of her. She feels like she bought a high end import car with the quality of service she has received. We'll definately be back! Andrew from Katy More

I shopped around many different vehicles and many different dealerships and walked away from Southwest Lincoln Mercury with a program 2008 Mercury Milan and NO regrets! I've always felt like buying different dealerships and walked away from Southwest Lincoln Mercury with a program 2008 Mercury Milan and NO regrets! I've always felt like buying a car was the equivalent of a root canal but this dealership changed all that. I was shocked by the quick responses to my emails and the willingness to help me with every little detail. I arrived on a Friday evening to test drive the vehicle after a week of emailing back and forth with Mike Hungate, one of the internet sales managers. I was prepared for the typical car sales hype but I got none of that. He was helpful, informative and NO pressure. I was happy with the level of respect and courtesy I received. He refered me to their finance department where I got first class assistance and a great deal on the loan. I returned the next morning with my husband to sign the papers and had an absolutely smooth transaction. I couldn't have imagined that this would be better! But then, Mike referred me to the service department for an adjustment I needed on the headlight and I was blown away by the fast and courteous service I received from Pat. This is the way car dealerships should be. This is the way Customer Service is supposed to be. I never would have expected to purchase a used car and have such a great feeling about it. This dealer has earned a lifetime of business from me and a positive referral at all times. I can't stop bragging about my car buying experience!! More

I live in Dallas, Texas, and had decided I would like to own a Nissan Murano. On Wednesday, June 20, 2007, I performed a search at http://www.cars.com for a used 2007 Murano. I found a listing for one with own a Nissan Murano. On Wednesday, June 20, 2007, I performed a search at http://www.cars.com for a used 2007 Murano. I found a listing for one with no price at: Southwest Lincoln-Mercury 10025 Southwest Freeway Houston, TX 77074 713-981-3586 888-891-7709 http://www.swlincolnmercury.com/ I found the same vehicle listed on their website and used their website to contact them. I asked for a quote on the vehicle. The next day (Thursday) around noon, I called the dealership, since I had not seen a reply. I talked to their Internet salesman, and he informed me that he had indeed replied. I found the emails in my spam folder, and we proceeded to discuss the vehicle. I was told the vehicle was only available under a contingent sales contract, as the previous owner was using it as a trade-in and had not yet taken possession of their new vehicle. That transaction was scheduled to be completed on Monday, June 25th, and the Murano could then be bought on that day. We discussed the vehicle more, and I was quoted a price. We then discussed the logistics of how a sale would work given the contingent situation and that I was in Dallas and the dealership was in Houston. We then began to discuss the need to put a deposit down to hold the vehicle until Saturday, June 23rd, which was the soonest I could get to Houston to see and test-drive the vehicle. I agreed to provide a deposit. The salesman said that they would have to work on pricing paperwork and would follow up with me on the deposit. The salesman called me a couple of hours later and told me that, since the transaction on the Murano had not been completed, they could not accept a deposit on it. However, they assured me I was "first in line" to purchase it. On Friday, the salesman called to confirm my visit at the dealership on Saturday. I told the salesman that I would probably be arriving around 1:30PM and received assurances that I was still first in line for the vehicle. Saturday morning, June 23rd, I left Dallas at 10AM, headed for Houston. At 12:30PM, while in transit, the Internet salesman called me and said the Murano was "being shown." I told the salesman I was still about an hour away from the dealership. The salesman assured me that I was "first in line" for the vehicle. At 1:30PM, the salesman called again and said the vehicle had been sold by another salesman. They had just signed a contingent sales contract with another buyer. At 2:00PM I arrived at the dealership. I voiced my concerns to both salesmen. I was told that they were just doing as they were told. I complained about the waste of my time and gas. The initial salesman I worked with apologized and gave me $40 as compensation for gas. After wasting 10 hours of my life and 600 miles on my wife's car, I'm right back where I started. This happened to me at Southwest Lincoln-Mercury in Houston. Buyer beware. David in Dallas More

I live in Dallas, Texas, and had decided I would like to own a Nissan Murano. On Wednesday, June 20, 2007, I performed a search at http://www.cars.com for a used 2007 Murano. I found a listing for one with own a Nissan Murano. On Wednesday, June 20, 2007, I performed a search at http://www.cars.com for a used 2007 Murano. I found a listing for one with no price at: Southwest Lincoln-Mercury 10025 Southwest Freeway Houston, TX 77074 713-981-3586 888-891-7709 http://www.swlincolnmercury.com/ I found the same vehicle listed on their website and used their website to contact them. I asked for a quote on the vehicle. The next day (Thursday) around noon, I called the dealership, since I had not seen a reply. I talked to their Internet salesman, and he informed me that he had indeed replied. I found the emails in my spam folder, and we proceeded to discuss the vehicle. I was told the vehicle was only available under a contingent sales contract, as the previous owner was using it as a trade-in and had not yet taken possession of their new vehicle. That transaction was scheduled to be completed on Monday, June 25th, and the Murano could then be bought on that day. We discussed the vehicle more, and I was quoted a price. We then discussed the logistics of how a sale would work given the contingent situation and that I was in Dallas and the dealership was in Houston. We then began to discuss the need to put a deposit down to hold the vehicle until Saturday, June 23rd, which was the soonest I could get to Houston to see and test-drive the vehicle. I agreed to provide a deposit. The salesman said that they would have to work on pricing paperwork and would follow up with me on the deposit. The salesman called me a couple of hours later and told me that, since the transaction on the Murano had not been completed, they could not accept a deposit on it. However, they assured me I was "first in line" to purchase it. On Friday, the salesman called to confirm my visit at the dealership on Saturday. I told the salesman that I would probably be arriving around 1:30PM and received assurances that I was still first in line for the vehicle. Saturday morning, June 23rd, I left Dallas at 10AM, headed for Houston. At 12:30PM, while in transit, the Internet salesman called me and said the Murano was "being shown." I told the salesman I was still about an hour away from the dealership. The salesman assured me that I was "first in line" for the vehicle. At 1:30PM, the salesman called again and said the vehicle had been sold by another salesman. They had just signed a contingent sales contract with another buyer. At 2:00PM I arrived at the dealership. I voiced my concerns to both salesmen. I was told that they were just doing as they were told. I complained about the waste of my time and gas. The initial salesman I worked with apologized and gave me $40 as compensation for gas. After wasting 10 hours of my life and 600 miles on my wife's car, I'm right back where I started. This happened to me at Southwest Lincoln-Mercury in Houston. Buyer beware. David in Dallas More